Mullinax Buick GMC - Service Center

Very Positive I take my Enclave into the Classic Service Department every 6,000 miles for tire rotation and oil change. They have a very comfortable waiting area a I take my Enclave into the Classic Service Department every 6,000 miles for tire rotation and oil change. They have a very comfortable waiting area and their customer service staff are some of the best in the business. More

Above and Beyond!!! Each year my family travels to San Destin together. (Me, wife, son, daughter, granddaughters) We come from three directions and converge from my hous Each year my family travels to San Destin together. (Me, wife, son, daughter, granddaughters) We come from three directions and converge from my house in Auburn. We left Weds July 15th and traveling down 82 my daughter's Enclave had a transmission issue requiring it to be towed back to Montgomery. That meant dropping it off there and then my wife and I driving back to Auburn to get another car. On the way back we ran into a huge rainstorm that made us late. I called Tony Burkhalter and told him it would be after closing before we got back to the dealership. No problem he said, I'll wait for you. When we got there he had my daughter's car inside so we could unpack and repack into my wife's car. He wasn't sure at the time if the repair would be done before we returned on Monday but said he would do his best. He called before the week was out to let us know it was fixed! On Monday we took my wife's car to pick up my daughter's Enclave. This time it wasn't the rain that stopped us, but a horrific 10 car wreck on 85 with fatality. Traffic stopped both directions. I called Tony to tell him we would be late again. No problem, I'll wait for you! Again he had the Enclave inside and assisted us unpacking and repacking the cars. This man is one in a hundred service advisors that doesn't just do his job but steps outside the box to make sure his customers are taken care of with the least inconvenience. Don't lose him Classic! You can't replace him. More

Service Check This visit was the first time I had met Mary in the Service Department. She was very professional and helpful and concern about what I thought was an This visit was the first time I had met Mary in the Service Department. She was very professional and helpful and concern about what I thought was an oil leak after service there earlier in the month. No leak was found, but Mary suggested that I keep an eye on the leak if the problem still exist. More

GREAT SERVICE ADVISOR=GREAT SERVICE I CAME INTO THE SERVICE DEPT WITH A ISSUE WITH MY LACROSS, MARY WILLIAMS GREETED ME WITH A SMILE AND MADE ME FEEL AT EASE SHE TREATED ME LIKE I WAS T I CAME INTO THE SERVICE DEPT WITH A ISSUE WITH MY LACROSS, MARY WILLIAMS GREETED ME WITH A SMILE AND MADE ME FEEL AT EASE SHE TREATED ME LIKE I WAS THE ONLY PERSON THERE WHEN I KNEW THERE WERE MANY OTHER CUSTOMERS. MARY TREATED ME WITH SUCH CARE, SHE GAVE ME UPDATED WHILE I WAITED FOR REPAIRS, IT MADE THE TIME GO BY FAST. I FELT LIKE I WAS DEALING WITH A GOOD FRIEND NOT JUST A SERVICE ADVISOR, MY CAR WAS REPAIRED AND I WAS ON MY WAY IN NO TIME. ON A SCALE OF 1-10 I GIVE MARY A 12. GREAT JOB More

No AC Service advisor was cordial, quick to Get me in for warranty work; checked on me and family to provide snacks and water while we waited Service advisor was cordial, quick to Get me in for warranty work; checked on me and family to provide snacks and water while we waited More

3259-oil change I took my terrain for a oil change and gmc was very fast and friendly. They even washed the dirt off my vehicle. They called me when it was almost don I took my terrain for a oil change and gmc was very fast and friendly. They even washed the dirt off my vehicle. They called me when it was almost done so I could be on my way ahead of time. I would recommend them for any service needed. More

Road trip trouble My family and I were on a trip to the beach when we got a flat on the highway, made it to this dealership and Tony Burkhalter jumped into action, put My family and I were on a trip to the beach when we got a flat on the highway, made it to this dealership and Tony Burkhalter jumped into action, put us to the front of the line, fixed our tire, gave my kids popcorn and water, and we were on the road in less than 1 hour! We are so thankful to Tony and his team for taking care of us and getting us to the beach without too much delay! This is a great GMC dealership! Thank You Tony and Classic GMC! More

Great Responsiveness They worked on my car very quickly and were very courteous. They were very friendly and helpful with answering questions for me. They got me in and They worked on my car very quickly and were very courteous. They were very friendly and helpful with answering questions for me. They got me in and out very quickly, as well. More

great customer service Tony took great care of us, as always. The vehicle was ready at the time he estimated. Both issues were resolved. He walked with us to finish the p Tony took great care of us, as always. The vehicle was ready at the time he estimated. Both issues were resolved. He walked with us to finish the paper work and explained in detail was done. More

First Service for new vehicle Mary is a top notch service advisor, provided excellent service for a first time customer. I will continue to have my vehicle serviced at Classic Bu Mary is a top notch service advisor, provided excellent service for a first time customer. I will continue to have my vehicle serviced at Classic Buick, GMC. More