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Mtn View Chevrolet - Service Center

Chattanooga, TN

4.4
283 Reviews

283 Reviews of Mtn View Chevrolet - Service Center

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August 12, 2025

This dealership goes well beyond the call to fix your trucks anytime it’s needed. Matt in service is the best there is and goes beyond the call of duty everytime! More

by Shiggyscards.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Giuliani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Falicha got me taken care of, I came in on Saturday, I didn't expect that I would be able to get my truck fixed right away, so hats off to the technicians as well, I really appreciate the service! More

by d.c.perez1251
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Falicha Newton
August 09, 2025

Did take a while to get my car back due to steering sensors not programming to my vehicle. Had to have my car towed to this dealership from another shop w/ the same problem. Between the two. I was in a More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Nixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Falicha Newton
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2025

Quick check in and service! Recommendations were greatly appreciated noticed what I needed it and let me know as soon it was noticed. More

by APRILCHCOLE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haven Sipsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Giuliani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2025

Matt did a great job keeping me up to date on the status of my car. I appreciated that he responded quickly when I asked a question as well. More

by none25
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Giuliani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2025

I like the video summary of what waa going on with my car in real time. It also allowed me to accept if I wantes them to repair or skip. More

by Sarah423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Take to long to do a oil change,when you have a appointment, but good job. More

by EDDIEWORBINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yammonika Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Service was great. Everything was explained in detail. Falicha Newton is truly the best Service Advisor. More

by MELVINCOSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2025

Felicia was the kindest and nicest person I have ever dealt with at a dealership! She was on top of things and helpful in all aspects! More

by MADISONHARVEY7723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2025

Falicha Is very unprofessional, spoke with her multiple times and she claimed she has never spoke with me. She would never return calls or try to schedule my appointments for me. She also didn’t care about More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Falicha Newton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Mtn View Chevrolet responded

We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback. Falicha is typically praised by our customers for her communication and professionalism, so your comments are concerning and not at all reflective of the service we aim to provide. We’d like the opportunity to look into this further and make things right. Please call us directly at (423) 266-0181 so we can connect you with a manager and address any remaining concerns about your vehicle and your visit. Thank you again for bringing this to our attention—we’re committed to improving every customer’s experience.

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