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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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September 03, 2023

This was one of the best experiences I had! Thank you so much for taking care of my car and getting me back on the road to Memphis! Traveling alone and knowing I was in good hands took a lot of More

by marthamwinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Jackson
Sep 05, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your experience! We're thrilled to hear that Chris put your mind at ease and got you back on the road to Memphis quickly. Safe travels and we appreciate your business!

September 02, 2023

Tony is the best. You should be thankful to have him. 12 months ago I was committed to never using your dealership again. Service was bad. Tony has been a wonde More

by TMHR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Mullinax Buick GMC responded

Thanks for giving us another shot and for the great feedback on Tony! We're thrilled to hear that he's turned things around for you. Your business means a lot to us, and we're happy you've noticed the improvements!

August 29, 2023

Just changed ownership and wasn’t very organized. The main guy wanted to send me to a different location 50 miles away to have an issue fixed with my car that was only 6 months old. And apparently th More

by mbridges8891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris , Sabrena Mitchell, Anna Grace Scoggings
Aug 29, 2023 -

Mullinax Buick GMC responded

Hello mbridges8891, My name is Esteban Ramirez, I am the General Manager of Mullinax Cadillac/Mullinax Buick-GMC, I want to thank you for your review and would like to speak with you regarding your recent visit to our dealership. We recently acquired this store and as you can understand all things new have their growing pains. It did take almost 2 months to get things rolling when it came to our loaner program but I am glad to say that we were finally approved by GM as of today and that I will be able to provide the service. We are currently identifying the vehicles that are going into the program. We will also have pick up and delivery services. I would love to talk to you In person or over the phone, please feel free to contact us me directly at (334)851-5000 this is my direct line or email me at eramirez@mullinaxcadillac.com. I am here at your service, Esteban Ramirez General Manager Mullinax Cadillac

August 26, 2023

Better service than with previous owner. Only downside is that they didn't clean the car. More

by BCLARK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worthington
Aug 28, 2023 -

Mullinax Buick GMC responded

Thank you for your feedback. We're glad to hear our service has improved from the previous owner. We apologize for the oversight regarding cleaning your car. We'll take note and strive to enhance that aspect of our service moving forward. We hope to serve you better next time!

August 12, 2023

Tony was so kind to come and get my truck and get it going again. He is always so efficient. The wash job was amazing. My neighbor thought I had traded for a brand new vehicle. Thanks so very much. Ever More

by gtjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zanthia Rover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

gtjacobs responded

I was confused about the chart. My intent was to give Tony the highest rating commensurate with my verbal response. So sorry for my confusion. Give my highest thanks to Tony.

August 11, 2023

They were quick and resolved our issue with the glove box. We did not have any other issues for them More

by MARIE.SMITH2228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Jackson
Aug 14, 2023 -

Mullinax Buick GMC responded

It's great to hear that the team was able to address and resolve the issue with your glove box efficiently. We always strive to provide prompt and effective solutions for our customers. Thank you for trusting us with your vehicle, and should you have any future concerns or needs, don't hesitate to reach out. Safe travels!

August 10, 2023

The service rep I dealt with had no idea what he was doing and as a result a part that I needed never got ordered. The parts department had no idea what was going on because they had no record of an ord More

by CLAMEL11
Recommend Dealer
No
Employees Worked With
Charles
Aug 10, 2023 -

Mullinax Buick GMC responded

Hello Clamel11, I am very sorry to hear about our lack of communication. As you may know, we just took over this store from it's previous owner, this means that some customer orders where lost in the buy-sell and due to privacy agreements me can't go back to the seller to get that information from them as they would be in a breach of Federal Law when it comes to your privacy. This does not mean that I can't help. My name is Esteban Ramirez, I am the General Manager of this location and I would be more than happy to assist you with anything related to your parts order. Please reach out to me at your earliest convenience, my direct number is (334)851-5000. I can Be reached Monday through Friday's 9 am to 6pm and Saturday's 9 am to 5 pm. You can also reply privately to this message or email me at eramirez@mullinaxbuickgmc.com. I am here to be of service to you so please reach out and I will get this matter handled for you. Esteban Ramirez

July 29, 2023

Great service adviser and it didn’t take to long for the service that I received. More

by WILLIEDEJARNETTE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Taylor
Jul 31, 2023 -

Mullinax Buick GMC responded

We're glad to hear you had a great experience with our service adviser and that your service was completed in a timely manner. Our team strives to provide efficient and quality service. Thank you for choosing us for your automotive needs!

July 29, 2023

Team was very friendly and professional. They were engaged in the entire service process and for the first time in a long time, the service department was staffed! It was a great experience More

by ELYTE0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t really remember their names but I believe Margarite plus the shuttle lady were very nice!
Jul 31, 2023 -

Mullinax Buick GMC responded

We're thrilled to hear about your great experience with our service department! Ensuring our team is fully staffed and providing top-notch service is crucial for us, and we're glad you found everyone to be friendly and professional. Thank you for your feedback, and we're here anytime you need us!

July 28, 2023

I was lied to from the first day I brought it in about the work being done on my car More

by JohnParkerConstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the ladies name
Jul 28, 2023 -

Mullinax Buick GMC responded

Hello John, We apologize for any miscommunication during your visit. Your feedback is crucial to us, and we want to address any issues promptly. To assist us in resolving the matter and provide you with better service, we kindly ask you to contact us with further information about the situation. Please reach out to our customer service department, and we'll do our best to resolve any concerns you may have. Your satisfaction is our priority, and we appreciate the opportunity to make things right. Thank you for your feedback and for reaching out to us. Esteban Ramirez (General Manager) eramirez@mullinaxbuickgmc.com

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