Muller Honda - Service Center

Best Service! Tim was excellent advisor and the service was fast yet thorough. Tim was very prompt in calling me back and explain the diagnosis. Highly recommend! Tim was excellent advisor and the service was fast yet thorough. Tim was very prompt in calling me back and explain the diagnosis. Highly recommend! More

Friendly and helpful Very friendly and thorough service call. My issues were addressed and Sean was so great at providing me updates and next steps while my car was in for Very friendly and thorough service call. My issues were addressed and Sean was so great at providing me updates and next steps while my car was in for service. I appreciated him going above and beyond researching what was needed on my Pilot to be fixed. More

Overcharged for a known defect Our 2008 Civic developed the known issue stated in the technical service bulletin 10-048, where the engine block developed a crack, leaked coolant, an Our 2008 Civic developed the known issue stated in the technical service bulletin 10-048, where the engine block developed a crack, leaked coolant, and eventually overheated. Even though Honda extended the warranty to 10 years for the defect, our car fell just 7 months outside that period. We were originally quoted $7600 for a whole new engine which would only come with a 12/12 warranty. Obviously this was a terrible option for a car which at best could be traded for $5000. Later the service rep quoted us a 90k remanufactured engine for $3600; also out of the question. When it came to light that this was a known issue, the dealership refused to honor the warranty as the original and Certified Pre-owned purchase dates both fell outside the extended warranty period by a mere 7 months. After pushing on the rep and their manager to escalate our case to the regional manager, we were offered an out of warranty goodwill replacement where we would pay 25% cost. Given the go-ahead to order parts on Tuesday, our service advisor told us we would have our car back by Friday at the latest. In actuality, we did not pick it up for over a week, throughout which our service advisor was never honest about the progress or when the repairs would be complete. Adding insult to injury, during the rebuild process we were informed that two hoses, the thermostat, and five clamps needed to be replaced. All of which could have been noted during the initial tear-down and quoted beforehand. Instead these additions came right at the end, holding our vehicle hostage for an additional day. While we did not pay for labor, the parts cost was less than 10% of the repair, which we felt could have been made complementary in compensation for the extended delay. Even though Muller Honda is our closest official service facility, we will not be returning and have been turned off purchasing a Honda ever again. We have since updated our review of this dealer due to further issues - see the response thread below. More

Pleasant service As always, I feel like the service team listened to what I asked & were able to answer all of my questions/concerns. I would recommend having your veh As always, I feel like the service team listened to what I asked & were able to answer all of my questions/concerns. I would recommend having your vehicle serviced at Muller. More

New tire installation. The new tires were installed at an affordable price. I dropped off the vehicle at 9:00 and was given a loaner car. My only complaint is that I was tol The new tires were installed at an affordable price. I dropped off the vehicle at 9:00 and was given a loaner car. My only complaint is that I was told it would be ready by late afternoon, but ended up not being ready until the following afternoon. I didn't receive a phone call letting me know this beforehand. I called the service department the next late morning and the guy I spoke to couldn't tell me when it would be done. A little disappointing. More

Great place. I always get well taken care of here. Edgar was fantastic. He got me in and out before the promised time. He also got me the best price. He applied a dealership coupon to my service. Edgar was fantastic. He got me in and out before the promised time. He also got me the best price. He applied a dealership coupon to my service. More

Happy Great service but it took longer than expected. Normally it would not have mattered, but we were leaving on a trip and under timed restraints. Great service but it took longer than expected. Normally it would not have mattered, but we were leaving on a trip and under timed restraints. More

Quick and painless As per the usual the team was super attentive, friendly and got me on my way as quickly as possible. Very appreciated on a busy Saturday! As per the usual the team was super attentive, friendly and got me on my way as quickly as possible. Very appreciated on a busy Saturday! More

Oil and differential change The appointment was easy to make and the service department was friendly and helpful. They kept me informed on the progress of my vehicle and my wait The appointment was easy to make and the service department was friendly and helpful. They kept me informed on the progress of my vehicle and my wait time was minimal. More

Walked in and was treated like a King! I was a walk in and they were short staffed and they still completed everything I needed in a timely fashion and were very communicative! Highly Recom I was a walk in and they were short staffed and they still completed everything I needed in a timely fashion and were very communicative! Highly Recommend! More