Mullinax Buick GMC - Service Center

I just bought a 2020 Buick Encore GX from Classic Buick GMC. Thomas Jackson helped me get in that vehicle right away. He asked a few questions. It wad Step by step easy process. Great experience. I recomme GMC. Thomas Jackson helped me get in that vehicle right away. He asked a few questions. It wad Step by step easy process. Great experience. I recommend Thomas Jackson. A. Chappell More

Was traveling from IL when we started having problems with my truck was towed to Classic GMC they went above and beyond to fix my truck to get us back on the road in record time for the problem we was ha with my truck was towed to Classic GMC they went above and beyond to fix my truck to get us back on the road in record time for the problem we was having. This place is great very nice people and they kept me informed on the progress of the work that was being done to my truck in my book this is a top notch place More

Dealer review Courteous staff. It has been a pleasure dealing with them. I am comfortable with them because I trust them. My bought my 2012 Enclave in 2013 & this d Courteous staff. It has been a pleasure dealing with them. I am comfortable with them because I trust them. My bought my 2012 Enclave in 2013 & this dealer is the only service department I have used. More

Recall I recently had to take my truck in for a recall issue. This was a much better experience working with Tony who had the issues resolved in a timely ma I recently had to take my truck in for a recall issue. This was a much better experience working with Tony who had the issues resolved in a timely manner. Thank you Tony for your great service. Will make it a point to work with him in the future. More

Nightmare. Incompetent staff Absolutely terrible service. Ordered a very simple part. The incorrect part was ordered 3 times in a row before I finally gave up and asked for a refu Absolutely terrible service. Ordered a very simple part. The incorrect part was ordered 3 times in a row before I finally gave up and asked for a refund. Staff is completely incompetent. Finally spoke to a manager the last time in who, instead of helping remedy the situation, wanted to charge me even more than they previously had. Nobody in the office seems to have any idea of what’s going on. Overall horrible experience. Will never return. More

Rotten Customer Service I recently took my BRAND NEW GMC truck to be serviced. The initial service representative was short and rude. My appointment was at 8:30am which I w I recently took my BRAND NEW GMC truck to be serviced. The initial service representative was short and rude. My appointment was at 8:30am which I was on time. This was for an schedule oil change. THREE hours later I went to another representative "Tony" who was nice and apologized for taking such a long time. I pointed out where my truck was and he got it ready for me to leave. TONY WAS VERY NICE AND APOLOGIZED FOR THE OTHER REPRESENTATIVE WHO WAS SO RUDE!!!! I WILL NOT BE GOING BACK THERE I DON'T CARE HOW FREE IT IS -- I WILL NOT BE MISTREATED!! Thank you for sending survey card I've been wanting to let someone know what a rotten experience that was for me. More

Dana Jones was awesome! After having some issues with someone who is no longer employed with the company . Dana Jones corrected the mistake and made my visit very easy. He al After having some issues with someone who is no longer employed with the company . Dana Jones corrected the mistake and made my visit very easy. He also took time out to explain to me my warranty policy. I really appreciate the customer service he and his team exhibited ! More

terrible service department Multiple problems using this service department . After probably 8 visits on my 2015 Acadia engine noise that this department never could fix....GMC r Multiple problems using this service department . After probably 8 visits on my 2015 Acadia engine noise that this department never could fix....GMC replaced my car . My first oil change on this new one....car started smoking badly and car was skipping when my wife left...took back and found out they had overfilled oil ...then they just act like ...oh well...don't use this place!!! More

Extended Warranty Service I recently had to use my extended warranty on my Buick Lacrosse. After three years my battery went dead. I contacted my Service Advisor, Mary Williams I recently had to use my extended warranty on my Buick Lacrosse. After three years my battery went dead. I contacted my Service Advisor, Mary Williams, and she contacted GM and my battery was replaced free of charge. She also assisted me in the replacement of a damaged tire, Ms. Williams is very helpful in all services need. More