Muller Honda - Service Center

Excellent Service Experience Prompt, courteous and clear. Very upbeat service advisor provided a clear explanation of what they were going to do and what they did. Scheduled but Prompt, courteous and clear. Very upbeat service advisor provided a clear explanation of what they were going to do and what they did. Scheduled but unnecessary maintenance was not performed and what seemed like a very thorough check of the car’s roadworthiness was, which I appreciated as I was about to leave on a long trip. These people are consistently good. More

Maintenance visit Professional and courteous, on time as stated. Attention to detail for work done. Have had vehicle serviced since purchased with no problems noted or Professional and courteous, on time as stated. Attention to detail for work done. Have had vehicle serviced since purchased with no problems noted or experienced. More

Service Yoon needs to work on customer service Service Manager was notified he was pleasant. I will no longer give business to Mueller Honda. I believe repairs are great but customer service terrib Service Manager was notified he was pleasant. I will no longer give business to Mueller Honda. I believe repairs are great but customer service terrible. More

Good service overal Had to wait 40 minutes for the shuttle from dealership and again from work to dealership another 40 minutes. I wasn't warned that it could take that Had to wait 40 minutes for the shuttle from dealership and again from work to dealership another 40 minutes. I wasn't warned that it could take that long. My office is only 3 minute drive away. More

Good and fast service I went to change my oil and filter, but they discovered that my car battery was dead. I got it fixed at the moment and didn't have to wait for that mu I went to change my oil and filter, but they discovered that my car battery was dead. I got it fixed at the moment and didn't have to wait for that much. Professional and trustworthy work. More

Friendly kindly Close to my house and comfortable all employees very nice to me Specially Service department Samuel Yoon nice and kind all the time I will rec Close to my house and comfortable all employees very nice to me Specially Service department Samuel Yoon nice and kind all the time I will recommend my friend and neighborhood More

Very thorough, and accommodating. I’ve been bringing my Honda to Muller for five years, and wouldn’t consider taking it anywhere else. Body work, mechanical, and regular oil changes: t I’ve been bringing my Honda to Muller for five years, and wouldn’t consider taking it anywhere else. Body work, mechanical, and regular oil changes: these guys are a pleasure to deal with. More

It took 2.5 hours for a oil change. I made an appointment at 7am on a Saturday and was promised when I checked in (after 20 minutes of waiting in line to be checked in) that it would be I made an appointment at 7am on a Saturday and was promised when I checked in (after 20 minutes of waiting in line to be checked in) that it would be done in 45 minutes. It actually took about an hour and 15 minutes. Then the car was not washed (because it had rained ealier) so I asked the dealer to wash my car. I was told that it would be 10 minutes. Then 30 minutes went by so I asked for status. It turned out that my car was done but they forgot to get me. Then they gave me the wrong keys! So I had to go back in again and waited in line to get my keys. There were 2 representatives at the main counter when the store opened to serve like 10 customers and an oil change representative showing up about 20 minutes after the store opened. Service has not been as good as it used to be but this is the worse experience I had with this dealership. I am seriously thinking about switching to another dealership if this doesn't get better. More

Service staff are always reliable and honest The service people explain the diagnostic results and tell you what needs to be done now and what to expect by the next visit. Honesty in service depa The service people explain the diagnostic results and tell you what needs to be done now and what to expect by the next visit. Honesty in service departments is very important to the customer. More

Great Service, good price I like Muller a lot. My only beef with them is that they are overloaded. It is tough to get an appointment. Thus time, I got the appointment, but n I like Muller a lot. My only beef with them is that they are overloaded. It is tough to get an appointment. Thus time, I got the appointment, but no one even called me until the next day. I had not planned on being without the car for that long, although it worked out fine. More