Arroway Chevrolet Cadillac - Service Center

It took two days for snow tires and a NYS Inspection to be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I co be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I could take advantage of the free Shuttle Service to and from when I made the appointment a month in advance. I have no other transportation options. I never received an apology. I did not get Shuttle Service. I was ignored. All I heard was how hard it was to work there due to poor training on software. My needs didn't seem to matter. I guess, I will have to travel 45 minutes to a different Dealer. What happened? For 6 years, it was great there. It sounds like the new manager for Service is rude and incompetent. More

Great service and sales experience. Worth dealing with these folks. Love my new cadillac xt5 Worth dealing with these folks. Love my new cadillac xt5 More

the worst dealer in the area does not I recommend to anyone please do not go to this dealer anyone please do not go to this dealer More

If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shake racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up. More

Excellent service Bought our truck from previous owners of this dealership and purchased a extended warranty with it and of course misplaced the paperwork. Anyway broug Bought our truck from previous owners of this dealership and purchased a extended warranty with it and of course misplaced the paperwork. Anyway brought our truck to Healeys Chevrolet with a list of stuff not working but especially the air conditioning. Got a call stating I needed a recharge. Explained I had a warranty but without the paperwork I would have to pay $259. For them to recharge. Paid the bill picked up my car and within 2 days air conditioning blowing hot. Called Mt Kisco Chevrolet and spoke with a Gavin. Explained what was going on and that I didn’t have the paperwork he said drop off the vehicle and he will look into it. The BEST choice I could have done. Gavin went above and beyond to find my paperwork figured out I had the extended warranty through GM. They diagnosed my vehicle needing a condenser not a recharge and ordered one up. Unfortunately GM condenser are on back order and it took a week to get but my warranty paid for my rental and it’s all because Gavin everything right. Thank you Gavin you have a lifelong customer. Gavin called me everyday with an update even if it was to say it didn’t come in yet. He really is the best. Thank you again Gavin More

Made things right I had an issue with a tire warranty that I was trying to get resolved. I spoke with a few people that were not authorized to make certain decisions. I I had an issue with a tire warranty that I was trying to get resolved. I spoke with a few people that were not authorized to make certain decisions. I then spoke with Vinny and he made things right and did not waste any time. within a few hours he called me and told me my situation was taken care of. He was very caring about the issue, He did not lose his patients even though I was upset. He really is an asset to Mount Kisco Cadillac. Sometimes things get lost in translation or in the shuffle so it is important to be level headed and a problem solver. I am extremely pleased with the end result and how quickly it was handled. Thank you Vinny. More

I am always treated like family The sales and service teams at this dealership are the best in my book. I am always treated like family each time I buy a new vehicle or take one of m The sales and service teams at this dealership are the best in my book. I am always treated like family each time I buy a new vehicle or take one of my vehicles in for service. Even during the COVID19 pandemic the service team was there to help when my truck wouldn’t start. Thank you all for always taking care of my families needs! Stay safe! More

Great Customer Service! Great experience in both sales and service department. The team is honest and always has the customer's best interest at heart. Thank you for making t Great experience in both sales and service department. The team is honest and always has the customer's best interest at heart. Thank you for making the process clear and easy! More