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Mtn View at 153
Chattanooga, TN
807 Reviews
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807 Reviews of Mtn View at 153
April 23, 2024
I have shopped here in the past over the years and had good experiences (including purchases) until my wife went to buy a car for our son. Sales guy was nice and everything seemed fine. However, they tack good experiences (including purchases) until my wife went to buy a car for our son. Sales guy was nice and everything seemed fine. However, they tacked on a $2200 "coating" charge to a $6600 car without ever verbally mentioning the price. And once the coating is on, they can't refund anything. It must be a magic coating. No doubt we should have read more carefully and the price was in the documents that were signed (in small print, but it was there). When my wife asked about why the loan price seemed so high, there was a kind of hand-wavey "interest" mentioned, but the real issue was the coating. You can't add an item which ups the cost of the car by a third while only including the price on written documents and feel good about how you're treating customers. When I saw the documents, we went in the next day to discuss this with them and it was clear we weren't the first to have a complaint about this issue. I can't claim we were defrauded. I'm sure they checked every box technically, but they've lost this customer. And I hope that others take my warning seriously. It sure feels like they were taking advantage of a female shopper. I feel terrible because I told my wife that I was sure they'd treat her well as I'd been treated well in the past. Live and learn, but $2200 is an expensive lesson. More
by UnhappyShopper
Employees Worked With
Sean Moses, Ethan Hickman, Jerry DeMary
April 21, 2024
Jerry DeMary helped my wife and I buy a beautiful Chrysler Pacifica, great guy who made us feel comfortable buying from Mountain View Danny Spaulding Chrysler Pacifica, great guy who made us feel comfortable buying from Mountain View Danny Spaulding More
by Danny
Employees Worked With
Jerry DeMary
April 20, 2024
Jace is the best! Very friendly and helpful. He always did everything to get my car approved and thanks to him I got it. Thanks Very friendly and helpful. He always did everything to get my car approved and thanks to him I got it. Thanks More
by Luisangel Diaz
Employees Worked With
Brandon Mathis, Hayley Thompson, Jace Flatt
April 19, 2024
Cherise found a vehicle that I wanted at the price I was comfortable with and it was a newer vehicle than I expected. I am pleased and will recommend friends. comfortable with and it was a newer vehicle than I expected. I am pleased and will recommend friends. More
by joychiropracticclinic
Employees Worked With
Sean Moses, Cherise Cornell
April 12, 2024
10/10 best car buying experience! ! Jesse was amazing and helpful to my needs !! He really helped me out when i needed it the most !! ! Jesse was amazing and helpful to my needs !! He really helped me out when i needed it the most !! More
by leighannalexander1357
Employees Worked With
Don Erwin, Sean Moses, Brandon Mathis, Cherise Cornell, Ethan Hickman, Jessie Mercier, Hayley Thompson, Jerry DeMary, Nef Cedeno, April Broome
April 10, 2024
The deals hips itself is good but the service department is real bad the guy that runs it has no people skills he said I was used to drive a v8 and i didn't understand how a car drives but to find out he di is real bad the guy that runs it has no people skills he said I was used to drive a v8 and i didn't understand how a car drives but to find out he didn't even really check out my car good cause they was a transmission recall on it and the transmission fuild was low but Jace the car salesman does a great guy More
by Fatboi2017423
Employees Worked With
Bailey Nires, Brandon Mathis, Ethan Hickman, Hayley Thompson, April Broome, Jace Flatt
April 05, 2024
Excellent from first contact until driving off with a beautiful 2019 Subaru Outback with a VERY manageable payment. When I say Bailey, Jace, Logan and the financial team are Miracle Workers ! I mean it! beautiful 2019 Subaru Outback with a VERY manageable payment. When I say Bailey, Jace, Logan and the financial team are Miracle Workers ! I mean it! Thank you for my 2nd great purchase from you guys! I could not be happier🤩 More
by megcarpenter41
Employees Worked With
Don Erwin, Bailey Nires, Ethan Hickman, Hayley Thompson, April Broome
