Muller Honda of Gurnee

Good people The service deprtment was more than helpful when I showed them what i thought was a tiny crack in my windshield. it turned out to be something else a The service deprtment was more than helpful when I showed them what i thought was a tiny crack in my windshield. it turned out to be something else and cleaned it up. The service writer arranged for an oil change and tire rotation. All in all it was a pleasant experience. I’m not sure of the service writer’s name but there’s a Chris Wrublik on my receipt. More

Great Service was quick, efficient and complete. Service manager was polite and helpful answering all questions making necessary recommendations. Thank yo Service was quick, efficient and complete. Service manager was polite and helpful answering all questions making necessary recommendations. Thank you! I will return! Good job! More

Automotive care peace of mind Reviewed my maintenance records prior to taking car to dealer for oil change. Service writer pointed out air filter was two years old and rear differ Reviewed my maintenance records prior to taking car to dealer for oil change. Service writer pointed out air filter was two years old and rear differential service was due as was flushing coolant system. I had missed these and agreed they should be done. Last couple oil changes they alerted me to tires nearing end of life. I had those changed prior to this visit and they commented on the new tires. I appreciate them payin attention to my car’s maintenance needs. More

Excellent as always I have been using this dealership for 18 years and not once have they failed to do a great job. Always courteous and willing to do the best they can I have been using this dealership for 18 years and not once have they failed to do a great job. Always courteous and willing to do the best they can at a cost that reasonable for the industry. More

Excellent Knowledgable Employees immediately gave me a friendly greeting, provided excellent customer service, and were very helpful and knowledgeable about the vehicles. Th Employees immediately gave me a friendly greeting, provided excellent customer service, and were very helpful and knowledgeable about the vehicles. They are always there to answer any questions you may have. More

I was lied to I was told that specifically my car should take 45mins or less but ended up having to ask them for my car back after 55mins had gone by and still they I was told that specifically my car should take 45mins or less but ended up having to ask them for my car back after 55mins had gone by and still they had to rush it out. I asked where they were gonna bring my car out, front of building or in garage, the guy said in garage only to wait and another guy come back with car leaving it in the front. They lied about multiple things and never considered my time. I have never been so disappointed from this service before. I may not come back, to spend $350 and not even sure if they truly did do the work or not is what really concerns me. More

very helpful in making the decision but not forceful Nick was able to help me an educated decision while not actively trying to influence a decision. He was able to understand my position as a buyer and Nick was able to help me an educated decision while not actively trying to influence a decision. He was able to understand my position as a buyer and gave me unbiased support throughout the process. More

Good service every time I bought my first car from this dealership and I love it. The employee gave me a very good deal and wasn't pushy towards me. The employees are very pa I bought my first car from this dealership and I love it. The employee gave me a very good deal and wasn't pushy towards me. The employees are very patience and welcoming. Usually not a long wait for services. I come here for all the maintenance on my vehicle. More

Very understanding of moms My experience here was great. They advised against a more expensive service I thought I needed and only charged me for one small thing. Then they vacu My experience here was great. They advised against a more expensive service I thought I needed and only charged me for one small thing. Then they vacuumed my van, complimentary, Then when I told them I’d have to pick it up the next so my husband could stay home with the kids (or else accept a ride from them but have to bring two kids and their car seats along) they dropped my van off at my house. It was wonderful. More

Poor Customer Service People in the service department have a very poor customer service. Walk in there standing for 5 minutes in front of the service people and they do no People in the service department have a very poor customer service. Walk in there standing for 5 minutes in front of the service people and they do not even approach or ask you for anything you need even though they are not doing anything at all. More