Muller Volkswagen

Great Experience Scheduled appointment w/ one day notice. They walked me through the car drop off and gave me a car to drive while in service. Was done when they sai Scheduled appointment w/ one day notice. They walked me through the car drop off and gave me a car to drive while in service. Was done when they said it would be. They did great work. I will bring my vehicle to them for all service. More

General Manager needs a serious lesson in customer service Enjoyed working with the Salesman but Sales manager was very discourteous and even went so far as to use foul language. I'm a Life long VW customer Enjoyed working with the Salesman but Sales manager was very discourteous and even went so far as to use foul language. I'm a Life long VW customer and have never dealt with an individual like this or been spoken to in such an unprofessional manner . Be nice Jeff we are the customer, remember? You gave VW a black eye today! More

Another great experience! Bought four cars from HP VW and we're about to get a fifth. Great staff and service. Highly recommended to anyone in the area. Bought four cars from HP VW and we're about to get a fifth. Great staff and service. Highly recommended to anyone in the area. More

Randy and Mark are the best in the biz Five stars from top to bottom. I bought a car from them six months ago and just helped my mom get a VW with them this past week. Their customer servic Five stars from top to bottom. I bought a car from them six months ago and just helped my mom get a VW with them this past week. Their customer service and professionalism is top notch. Mark Muller is an extremely hands on owner. Randy, our salesperson, was incredible and gave us great deals on both cars. I highly recommend stopping in there no matter what automakers you are looking at and ASK FOR RANDY!. The atmosphere is great and you completely lose site that you're in a dealership. More

Great Dealership Great dealership. I called ahead and they had the car I wanted to look at ready. The staff was friendly, knowledgeable, and there were no aggressive s Great dealership. I called ahead and they had the car I wanted to look at ready. The staff was friendly, knowledgeable, and there were no aggressive sales tactics. My salesman Randy Freeman was a pleasure to do business with and I was extremely satisfied with my purchase and the whole overall experience. More

Easiest car buying experience! So easy in fact that if I had enough money I would do it again! Thomas quickly understood what we were looking for and showed us only those cars. He d So easy in fact that if I had enough money I would do it again! Thomas quickly understood what we were looking for and showed us only those cars. He didn't push us to do anything. He let us think it over and scheduled more time with us to come back and purchase. When we came back to but the car everything was ready when we got there, so we were in and out in about an hour with my new Touareg! I've been going to Muller for service for awhile and would continue to go there to buy vehicles. They are laid back and honest. Can't say enough great things about the staff. More

Don't be scared...Go see Thomas Donahue.. I recently purchased a CPO 2012 VW CC from VW Highland Park. The dealership is very browsing friendly and their website allowed me to research what th I recently purchased a CPO 2012 VW CC from VW Highland Park. The dealership is very browsing friendly and their website allowed me to research what they had on the lot in advance. I was glad that when I scheduled an online test drive that I received a phone call to confirm very quickly and when I arrived the car to test drive was ready to go. I didn't like that particular car, however, enter Thomas Donahue to the rescue. To be honest, we, more me than my wife, wore Thomas thin. I asked him a million questions, test drove half a dozen vehicles and spent the better half of a day sitting in multiple cars trying to make a decision. I am analytical by nature and really enjoyed the casual approach to selling employed by Thomas and VW Highland Park. Thomas was engaging without pressuring and gave us time to talk without lingering awkwardly nearby like desperate salesman do. He gave us space but was always available to run to get another set of keys or a dealer license plate when I changed my mind again. Once I FINALLY made a decision, the negotiation was straighforward and without shark tactics. We were offered a fair amount for our trade and the vehicle was priced competitively enough that there wasn't much back and forth necessary. The meeting with the finance guy was so short lived, that I never caught his name. Again, no high pressure sales offers or fuzzy math. Once all the paperwork ran it's course, Thomas called me and scheduled a vehicle delivery. During vehicle delivery he spent a long while going over the features and functions of my new vehicle. I had questions, as usual, and he was thorough and informative. Clearly, he knows these cars. I never felt like I was wasting his time or inconviencing him. He wasn't going to let me drive off the lot until I was 100% satisfied. I left with the car yesterday and could not be more satisfied. Overall my car buying experience at VW Highland Park was as good as one could want. I feel like I established a connection with the staff there, particularly Thomas. If I have any issues, I am completely confident I will receive commensurate attention. We already have plans to purchase another vehicle and VW of Highland Park has earned by business. More

