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Mullinax Buick GMC

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.8
841 Reviews
The team at Mullinax Buick GMC would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Montgomery count on the high-quality vehicles and services found at Mullinax Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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833 Eastern Blvd

Montgomery, AL

36117

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Showing 841 reviews

November 12, 2023

Mr.Jackson,went above and behind to help me secure my beautiful 2023 SUV.Thanks More

by WHITER0SE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your receptionist did an outstanding job as well.She made us feel so welcomed and wanted., Danny Howard
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Nov 13, 2023 -

Mullinax Buick GMC responded

It's wonderful to hear that Mr. Jackson went above and beyond to assist you in securing your 2023 SUV. We're thrilled that you're happy with your new vehicle and the service you received. Thank you for sharing your appreciation, and we're here to provide any further assistance you might need in the future!

November 10, 2023

Some parts of management needs people skill training. Customers need to know their potential business is appreciated. You never tell a customer, "if they're offering you that deal, then that's the deal y More

by SUPERIOR4SERVICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Burkhalter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Howard, Christopher Jackson
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Nov 10, 2023 -

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com

November 09, 2023

I'm happy to be a customer with Mullinax Buick GMC and wish everyone would try their service department. More

by jpearson5010
Recommend Dealer
Yes
Employees Worked With
Christopher Smith, Christopher Smith
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November 08, 2023

Great customer service! Friendly staff! Awesome prices! Met all expectations in dealing with a dealership. More

by RUSHBRAD2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saadiq Shakur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cooper
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Nov 08, 2023 -

Mullinax Buick GMC responded

We're thrilled to hear that our team's customer service, friendliness, and pricing met all your expectations. Your satisfaction is our top priority, and we're glad we could deliver an awesome experience. Thank you for choosing our dealership, and we hope to continue meeting your automotive needs.

November 04, 2023

Good job! Had good service and I am very well pleased with how it turned out. More

by DEBBIEMONCRIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worthington, Christopher Smith
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Nov 05, 2023 -

Mullinax Buick GMC responded

We're delighted to know that you had a positive experience and are pleased with the service you received. Thank you for sharing your feedback!

November 02, 2023

Very polite phone service when making a reservation, as well as prompt texting, telling me each stage of the maintenance. More

by RUI.FENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Mullinax Buick GMC responded

We appreciate your feedback and are pleased to hear that our team provided prompt and polite communication throughout your experience. Thank you for choosing us for your maintenance needs!

October 31, 2023

My experience with Mullinax Buick GMC dealership was excellent. Thank you to Gary Cooper for making sure that I was a satisfied customer. More

by elawery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cooper
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Nov 01, 2023 -

Mullinax Buick GMC responded

We're thrilled to hear about your excellent experience. Gary is dedicated to ensuring our customers leave satisfied. Thank you for choosing Mullinax Buick GMC!

October 31, 2023

I had a 1130 appt for standard service… oil change and tire rotation. It took too long in my opinion. Three hours. Waiting area was nice and comfortable I just think it took to long especially si More

by mdc5567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mullinax Buick GMC responded

Good afternoon mdc5567, I apologize for the wait today, as you may have seen we are currently performing major work on our property. This has put us a little behind do apologize for your inconvenience and honest review and thank you for the complements. You are right about it taking too long and we are working on getting everything right for all of our clientele. Esteban Ramirez Mullinax Montgomery General Manager (334)851-8000

October 26, 2023

Clean, friendly, thorough, fast check-in process, and easy access from the bypass. Waiting area is very welcoming and clean. More

by AKA2AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Mullinax Buick GMC responded

Thank you for your feedback! We're delighted to hear about your positive experience with our facility and the amenities we offer. We strive to provide a comfortable environment for our customers. If there's anything else you need, please let us know!

October 23, 2023

Great place to get your car serviced. Tony is the best service adviser in Montgomery. More

by Auto Tide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shak is the best. Nice guy and very helpful. Very good customer service.
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Oct 24, 2023 -

Mullinax Buick GMC responded

Thank you for your kind words and the great feedback.

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