Muller Honda - Service Center

Routine service I have always been happy with Muller sales and service. This is the fourth car I have bought there, and I am delighted that their service department I have always been happy with Muller sales and service. This is the fourth car I have bought there, and I am delighted that their service department seems interested in service and not sales of services not needed. More

Fair and transparent about what they do at Muller Honda is how I view their service department. They inspect everything and only mention doing work if the car really need about what they do at Muller Honda is how I view their service department. They inspect everything and only mention doing work if the car really needs it. More

Thanks Jon I was thrilled that Muller Honda honored the service plan I purchased with my car, even though the dealership is in Texas. John spent a great deal of I was thrilled that Muller Honda honored the service plan I purchased with my car, even though the dealership is in Texas. John spent a great deal of time sorting out the details of my very specific circumstances. More

Service Issue - Done Right with a Great Loaner Dealt with Sean in the Service Department who helped me resolve a noise issue which required a full day of repair. Not only was the repair done withi Dealt with Sean in the Service Department who helped me resolve a noise issue which required a full day of repair. Not only was the repair done within the time allotted, but I also received an outstanding loaner for the day - which they actually allowed me to keep until the following morning given my schedule, which I really appreciated. My 2009 Honda is purring like a cat again! These guys are tops in my book. Thanks! More

costs increasing We have been taking our CRV to Muller since we purchased it in 2011. We know things are a little higher at the dealer but have wanted to ensure our c We have been taking our CRV to Muller since we purchased it in 2011. We know things are a little higher at the dealer but have wanted to ensure our car is safe to drive. We took the car in as the AC was not working; and the diagnostic cost was $215! The estimate to repair the AC was $1800, plus we needed new front and back brakes ($900), and there is a minor O-ring oil leak $1200. STICKER SHOCK. we are considering what to do but are out over $200 with nothing fixed. Bummer. More

Awesome service! Johnny the service Manager was great. Very helpful! He understood my concerns and was able to resolve them. I feel very safe driving my car again. Johnny the service Manager was great. Very helpful! He understood my concerns and was able to resolve them. I feel very safe driving my car again. Thank you, Erwin More

Great Service & People Muller Honda Service personel was courteous, knowledgable and promised & delivied on-time completion of all work. Service waiting area was cleaned, ha Muller Honda Service personel was courteous, knowledgable and promised & delivied on-time completion of all work. Service waiting area was cleaned, had bottled water and snacks. Muller went above the call of service. I would recommend Muller. More

Pre trip service Easy to set appointment on line. Service rep was prompt to start the process. Waiting area was comfortable. Service rep updated me and we discussed Easy to set appointment on line. Service rep was prompt to start the process. Waiting area was comfortable. Service rep updated me and we discussed extras that might be needed. Work was completed in a timely manner. More

Wonderful service! Sam was exceptional in the time he took to explain what service was needed on my car and why. He was respectful, honest and helpful in his response t Sam was exceptional in the time he took to explain what service was needed on my car and why. He was respectful, honest and helpful in his response to any questions I had. I have been very happy with my service and am glad I have a place I can go to that I trust! Also, kudos and thanks to Greg(?), Jerry (?) for the comp tickets to Erasure he happened to have. How lucky was I to be there that day! Thanks Muller! More

Disappointed upon my arrival at Customer Service Years ago I left using Muller Honda because of their poor customer service. I returned when I noticed there must have been a management change or som Years ago I left using Muller Honda because of their poor customer service. I returned when I noticed there must have been a management change or something because I started using them again and even purchased a car from them. However, all good things come to an end. On July 27, 2018, I walked into the customer service area and waiting at least 10 minutes before anyone even acknowledged that I was standing there. There was a gentleman ahead of me and one rep kept saying sorry, be with you in a moment. A woman walked in after me, stood just right inside the door and when someone walked by her she said I haven't been helped yet. This rep said I'm with someone right now, someone will be with you shortly. A few minutes later she said it again to a different rep and he helped her immediately. Not even asking who was next in line.... basically ignoring the man ahead of me and myself. The man then got helped. And then FINALLY a rep looked up from his computer and said have you been helped. You know I haven't!!! He then helped me and apologized for the wait, but if this poor service happens again I will leave using Muller service again. The rep who finally helped me was Sean Carus. More