Muller Honda of Gurnee

Amazing car buying experience! Nick Reed was great! He made this experience the best it could have been! He was not sure pushy at all and gave us all the time that we needed to make Nick Reed was great! He made this experience the best it could have been! He was not sure pushy at all and gave us all the time that we needed to make our decision. Would gladly recommend him and this dealership to anyone. More

Good service Chris W. greeted us nicely, and was great with understanding what was needed. He gave great advice for the oil change for my car, and many more. Chris W. greeted us nicely, and was great with understanding what was needed. He gave great advice for the oil change for my car, and many more. More

Excellent This my first car which is I buy from dealer. I am so happy. Thanks a lot for make me a good Decision. All the best This my first car which is I buy from dealer. I am so happy. Thanks a lot for make me a good Decision. All the best More

Excellent service I have been taking my car to Honda of Kenosha because I live in Kenosha and the service there has always been horrible. After 6 years I finally decide I have been taking my car to Honda of Kenosha because I live in Kenosha and the service there has always been horrible. After 6 years I finally decided to try the dealership in Gurnee and the service was awesome! I had an oil change and was in and out in 30 minutes. I usually had to wait 60 to 90 minutes in Kenosha. I will continue to bring my Accord to the Gurnee dealership from now on! More

Recall Service This was my first visit to Muller since relocating to the area. Made the appointment for recall work with ease. Professional friendly greating when This was my first visit to Muller since relocating to the area. Made the appointment for recall work with ease. Professional friendly greating when I arrived. Staff said about an hour for the work. Being a first time client, Service Adviser Mark showed me around. Waiting room, show room, cashier and coffee maker. Job was done in 30 minutes and I was on my way. Muller is now MY Honda dealer. More

Fabulous experience This is the first time buying a vehicle at this dealer, in the past I have only ever been there for service. Car buying is stressful and Nick made it This is the first time buying a vehicle at this dealer, in the past I have only ever been there for service. Car buying is stressful and Nick made it extremely NOT stressful! Great test drives, low pressure, explained everything respectfully. We decided to lease in the end. A great experience and it only cemented my decision to stick with Honda forever. (bought my first Honda in 1999 and have never looked back). More

Unprofessional and sarcastic Sales Associate I'm currently shopping for a new Honda. When I told one of the Sales Associates from Muller Honda of my decision to buy a car from another Honda deal I'm currently shopping for a new Honda. When I told one of the Sales Associates from Muller Honda of my decision to buy a car from another Honda dealer, I received the following response: "Ok thanks for following up with me ... Enjoy the Pro-Package and AutoButler from [Another Honda Dealer]... I know I enjoy taking advantage of an added expense on items I have no interest in." This sarcasm is not only unprofessional, but it's insulting for the Sales Associate to think that customers are unable to negotiate a reasonable deal based on all the information available on the internet today. The Sales Associate likely wasn't aware that i'm buying my 4th consecutive Honda and plan to continue to buying Honda vehicles in the future. Based on this interaction, i likely will NOT consider Muller Honda for my future Honda purchases. More

Great Sales, Great Service! Quick and easy! No complaints... in fact can't wait to take my Pilot back in! I bought my car one year ago -- which was super easy -- and have not put that many miles No complaints... in fact can't wait to take my Pilot back in! I bought my car one year ago -- which was super easy -- and have not put that many miles on it so this was my first trip in. More

Love the hospitality and environment Place is clean. They offered me hot chocolate and answered my questions right away. Also Dan Hammond is the best and honest sales person. I’d give him Place is clean. They offered me hot chocolate and answered my questions right away. Also Dan Hammond is the best and honest sales person. I’d give him a 10 out of 10 More

Nice work Brought a newly used car in for basic services and it was a breeze. They also informed me of a recall on a part that they took care of. Brought a newly used car in for basic services and it was a breeze. They also informed me of a recall on a part that they took care of. More