Moyer Dodge Chrysler Jeep Ram

Macey was our sales woman. Other than having the car ready when we arrived she seemed annoyed by my son and me who were there for my son's first car buying experience. She dro Other than having the car ready when we arrived she seemed annoyed by my son and me who were there for my son's first car buying experience. She drove with us on our test drive (only dealer that day that did not let us do this on our own (4 that day before)) and she guided us on a drive that was less than one mile and 40 mph at the most. She knew less about the car than we did (and we had called ahead). She made zero attempt and getting to know anything we were looking for and she took no interest in why my son needed a car. She even said that it was a few hours to close and we may not be able to buy it that day. I guess the idea of possibly staying a few minutes past closing only applies to old dads like me trying to help their son buy his first car. I also am in the customer service industry and would starve if I created this customer experience. More

I purchased a 2020 Subaru Forester Sport last year. The "sales consultant" I dealt with acted like my best friend until the moment I left the dealership. I was promised a spare fob, since for some reason m "sales consultant" I dealt with acted like my best friend until the moment I left the dealership. I was promised a spare fob, since for some reason my car only had one. Months go by and I haven't gotten a new fob. So I email the consultant, zero response from him. I tried calling, nothing again. So I finally emailed the sales manager and he "handled" the situation. Of course I never got my spare fob because they were to lazy to deal with it. They told me that they, a dealership, could not obtain a spare fob. I was told to go to another dealer for one or order one online and they would reimburse me. Why would I do your job for you?!? So no, I'd never recommend this dealership. Avoid them. More

Scott was my salesman. He kept my interest in mind and made the process quick and simple. I highly recommend stopping in and seeing Scott for a good deal. It was hassle free and he got me exactly what I w made the process quick and simple. I highly recommend stopping in and seeing Scott for a good deal. It was hassle free and he got me exactly what I wanted. What a great experience. This is the third vehicle I bought from Ladd Hanford and the reason why I keep dealing with them. More

Once again you have failed miserably took my vehicle to ensure it was safe you'll most likely stranded in Virginia need some serious supervision ensure it was safe you'll most likely stranded in Virginia need some serious supervision More

Outstanding dealership. A long term customer for over 20 years. Although dealership is an hour away I will gladly go out of my way to buy at Ladd Hanford. Great deals and even greater customer service. years. Although dealership is an hour away I will gladly go out of my way to buy at Ladd Hanford. Great deals and even greater customer service. More

I ordered a 2021 Jeep Wrangler Unlimited Rubicon in January and Ian Donlin was my sales agent. He was fantastic and so was the dealership. Easy process, great price on the new Jeep as well as my trade. January and Ian Donlin was my sales agent. He was fantastic and so was the dealership. Easy process, great price on the new Jeep as well as my trade. Couldn’t be happier and will buy there again. Thanks More

The service department took 3 hrs to figure out I needed a capacitor. They charged me the highest hourly rate for that as well. I took it to them bc they are suppose to specialize in Jeeps. If that was no a capacitor. They charged me the highest hourly rate for that as well. I took it to them bc they are suppose to specialize in Jeeps. If that was not bad enough my Jeep came back with grease all over my driver side mat, grease on the side of the jeep outer door. Wires were left hanging down and not put back into the bracket. I asked them to put a fuel gauge in, they left all the metal shavings all over the Jeep floor and on the seat. They told me the gauge worked for a little but then stopped working. Instead of completing the job they just left a none working gauge. I sent the General manager an email about the issues with photos of the damage . After three days I heard nothing, so I sent the email to the Owner, I then received an email from the service Director telling me I would have to wait 5 days before they would clean the damage to my Jeep. He said, he would have his team clean up the grease and put the wires back and would give me 1 hr of free service to get the gauge working. If it took them 3 hrs to figure out a capacitor, I can imagine the time it would take for the fuel gauge. After paying $601.00 for the bad service, damage done to my Jeep, and a none working gauge, I would be foolish to bring the Jeep back to the dealership. I have worked at two other professional Dealerships in the past. I went to Ladd-Hanford bc I thought they would solve the none starting problem faster than others since they are a Jeep dealership. It is a simple 1978 6 cylinder Jeep. I wish I would have read the other reviews before taking my Jeep to Ladd-Hanford in Lebanon. After I told them I would not bring the Jeep back, they just said "Sorry for your troubles" that was it. More

It was the best car buying experience of my life. I’ve been sitting here staring at my phone for 10 minutes and the only thing I can think of is awesome just awesome! been sitting here staring at my phone for 10 minutes and the only thing I can think of is awesome just awesome! More

First, I would like to begin by personally thanking Gary Deibert, who I have known for 30 years. Gary, your commitment to the customer and their experience is unparalleled. In my opinion, there isn't anothe Deibert, who I have known for 30 years. Gary, your commitment to the customer and their experience is unparalleled. In my opinion, there isn't another dealership that cares more about your car buying experience than Ladd Hanford. The Sales Staff is friendly, welcoming, and the environment is pressure-free. Their service department year after year is top notch. Their finance team makes the purchasing process a complete breeze. Thank you so much Ladd Hanford! I look forward to sharing my great experience with my friends and family and am 100% certain that my next purchase which will take place at Ladd Handford again! Sincerely, Mike S. More