
Muller Honda
Highland Park, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,241 reviews
Sales manager is a complete jerk!! No respect to customers, very rude and not willing to negotiate the price. I won't ever go there again in my life. customers, very rude and not willing to negotiate the price. I won't ever go there again in my life. More
Paul was the most honest and helpful car salesman I have ever worked with. He was never pushy or dismissive of my questions or requests which contributed to a feeling of comfort and trust regarding his rec ever worked with. He was never pushy or dismissive of my questions or requests which contributed to a feeling of comfort and trust regarding his recommendations and advice. In fact, he could easily have made a faster sale, but he actually suggested that I wait for the newer cars to come out as he thought, based on my likes and dislikes, I would be more satisfied with the updated model. The purchase of my Honda was the easiest car purchase I have experienced. I intend to drive this car for many years, but if I needed to buy another car, I would definitely return to Paul and Muller Honda. More
I purchased a 2004 Honda Accord EX V6 from Harry Kim back in 2004. Since then, I have dealt with other dealers due to purchases of other brand vehicles for my folks and for my wife. All the while, I keep thi in 2004. Since then, I have dealt with other dealers due to purchases of other brand vehicles for my folks and for my wife. All the while, I keep thinking back to my visit with Harry at Muller Honda. Harry met with me, and within the first 10 minutes, he gave me a quote for a new Accord, which was a few hundred dollars below invoice. When asked how he could do that, he mentioned that due to the fact that they sold a high volume of Accords, headquartered offered their dealership a kickback/bonus if they sold a specific number of cars. Because of this, they were allowed to sell me the Accord at a very reasonable price. I took the quote and went to a couple of other Honda dealerships to see if the price could be beat. No one could. After going to those other dealerships, we returned to Muller and made the purchase on the spot. It was quick and easy. Harry went lengths to be sure he covered how to use the key fob, unique features about the car, and even had a scuff buffed out of the leather seats. The car was washed and dried, and I was on my way. I will be in the market for a new car soon. If I were considering a Honda, I would not hesitate to return to Harry at Muller. If Harry worked at another dealership, I would consider going to wherever he is working to see if I could find a new car. More
salesman was extremely attentive and "tried" to get the best price available for my trade-in and for the new vechile. the color of the car i purchased was due for delivery in about a month subseque get the best price available for my trade-in and for the new vechile. the color of the car i purchased was due for delivery in about a month subsequent to the purchase date. however, the salesman, within a week af the purchase , negotiated a trade with another dealer to obtain my color preference. at the time of delivery of the vechile, the salesman was extremely thorough as to the intricacies of the vechile and, for a technically deficient individual, quite understandible. More
We were not impressed by Matt Sonnenschein. If I were rating him by himself, I would give him low marks. He was condescending, rude, and didn't seem all that interested in making the sale. I think he may rating him by himself, I would give him low marks. He was condescending, rude, and didn't seem all that interested in making the sale. I think he may be in the wrong line of work. Michael (Mike) Kolar was his opposite. He was personable, patient, polite, laid-back, and wanted to sell us a car. He's an excellent salesman. If I were rating him alone, I'd give him higher marks. We went to this dealership because of its high marks on this website. I think they should reconsider how they hand people off once they reach the dealership. Why not have customers deal with the same person throughout the process? Instead, you talk to one person on the phone and when you first arrive, and then you're handed off to someone else. The first person we spoke with said we could do a test drive that day, but when we arrived, we were told that the car wasn't road-ready. That was frustrating. I gave Mike a printout from edmunds.com listing a "fair price" for the Honda Fit Sport, and he matched it. More
I purchased a used vehicle from Brian on 12/22/11. I got it home, and realized that I had failed to do my homework. The car seats were too big for the space in the back seat of the car. I decided to retur it home, and realized that I had failed to do my homework. The car seats were too big for the space in the back seat of the car. I decided to return to Muller on 1/2/12 to see what options I had to get into a different vehicle off of their lot. I understood up front that I would have to take a loss on returning the car and getting a new one, but what I was told from that point on shocked me. I had put 400 miles on the car I had purchased, and the vehicle was only off their lot for 10 days. They offered to buy the car back from me for $3,500 less than I payed for it 10 days earlier off their lot. To make things even worse They would not budge a penny on price for the vehicle I was looking to end up with. I realize it was my mistake in the first place, which I made clear to Brian the salesman, but for them to ask me to eat $3,500 and not negotiate at all on price for a new vehicle is absurd. I fully expected to lose money, but all I was asking them for was to be reasonable, and they couldn't do that for a customer. I was hoping their customer service and wanting their customer to end up in a vehicle that is best for them would come before how much money they can squeeze out of you. Apparently that is not the case. I left in the vehicle I originally bought and decided to stop at Carmax to get my vehicle appraised. They offered me exactly $1,000 more for the car than Muller, and while there I found the exact same car(year, make, model) on the Carmax lot with 3,000 less miles for $600 cheaper than the price Muller would not budge on. For Carmax to offer me $1,600 better without even being their customer told me everything I needed to know about how Muller feels about their customers. They would rather try to squeeze every last dime out of you than to make sure that you walk out their doors feeling like it was a good experience. I personally will NEVER go back to Muller Honda or their Certified store if at all possible. More
The transaction was easy and fast and we weren't pressured. Paul responded well to a late change on our part and kept us informed. Filling out this form is cumbersome pressured. Paul responded well to a late change on our part and kept us informed. Filling out this form is cumbersome More
Salesperson was knowledgeable about product, not pushy. Gave price rating as great because compared to other dealerships offers on same product, it was far better. Gave price rating as great because compared to other dealerships offers on same product, it was far better. More
I was looking for a good used car for under $8,000. Muller Honda had several listed on their web site. When I visited, Brian Reynolds went out in the rain with me to look at several cars. He was very Muller Honda had several listed on their web site. When I visited, Brian Reynolds went out in the rain with me to look at several cars. He was very helpful and truthfull about the condition of the cars and gave me copies of Car Fax reports as well as any service record available. The car I sought was for my daughter who came back with me on a second visit to drive several of the cars and brought her boyfriend who works on cars. Mr. Reynolds took time to facilitate our decision making and was straight forward in negotiating a selling price. Subsequent to our purchase, my interactions with Muller Honda's service department have been very good. More
What a wonderful experience we had with Muller Honda and salesman, Brian Reynolds. We told him what we wanted (test drive, appraisal on our trade-in, best price he could give us) and we were driving out sa salesman, Brian Reynolds. We told him what we wanted (test drive, appraisal on our trade-in, best price he could give us) and we were driving out satisfied customers within a few hours! Brian not only exceeded our expectations, but his follow-up this first week has been terrific! Honda is a great car (this is our 2nd Honda, our first one was going on year 14) and we are looking forward to working with Muller Honda with our new car1 More