Muller's Woodfield Acura - Service Center

RUDE SERVICE MANAGER - CANCELLED AFTER COMMITTING!!! Horrible Service, simply MEAN and unprofessional. Mark - 32 years with the company, you should know better than that. If you want to cancel appointmen Horrible Service, simply MEAN and unprofessional. Mark - 32 years with the company, you should know better than that. If you want to cancel appointment, CALL THE CUSTOMER AND LET THEM KNOW UPFRONT, DON'T COMMIT AND THEN CANCEL WHEN THEY SHOW UP AT THE SERVICE DESK. IT IS SIMPLY RUDE!!! I scheduled a service appointment for regular maintenance, plus recall and minor repair - something was squeaking on the front axle. After I picked up the car, i noticed that squeaking came back. I called service department and asked if I could bring the car back. The lady told that they are busy now and suggested that I should come Friday so she could get me a loaner. I agreed to the appointment, came on time and all of the sudden weird thing happened. Mark Dettlo - the Service Manager came out and suggested to look at the car with me. Before we even went to drive, he suggested squeaking from brakes was normal. We went for a quick drive, he confirmed that the squeaking was abnormal, but told me that he will not give me a loaner as I did not lease a car from Muller. First, if you have a policy that you give loaners to Muller customer only, let me know before i schedule an appointment. I live 15 miles away, it is not fund for me make accommodations with other people to drop off my kids in school to make 8:00 AM appointment to get blown off. Second, on my previous, 2016 MDX I never had to deal with this. I did not buy it from Muller and Muller still serviced it with no problem to give me a loaner.. I bought tires and breaks from Muller. I serviced it twice, you replaced my suspension, did at least two recalls. I believe I was a good customer. Finally, Mark - no offense but you were very irritated when you talked to me. Kim and other members of your team were always nice to me. This is the reason I kept coming back to Muller. My last experience was not Muller. It was an irritated man having a bad day.... More

Great Service! Sebastian Wrobel is a great! I was looking to buy car wasn’t sure which year of the car I should buy new or couples of years old, I did check it out n Sebastian Wrobel is a great! I was looking to buy car wasn’t sure which year of the car I should buy new or couples of years old, I did check it out new. amd some 2018 He never pushed me he was very petition finally I bought 2019 Acura RDX. I wish him best form my heart . Mahesh Pathak More

Personalized Service.....OLD SCHOOL!! I am so happy to have found this Service Department. I made the mistake of buying my used 2013 ILX at another dealership but have done ALL my service I am so happy to have found this Service Department. I made the mistake of buying my used 2013 ILX at another dealership but have done ALL my service including the purchase of my warranty through Muller. Mike in the Service Department is spectacular!! EVERYONE there is, Mike is just who I started with so he is who I turn to for all my service needs. These guys are not that "Dealership Pricing/Rip off!" They communicate very honestly about any care that needs to be done without gouging me and taking advantage of me because I am a women. I have gotten price comparisons and done my homework on things I need done. They are within $20 of anyone else I have gone to and been quoted by. The difference is they stand behind EVERYTHING!! No doubt where to go for all future repairs. Thanks Mike for being one of the good guys!!! More

Excellent service Not only did this dealer make the sales experience somewhat enjoyable, they continue to be helpful and offer superior service after the sale/ when que Not only did this dealer make the sales experience somewhat enjoyable, they continue to be helpful and offer superior service after the sale/ when questions came up or key battery needed. Again Sebastian Wrobel was super helpful. Myles Bauer was great to work with as well. More

Pleasant 1st visit I went in for a replacement key and had a small issue with the warranty (aftermarket). Ken stayed on top of the issue and kept me informed of what was I went in for a replacement key and had a small issue with the warranty (aftermarket). Ken stayed on top of the issue and kept me informed of what was going on. Once it was sorted, we set up an appointment and I was in and out in about half the time he said it would take. More

Kim in Service is the BEST! You cannot go wrong servicing your car here! Ask for Kim, she is the most hard working individual I have ever seen. That girl knows what she is doin You cannot go wrong servicing your car here! Ask for Kim, she is the most hard working individual I have ever seen. That girl knows what she is doing! I will continue to purchase my cars here and get them serviced as long as Kim is working there. More

new car this dealership had the car and color I wanted. They gave me a good price on my trade in and showed my how to optimize all of the incentives. this dealership had the car and color I wanted. They gave me a good price on my trade in and showed my how to optimize all of the incentives. More

Scam service...total joke. I know cars and when they told me that A1 service code is an oil change and tire rotation, and then had the car serviced complete in 25 minutes I was I know cars and when they told me that A1 service code is an oil change and tire rotation, and then had the car serviced complete in 25 minutes I was suspicious. Sure enough, oil was still dirty, tires not rotated and I basically paid 70 bucks for a car wash. Brutal. More

Five Star Service I called Muller Acura's service department in the morning. They scheduled me for service the same day. When I arrived they diagnosed the problem qui I called Muller Acura's service department in the morning. They scheduled me for service the same day. When I arrived they diagnosed the problem quickly, had the part in stock, replaced the part, vacuumed and washed my Acura, and had me back on the road within 1 hour. Unbelievable service! Very courteous and friendly staff also. I highly recommend this Acura dealership for service. More

service run from this dealer service.they just guessing not fixing.charged 300 for nothing.be careful run from this dealer service.they just guessing not fixing.charged 300 for nothing.be careful More