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Muller Honda of Gurnee
Gurnee, IL
593 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 593 reviews
February 25, 2019
Oil change I always have a good experience at muller honda, they keep me updated on any services I need coming up and I never have to wait long. I always have a good experience at muller honda, they keep me updated on any services I need coming up and I never have to wait long. More
by bpeters94
Employees Worked With
Chris Mitchell, Nick Reed
January 04, 2019
Thumbs Down - Muller Honda of Gurnee How could Muller Honda improve?? For one - they can honor the quotes they send out that customers! On 1/3/19, I received a quote from David Krochmal f How could Muller Honda improve?? For one - they can honor the quotes they send out that customers! On 1/3/19, I received a quote from David Krochmal for a CRV EX-L that I subsequently sought finance for with my bank. Upon securing the financing and contacting Mr. Krochmal to solidify the deal, he informed me he'd made a mistake and he'd sent me the price for the lower EX model. I then spoke with the site Sales Manager, Bob Tarello who admitted it was a clear error on the dealership's part but then still "generously" offered that I finance an ADDITIONAL $2,000 because he likes to "take care of military" as he put it. Incidentally, if you're military and they offer you a rebate incentive, make sure they tell you that you only get that rebate if you finance with them. That was not disclosed up front either. To Muller Honda of Gurnee: If you're going to support the troops then do it with integrity and stand by the deals you make. That idea is at the very core of any good business. I'll add that when I contacted another Muller location, they'd indicated that this was handled very improperly given "the Muller brand" and what Mr. Muller himself stands for. In any case, you've lost my business and every military member that I personally know for good. More
by A.R.
Employees Worked With
Robert Tarello, David Krochmal
December 18, 2018
Fast and friendly service! It was easy to schedule an appointment online. My service advisor, Chris, was very professional and helpful. My technician, #135, performed the reques It was easy to schedule an appointment online. My service advisor, Chris, was very professional and helpful. My technician, #135, performed the requested services on my CR-V. I am a satisfied customer! More
by bgmmma
Verified CustomerEmployees Worked With
Chris Harrison
December 18, 2018
Problem solved Walk in for service to my Honda pilot on a busy day and was told wait would be 2-3 hours. Factory alarm issue was cleared up promptly Walk in for service to my Honda pilot on a busy day and was told wait would be 2-3 hours. Factory alarm issue was cleared up promptly More
by kbenoit129
Employees Worked With
Chris Mitchell
December 17, 2018
Excellent, low pressure experience The people there were present but not pushy. They were able to answer questions and provide a good experience for a major purchase. This is the thir The people there were present but not pushy. They were able to answer questions and provide a good experience for a major purchase. This is the third, but not last car, we will buy here. More
by BEARSBUDDHA
Employees Worked With
Tony Pescatore, Emilian Florescu, Dan Hammond
December 17, 2018
Quick Service I had oil change and airbag recall repair, service was fast. They added air for me on my tires and a discount. Thank you much I had oil change and airbag recall repair, service was fast. They added air for me on my tires and a discount. Thank you much More
by amitaf8
Employees Worked With
Not sure
December 17, 2018
Oil change and transmission fluid change Everything was great, very happy with the technician, the service, and the overall experience. Never had an issue, will always bring my car to this de Everything was great, very happy with the technician, the service, and the overall experience. Never had an issue, will always bring my car to this dealership to have it serviced. More
by DEBBIERUTHGAL
Employees Worked With
Juan Arias
December 17, 2018
Buying a new car This is your 5 Honda buying though Muller and Dave K. Always a great experience and a fair price. I highly recommend Dave when buying a new car. This is your 5 Honda buying though Muller and Dave K. Always a great experience and a fair price. I highly recommend Dave when buying a new car. More
by COLLEEN.YOWELL
Employees Worked With
David Krochmal
December 17, 2018
In and out, quick and easy I was just going in to see if my trade-in was worth considering a new car or if I needed to keep paying it down for a while. I ended up with a new car I was just going in to see if my trade-in was worth considering a new car or if I needed to keep paying it down for a while. I ended up with a new car in an hour and a half. Nick Reed added so many small touches to the whole experience, which was great as we had a 3-year-old running around trying to get his own car. More
by JBACHELDER
Employees Worked With
Eric helped with paperwork and there was a lady at the front desk that gave us a walk through of the features of the new car but I can't remember her name., Nick Reed
December 17, 2018
average maintenance visit, above average service (always) Super appreciative of Chris W's effort to help me get my 2010 Fit to 200k without spending $$ that I'll just be trading in next March. The team always Super appreciative of Chris W's effort to help me get my 2010 Fit to 200k without spending $$ that I'll just be trading in next March. The team always delineates what needs to be done ASAP, soon, or can wait a few more visits. More
by WGGIBBONS
Employees Worked With
Chris Wrublik
