Muller Honda of Gurnee - Service Center

fast and excellent service I recently visited Muller Honda for service on my 2010 accord. I bought the accord at Honda of Kenosha, but since I live in Grayslake I don't want to I recently visited Muller Honda for service on my 2010 accord. I bought the accord at Honda of Kenosha, but since I live in Grayslake I don't want to trek up to Kenosha for reliable service. I have used the service department before, when it was Rosen, and it was fine, but nothing special. This time, I was blown away. My service advisor was Chris Wrublik, and he made sure that all of my concerns were addressed. Not only that, he fixed an issue with my brakes that Honda of Kenosha had messed up on! The waiting area was clean and comfortable, and I was out in an hour, for oil change, spark plugs, belt and filter replacement, and brake service. I never got the survey, my spam box must have permanently ate it, but I could not let this service go unnoticed. Thank you Chris! More

They don't even honor the hours listed on the door! Terrible service. I desperately needed a part to fix an issue listed as one of the TSB items for my Honda Pilot. Their website says the parts dept is Terrible service. I desperately needed a part to fix an issue listed as one of the TSB items for my Honda Pilot. Their website says the parts dept is open until 4. I trek through the snow and get there at 3:30 only to find that they "decided to close early today". Arrogant manager just grinned at me and said "sorrrrrrry". Honda service has gone so downhill in the last two years, and Muller epitomizes what I've experienced with them. Never again. My current Honda is my last Honda, and Muller just made that a certainty. More