Muller Honda of Gurnee

Scheduling Service via phone frustrating! Scheduling service or getting ahold of service writers is next to impossible! Called four different times and still couldn’t schedule a simple oil ch Scheduling service or getting ahold of service writers is next to impossible! Called four different times and still couldn’t schedule a simple oil change. Phone transfers to service rang over twenty times with no answer. When transferred to scheduler, got voice mail and they never called back entire day! Finally scheduled via Internet. When dropping car off, none of the four service writers greeted us for several minutes. Schedulers and service writers need some major customer service and follow up training! More

Great customer service Always a great experience. Whatever the reason for the visit, service is always done correctly the first time; oil change or repairs. Customer service Always a great experience. Whatever the reason for the visit, service is always done correctly the first time; oil change or repairs. Customer service is excellent! Buying experience was also terrific, helpful and no pressure. More

Great Dealership From the moment we were met by Nick Reed nothing but exceptional service and outstanding professionalism!! Definitely would recommend Nick Reed and th From the moment we were met by Nick Reed nothing but exceptional service and outstanding professionalism!! Definitely would recommend Nick Reed and the dealership!!! Got us in and out no problems! More

Alan rocks! Was able to lease a reliable car for the price we wanted . Folks at the dealer were very willing to work with us and get the right deal. Was able to lease a reliable car for the price we wanted . Folks at the dealer were very willing to work with us and get the right deal. More

Outstanding sales team! My wife and I came in to talk to Nick about an internet quote he provided me. However, he was busy at the moment completing a sale with another custom My wife and I came in to talk to Nick about an internet quote he provided me. However, he was busy at the moment completing a sale with another customer and Steve took care of us instead. We had an amazing experience. They honored the online price, without any shady tactics I'm used to experiencing at dealerships. They also provided me with all the options if I wanted to upgrade anything, but I didn't feel any pressure to add anything that I did not want. Steve also really knew his stuff, teaching me plenty of little tricks with the tech in the car that would have taken me months to figure out. I'll definitely be back here, either to add some stuff to my own car, or to buy another when the time comes. More

Great service Great and friendly experience!.My teenage new driver took the car in for an oil change and they helped her and she said the service was fast and Chris Great and friendly experience!.My teenage new driver took the car in for an oil change and they helped her and she said the service was fast and Chris helped her have a good first experience with car maintenance. More

Great experience This was our 4th car from muller and we couldn’t be happier. The salesman Steve is very knowledgeable and easy to talk to. We did shop a couple of dea This was our 4th car from muller and we couldn’t be happier. The salesman Steve is very knowledgeable and easy to talk to. We did shop a couple of dealerships ( price check) and Steve as usual offered us the best price .Once we came back to pickup our new car the whole process maybe took us an hour to complete the paperwork and go over the features of the car. Great experience once again... We love out new Accord. More

Greater Service Have been taking my Honda Civic in for service for about two years. Service is great and done in a timely manner. Maintenance is reasonably priced and Have been taking my Honda Civic in for service for about two years. Service is great and done in a timely manner. Maintenance is reasonably priced and very helpful. More

Fast, professional & quality service. Had an issue with my car and they were able to get it in fast for repair and fix it as I waited. I have the utmost confidence in the staff at Muller H Had an issue with my car and they were able to get it in fast for repair and fix it as I waited. I have the utmost confidence in the staff at Muller Honda from the sales consultant I worked with to the finance department and most recently the service department. Thank you for all you do. I will continue to be a repeat customer. More

Awesome! Always quick and simple. Best people to work with. Nothing like showing up to a place that gives you quick and easy service all the time. Always quick and simple. Best people to work with. Nothing like showing up to a place that gives you quick and easy service all the time. More