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Mt. Kisco Chevrolet Cadillac
Mount Kisco, NY
32 Reviews
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Showing 32 reviews
April 19, 2024
It took two days for snow tires and a NYS Inspection to be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I co be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I could take advantage of the free Shuttle Service to and from when I made the appointment a month in advance. I have no other transportation options. I never received an apology. I did not get Shuttle Service. I was ignored. All I heard was how hard it was to work there due to poor training on software. My needs didn't seem to matter. I guess, I will have to travel 45 minutes to a different Dealer. What happened? For 6 years, it was great there. It sounds like the new manager for Service is rude and incompetent. More
by sophisticate1060
Employees Worked With
Dennis
December 29, 2022
I emailed to confirm the price in the post. I received a response that the car was 4k more than what the price in the post. Advised the sales person of this and was told it is because they will I received a response that the car was 4k more than what the price in the post. Advised the sales person of this and was told it is because they will no longer make the car. Prices change but not changing the price posted is duplicitous. They know this. More
by krembish
Employees Worked With
Charles Sicillano Jr, Mike Murphy, Tim Murphy, Greg Melito, Lindsay Bello
September 22, 2022
Wonderful experience from beginning to end. The Sales team is professional, friendly, helpful & informative. The Service team listens to your concerns and communicates well with customers. Comp The Sales team is professional, friendly, helpful & informative. The Service team listens to your concerns and communicates well with customers. Competent, fast, and great customer service! Highly recommend! More
by 1limoncello
Employees Worked With
Mike Murphy, Greg Melito, Gavin Slattery, Vinny Laurita, Lindsay Bello
May 27, 2022
The finance manager forged my signature on my loan documents and basically screwed me. When I complained to Anthony who is suppose to be the general manager her ignored me. Now, I’m taking this to the documents and basically screwed me. When I complained to Anthony who is suppose to be the general manager her ignored me. Now, I’m taking this to the federal government because this dealership is garbage! BEWARE!!! More
by Tepal Mer
Employees Worked With
Shane Williams and the finance manager who sits in the office to the right when you walk in
May 16, 2022
Worst experience ever. Had my Chevy impala for over two weeks. Was stalling at idle. After a week Dennis replaced the fuel pump for $1,200. Got car back with exact same iss Had my Chevy impala for over two weeks. Was stalling at idle. After a week Dennis replaced the fuel pump for $1,200. Got car back with exact same issue. Obviously never road tested. Dennis became a story teller to cover the unneeded work. Turned out to be an electronic module. Took another week plus to get that done. Dennis lied about it all. Word to the wise, don’t buy a vehicle from this dealership or have any service performed. More
by PJM
Employees Worked With
Dennis
September 18, 2021
This service department used to be good. Now under new ownership the customer service is beyond lacking. After holding my vehicle for two days, dealership had resolved zero issues citing that they "didn' ownership the customer service is beyond lacking. After holding my vehicle for two days, dealership had resolved zero issues citing that they "didn't want to do the paperwork" involved with warranty repairs and that they "would have fixed issues had the vehicle been purchased from them". This is not how you maintain a customer base. More
by jw35945
Employees Worked With
Service Dept.
March 19, 2021
If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shake racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up. More
by KJ
Employees Worked With
Dennis P.
February 03, 2021
Very bad business practices here. I attempted to purchase a vehicle, had a deal and then high pressure tactics when I had requested they hold running my credit until I got the all clear from my mort purchase a vehicle, had a deal and then high pressure tactics when I had requested they hold running my credit until I got the all clear from my mortgage company. Salesman was nice and he told me this came straight from management. More
by mikecpg
Employees Worked With
Jimmy D.