Great Experience I have been looking for a car for 3 maybe 4 months, my main concern was like many people how much is my monthly payment going to be? After researchin I have been looking for a car for 3 maybe 4 months, my main concern was like many people how much is my monthly payment going to be? After researching for a few months, I knew I would love to lease either a Subaru or a VW. Well, I live in Des Plaines and drove out to Highland Park specifically to see Randy Freeman. I have a family friend that had purchased a car from Randy and said to go see him. I was very happy because I found out I can look at a Subaru and a VW by visiting Randy. By speaking with him about my budget and what type of a car I was looking for, he suggested to test the Jetta S. My heart was set on an Impreza but was over my budget. As I test drove the Jetta, I fell in love with the German car. For the base model S, the car has many nice options that other companies’ base models do not come near the VW. Randy was very helpful and very penitent, he made me feel very comfortable and never pressured me to get a car on my first day there. For the first time in my life shopping at a car dealership I was not tempted to run out of there. So, I ended up leasing a VW Jetta S and I could not be any happier. I am looking forward to the end of my 3 year lease to get a car from Randy again. Thank you, More

Wonderful! I have been looking for a used vehicle that met a couple of qualifications: excellent condition at a reasonable price. Despite living less than a mil I have been looking for a used vehicle that met a couple of qualifications: excellent condition at a reasonable price. Despite living less than a mile away from another VW dealership, I considered driving over 40 minutes where a beautiful and well kept 2012, VW GTI was being sold. Upon arriving to the dealership, I was met by a really friendly and accommodating sales persons named Phillip Thomas, who was not only helpful at showing me what I was looking for, moreover, he was not overbearing or pushy in any way. Phillip discussed the car features, its history and other aspects involving the sale of the vehicle, which game the impression that he was well informed. Aside from knowing his products and job, speaking with Phillip gave me the reassurance that he was not just trying to sell me the vehicle, but rather he was attempting to help me. After deciding to take the vehicle, I was introduced to Keith, which my terrible memory has forgotten this gentleman's last name and I hope he can forgive me. Keith was very respectful and helpful too. He offered several finance alternatives and made everything possible for me to secure a great finance rate and terms that were agreeable with my income. I have been a VW customer since 2006, purchasing vehicles in Florida and Illinois and having them serviced in various other states. I have never been disappointed with the vehicles or service, in fact I have been always been very satisfied. The same is true this time, in fact this experience far exceeded my expectations!! I can't say when would it be the next time I'll purchase another vehicle, however, when that time comes I'll certainly consider this dealership over others, even over those closer to me. Best regards, Cristian More

Another great experience VW of Highland Park consistently provides great customer service. They are always accommodating of my vehicle and time needs. They communicate well VW of Highland Park consistently provides great customer service. They are always accommodating of my vehicle and time needs. They communicate well what needs to be done, what they can do to make it easy for me. While a service customer for over 10 years I recently purchased a certified, pre-owned vehicle from them. Randy Freeman made the purchase a pleasure for me. He bent over backwards to find me the "perfect" car. We sorted through my priorities and found a great, low mileage, perfect condition car. He whisked me through the purchase and finance processes and the rest of the dealership was equally attentive and accommodating. Great experience with a great guy. If he keeps this up he may change the age-old reputation of car salesmen! Thanks to all of you at VW of Highland Park - the car is awesome! More