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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
186 Reviews

186 Reviews of Mullinax Buick GMC - Service Center

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September 28, 2023

Tony is always very thorough and helpful. He explains the options, as well as checks warranty possibilities. More

by JKPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Mullinax Buick GMC responded

Thank you for highlighting Tony's dedication! We value his approach to ensuring customers are well-informed. Your feedback is appreciated.

September 28, 2023

Always first rate service at Mullinax, previously known as Classic Cadillac. It’s my go/to for all my service needs. More

by JOHN.BAYPOINT@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Mullinax Buick GMC responded

Thank you for your loyalty, John! We're thrilled to continue serving you with top-notch service. We appreciate your feedback.

September 16, 2023

I believe it’s a nice dealership, the staff is friendly. They will have your car ready when they say they will. More

by BuickDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Smith
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Sep 18, 2023 -

Mullinax Buick GMC responded

Thank you for the feedback! We're glad to hear that our team is friendly and dependable. We strive to provide timely service and appreciate your trust in our dealership.

September 14, 2023

Advisor on point updated me on vehicle progress daily … Friendly environment…Service Manager is Awesome More

by JCJACKSON1977
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worthington
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Sep 15, 2023 -

Mullinax Buick GMC responded

Thanks for the feedback! It's great to hear that our advisor kept you informed and that you found our environment welcoming. Kudos to our Service Manager! We appreciate your kind words.

September 12, 2023

Great service. I used to hate taking my vehicles to this delearship for service. Customer service is way better since Mullinax has taken over More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zanthia Rover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worthington
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Sep 13, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your experience. We're thrilled to hear that you've noticed a positive change since we (Mullinax) took over. We're committed to ensuring top-notch customer service and appreciate your trust in us.

September 12, 2023

Very good service but prices are getting too expensive. The service time was awesome. I was in and out in approximately 1 hour More

by CURTISNOLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zanthia Rover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Mullinax Buick GMC responded

Thank you for the feedback. We're glad to hear you appreciated the efficiency of our service. We understand concerns about pricing and will take that into consideration. Your satisfaction is important to us.

September 11, 2023

Tony always give his clients 100% of professionalism. He’s very respectful and seems to always have positive things to say even when clients are rude. More

by LEWISJACKSON331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Mullinax Buick GMC responded

Thank you for sharing your feedback! It's great to hear that Tony consistently demonstrates professionalism and positivity. We appreciate your recognition and hope to serve you again in the future!

September 07, 2023

I had an issue but I received a call from management and clarified the matter. They were very, very professional and caring. I have no problem going back. More

by REIDJAMES42
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Idk the name
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Sep 08, 2023 -

Mullinax Buick GMC responded

Mr. Reid, Thank you for being a long time customer. I am grateful that we were able to connect and get more clarification on this matter, I hope that we are able to continue to provide you with Excellent service in the future. Please feel free to reach out to me should you have any further questions and I am looking forward to your next visit! Esteban Ramirez General Manager Mullinax Cadillac (334)851-5000

Sep 08, 2023 -

REIDJAMES42 responded

Mr. Ramirez, I appreciate you taking time to call me and address my issue. I feel better and will be back. Again thank you for caring enough to call and your professionalism. James Reid

September 07, 2023

Very customer friendly. The service was excellent and my wait time was way shorter then expected. Great job well done More

by ricky.henry43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worthington
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Sep 08, 2023 -

Mullinax Buick GMC responded

Thank you for the positive feedback! We're glad to hear your wait time was shorter than anticipated and that our team provided excellent service. We strive to ensure our customers have a great experience!

September 03, 2023

We had a very pleasant experience at Mullinax Buick during the service visit for my Silverado with easy drive in receiving area, knowledge staff and comfortable waiting room . More

by gill1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Grace Scoggings
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Sep 05, 2023 -

Mullinax Buick GMC responded

Thank you for letting us know about your visit! We're glad to hear that you had a comfortable and smooth experience at Mullinax Buick for your Silverado's service. We appreciate your business!

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