Muller's Woodfield Acura - Service Center

Mark Dettlo and Jeff Jett were terrific to deal with. I had multiple items that needed to be addressed on my RDX. Jeff kept me abreast each step of the way explaining what the recommendation was, my cost, had multiple items that needed to be addressed on my RDX. Jeff kept me abreast each step of the way explaining what the recommendation was, my cost, and the time required for the service. Thank you Mark and Jeff for your friendly and professional demeanor throughout. Great experience! More

Kim Burnett has been my service advisor since day one. Her excellent customer service is the reason I drive 52 miles each way to have my TL serviced at Mullers Acura. There has never been an attempt to up Her excellent customer service is the reason I drive 52 miles each way to have my TL serviced at Mullers Acura. There has never been an attempt to upsell unecessary service and all service and PM have been performed flawlessly. Mark Dettlo always stops to speak with me when he sees me in the service area. A cut above all the rest. More

The service went very smooth. Ken took care of everything and kept me updated. He even applied for the tire rebate. The service technicians disinfected my Acura after the service was completed. Thank you ver and kept me updated. He even applied for the tire rebate. The service technicians disinfected my Acura after the service was completed. Thank you very much! More

always a very pleasant experience. Everyone, and I mean EVERYONE there is super polite and so professional. The building is so clean and the waiting area is so pleasant. I really feel like they go out of EVERYONE there is super polite and so professional. The building is so clean and the waiting area is so pleasant. I really feel like they go out of their way here to give you a great experience - which is a strange thing to say about an oil change but it's true! More

Service Dept visit could not been any easier. Quick write upon arrival, waiting area was comfortable, work finished at estimated time and full explanation of work done and car status provided. write upon arrival, waiting area was comfortable, work finished at estimated time and full explanation of work done and car status provided. More

Have been bringing my vehicles in for service here for the last 4 years. On my last visit for an oil change, one of the techs had stripped my oil pan by over tightening the drain plug. Mistakes happen the last 4 years. On my last visit for an oil change, one of the techs had stripped my oil pan by over tightening the drain plug. Mistakes happen, however the service advisor refused to cover the costs of The repair and claimed that stripped drain bolts are a normality on a 2012 vehicle with less than 100k miles. Spoke to Acura corporate and they agreed to cover 50% of the repair bill due to it clearly being a tech error, but mark still refused to cover the remaining 50%, even after I’ve been giving them my business for the last 4 years. This whole negative experience could have been avoided if the dealership took responsibility for their mistakes and covered the remaining balance of the repair ($200). Needless to say I’ll never be coming back to this dealership for future service or my next vehicle purchase. More

The Service Dept. customer service experience is great. They were very attentive to understanding the mechanical problem details. Great communication.. Friendly staff.. thank you Chris! They were very attentive to understanding the mechanical problem details. Great communication.. Friendly staff.. thank you Chris! More

Kim's the best!! Always has been. She's the main reason I travel from Northbrook to get service at Muller. Give her a raise. I travel from Northbrook to get service at Muller. Give her a raise. More

The service department at Muller's is excellent. We have been dealing with them since 1996 and have always been very pleased. They take the time to explain any problem, keep us informed while the car is be been dealing with them since 1996 and have always been very pleased. They take the time to explain any problem, keep us informed while the car is being serviced, and deliver what was promised. They truly care about their customers. More

They resolved my issue related to noise sooner than my expectation with kind experience. I was very happy to have that kind of service man near to me. expectation with kind experience. I was very happy to have that kind of service man near to me. More