Muller's Woodfield Acura | Page 199

first went to palatine acura in palatine ill they kept giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy said we could not get rate or value for our trade in. my husband said to try mullers acura was hesitant at first and was just going to stick it out with palatine acura I AM SO GLAD I DID NOT STAY WITH PALATINE ACURA!!!! Finance guy was real shady and a con at palatine acura. So i called up Sebastian in Mullers acura set up meeting time and Sebastian was no nonsense right to the point reasonable sales guy love his saying "if it makes sense to you and makes sense to us" then we have a deal! Sebastian asked me what my plan was and he really listened and i was aable to get a good deal for my trade in and get my new MDX!!! so if you want a new acura please see Sebastian at Mullers Acura he is no nonsense straight to the point sales person. More

Contacted Miles on 01-11-12 to discuss the purchase of a Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to t Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to trade in my current 2011 vehicle due to my wife having cancer and going thru chemotherapy as the vehicles seat was uncomfortable to her and hurting her legs when she got in and out of the car. MIles assured me there would be no problems getting financed so I went to the dealership. I have purchased several other vehicles from the dealership so I was confident this could be done. When I arrived John Tripoli and Miles worked with me (bought vehicles from John also) and we were able to negotiate on a price. Miles had my financing approved within minutes thru Acura financial and we had ourselves a deal. A special thank you to Miles for everything you've done for me over the years. I really appreciate all you've done for me. My wife is now able to comfortably sit in the car without pain or injuring her legs. The dealership will be highly recommended by myself and family for all future purchases. Although Nick was not in on the 11'th a special thank you to you also Nick as you have assisted other family of mine in purchases at the dealership. More

We just purchased a 2012 Acura TSX Sport Wagon from this dealership. Before even stepping foot in the dealer, I had contacted them through their website and received a very attractive quote from Sebastian. dealership. Before even stepping foot in the dealer, I had contacted them through their website and received a very attractive quote from Sebastian. Had a few follow up questions for them, including a request for measurements of the cargo area, and Sebastian was always prompt in getting me answers After talking to other dealers, we decided that we would make the purchase from Muller's and I'm glad we did. Reserved the car over the phone with a small deposit, and Grant was helpful in having all the paperwork ready for my wife and I. By the time we got to the dealer, most of the paperwork was done so all we needed to do was inspect the car, sign some paperwork (we financed through Acura), and drive off in our new ride. Overall, a painless process and a great deal with professional salespeople. More

I had an enjoyable experience buying my new Acura through Muller's Woodfield Acura. There was never any pressure by the dealers to "close the deal". I was given a fair trade-in on my 10 year old Camry. When Muller's Woodfield Acura. There was never any pressure by the dealers to "close the deal". I was given a fair trade-in on my 10 year old Camry. When it came time to view their offer, I couldn't refuse because it was so generous. There was no room to haggle down, I would have insulted them to do so. I drove home that day with my new 2012 RDX and am very satisfied. I should have made the step up to a "luxury brand" years ago. More

We have dealt with this dealership since 1994 and have always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent pur always been treated courteously. The salesman (John) remembers our names and greets us even if we are just in for service work. Our most recent purchase was our first contact with Myles and he clearly explained everything regarding the financing and the paperwork went smoothly. Service work on our previous auto was always done as promised and if a problem was discovered we were advised of it before we had to return to the dealership for the vehicle. More

I had been driving my previous car for the last 12 years until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough resea until I was in an accident and forced to buy another car. So this was my first car buying experience in more than a decade. I did my thorough research, knew the make/model I wanted, and found a 2009 Used with really low mileage at a VERY fair price on Autotrader.com. I stopped at Muller's Woodfield Acura after work to take a test drive, but was not expecting to buy it that night. Grant was the type of salesperson I had hoped to deal with. He was knowledgeable, polite, personable, and most importantly, not pushy. I don't have a deep credit history, so financing was a bit of a struggle, but he was persistent in finding me a decent rate with one of their banks. After we found one that approved me, we discussed price. Again, he was very flexible in negotiating lower monthly payments and helped me come up with a deal that I felt comfortable completing that night. Sebastian was the finance manager who made the signing process very smooth and hassle-free. No hidden costs, no force-feeding me other deals or additional sales. Just an easy, worry-free transaction. They also offered to return my rental car to the nearest Enterprise so I wouldn't have to deal with that. My overall experience is that I walked into Muller's Woodfield with a lot of weight on my shoulders: recent accident, rental car costs adding up, car search not yet finished, financing and insurance to figure out, etc. I walked out a few hours later with a very clear mind and a car that fits me perfectly. I would highly recommend these guys to anyone looking to buy a car. Lastly, I just wanted to give my opinion regarding the negative review below mine: -Why give such a damaging 1-star rating for an experience you caused? If they politely refused service to you because you threatened legal action the minute you walked in, how can you blame them? Doesn't seem like that warrants you logging in here and typing up a review that could damage their reputation. Just go get an oil change elsewhere. More

Went to this Dealership for ATF change. Asked the service advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After advisor to have a mechanic take a quick test drive of my vehicle to see that the transmission was shifting normally before the fluid change. After asking a second time he (mike wajler)asked so what if the transmission has a problem after the fluid change what will you do? jokingly I said "call an attorney" and laughed about it. Now he doesn't know me or that I have never sued anyone in my life. So in comes a Master Tech and we go for a ride, come back and he gives Mike the thumbs up and Mike shows me to the customer waiting area. After five minutes or so in walks Mark,the service manager and he asks to speak with me back in his office where he informs me they are going to decline any service on my car. I ask why and he says because of the attorney comment I made to Mike earlier. Now I understand that nowadays you had better be careful of what you say if for example you are in an airport. I was stunned and couldn't believe it. So I have a choice remain and commence begging for an oil change or leave. I chose to leave but before leaving I asked Mark to put this in writing as to why they declined changing my transmission fluid. So moral of this story if you go there keep your mouth shut,get your paperwork and go sit in the waiting area and hope for the best. More

Both Grant and Sebastian were knowledgeable and pleasant to deal with. Grant gave me confidence in purchasing my car because he provided honest and genuine advice and important information about the Acura R to deal with. Grant gave me confidence in purchasing my car because he provided honest and genuine advice and important information about the Acura RDX. Grant did not pressure me in any way and did not waste my time. He was truly focused on my car buying needs. The tutorial he provided on how to use the technology inside the car was easy to understand and was effective in my understanding how to use the features even days later. More

One of the best car buying experiences that we have had. Totally remote, out of state (we live in Tennessee). Communication with Sebastian was excellent. When we received the car, it was exactly as describe Totally remote, out of state (we live in Tennessee). Communication with Sebastian was excellent. When we received the car, it was exactly as described. Sebastian arranged for transportation, and kept us apprised of every step. We certainly would recommend the dealership and Sebastian! We were burned on a previous remote experience, so there are bad folks out there, but not Sebastian... More

Working with Barb to purchase a car was a good experience. She was very knowledgable about the product and was helpful to me and my wife. There were not any real negative experiences and the car experience. She was very knowledgable about the product and was helpful to me and my wife. There were not any real negative experiences and the car looked great when I picked it up acouple of days later. When the new floor mats arrived, I visited the dealership and was put inside immediately and the new mats were put in quickly. The overall experience of purchasing a car was made extremely easy and enjoyable. It started the minute we walked into the showroom and was greeted by Barb Krajewski of the sales team. I would highly recommend Muller's Acura as I know first hand that they do care about their customers and their performance for their customers. More