Mt Kisco Honda - Service Center

Great Sales and Service at Mt. Kisco Honda I bought two 2016 Honda Civic EX-L's at Mt. Kisco Honda from Cesar Mora who was recommended to me by one of his long-time repeat customers. The entir I bought two 2016 Honda Civic EX-L's at Mt. Kisco Honda from Cesar Mora who was recommended to me by one of his long-time repeat customers. The entire experience was superb and I continue to recommend Cesar. I have serviced both cars exclusively at Mt. Kisco Honda and have had the pleasure of working as late as today with Rachel Gershman who is kind, knowledgable and service-minded. Promote them both. More

GREAT Came in- no appt- to be sure car was ready for road trip for funeral - In and out under an hour - forgot inspection was expiring - did that also. Rac Came in- no appt- to be sure car was ready for road trip for funeral - In and out under an hour - forgot inspection was expiring - did that also. Rachel took good care of me - also took care of me a year ago! More

No appointment, regular maitenance, in and out, no hassles! Leased present vehicle from Mt. Kisco Honda. Salesperson, Nick Gizzo, financed with Mike Gallagher and have dealt with a few service personnel. All ha Leased present vehicle from Mt. Kisco Honda. Salesperson, Nick Gizzo, financed with Mike Gallagher and have dealt with a few service personnel. All have been a pleasure to deal with. Like that I can bring in my vehicle for basic maintenance service without a prior appt. usually in and out within an hour or less. Happy so far! More

Thank you for a great job! Rachel and Steve provide the most professional service possible. Courteous, respectful and knowledgeable, they work hard each visit to earn their cust Rachel and Steve provide the most professional service possible. Courteous, respectful and knowledgeable, they work hard each visit to earn their customers business. I now have a new dealer repair shop. Thanks again to both of you. More

RACHEL'S CUSTOMER SERVICE SKILLS ARE IMPECCABLE!! Since I purchased my brand new Accord in June 2017, this was the second time I had an issue with the technology.  The screen would go blank.  This tim Since I purchased my brand new Accord in June 2017, this was the second time I had an issue with the technology.  The screen would go blank.  This time I called Service instead of the Sales Rep who sold me the car and what a positive difference!  I spoke with Mt. Kisco Honda's Service Advisor, Rachel Marisa.   I was leaving for a long trip and was worried it would happen again while I was driving. Rachel talked me through the issue and pleasantly and patiently told me how to handle the situation. She was not annoyed and didn't make me feel like my questions where an inconvenience instead she thoroughly explained what to do if it happened again during my trip and her concern about my safety was impressive.  Rachel's knowledge and experience is irreplaceable and top notch! As long as Rachel is employed at Mt. Kisco Honda I will be bringing my car to be serviced there.  Thanks to Rachel, I no longer had a concern about my car on the long trip and am home safely!  Thank you Rachel for your professionalism, courteous and respect.  Rachel's Customer Service Skills are so impeccable that she can train the young Sales Reps at the dealership on how to appropriately and professionally communicate with Customers! Well done Rachel. More

Poor customer service I've purchased three new hondas at this dealership. When I encountered a small problem with my accord, I encountered some of the most unfriendly, sar I've purchased three new hondas at this dealership. When I encountered a small problem with my accord, I encountered some of the most unfriendly, sarcastic service you can imagine from a senior manager. I will still buy Honda as I'm loyal to the brand. However, I will never go to or recommend Mt Kisco Honda again. They don't know what customer service means. More

Honda girl I was servicing my Accord at another Honda dealer but I always felt like they just wanted to sell me something and didn't really care about me or my c I was servicing my Accord at another Honda dealer but I always felt like they just wanted to sell me something and didn't really care about me or my car. I decided to try Mt Kisco Honda and I am very glad I did! My service advisor David Bruder was friendly and professional and really seemed to care about me and my car! They did the oil change that I came in for and gave me a full report about my car. Because of the way David treated me, Mt Kisco Honda will be my dealer! I look forward to my next visit! More

Thanks Rachel for another Smooth Sail in Service Once again, I have had the pleasure of a positive experience with Mt. Kisco Honda service. Rachel continues to shine, as she makes me feel as if I'm t Once again, I have had the pleasure of a positive experience with Mt. Kisco Honda service. Rachel continues to shine, as she makes me feel as if I'm the most important customer there, even for a simple oil change and checking on a couple of dashboard light inquiries. Rachel listens, possess the knowledge to answer my questions, maintains ongoing communication with the mechanic, and keeps me posted throughout my time in the "newly designed" waiting area...very nice! Thank you Rachel for your professionalism, honesty, and integrity. More

Great Service Can't say enough good things about Mount Kisco Honda Service. Rachel is the best and takes good care of me! Highly recommend this dealership. Can't say enough good things about Mount Kisco Honda Service. Rachel is the best and takes good care of me! Highly recommend this dealership. More

Rachel Rocks the Honda House with Stellar Cust Svce I was in during the month of December, when I had to have a faulty tire senser replaced. This generic brand senser was installed a few days prior by a I was in during the month of December, when I had to have a faulty tire senser replaced. This generic brand senser was installed a few days prior by a tire company, when they broke the original senser while putting on snow tires. As I would be traveling, I was not comfortable driving with a faulty senser and went to Honda to have them check and ultimately replace it. Rachel was my service agent at the dealership, and she took it upon herself to pursue my case, while moving the servicing through in a timely manner. Between ongoing communications with the mechanic working on my vehicle, she contacted the tire company and reported that they installed a bad senser...not just a simple case of recalibration, as I was told. This went back and forth for a while, ultimately ending with her instructing me to return to the tire company for a credit of the faulty part, where I proceeded to drive after leaving Honda. As a result of Rachel's efforts, the tire company did the right thing by crediting me for the part as well as labor costs I incurred to replace it. I am so impressed by the personal attention and service that was afforded me, something that is becoming increasingly rare in our world. Rachel is the face of what customer service should be about everywhere. Thank you!! More