Mountaineer Automotive

Miss diagnosis My mother tried to get a inspection sticker on her 2012 mustang and it was rejected due to play in the LF tie rod. I told her I was put a new one on i My mother tried to get a inspection sticker on her 2012 mustang and it was rejected due to play in the LF tie rod. I told her I was put a new one on it. I go to install a new one after pulling the tire off I checked it and couldn't fined play. So I call them and I was told to bring it back and they would show me. So I left work 2 hours early and took it to them. They pull it in the back 20 minutes later they come get me. The car is back on the ground and suposibly the manager looked at it. That great and all but I was there to see it for myself. So my point is if your telling me it's bad and I bring it to you to show me why will you not show me. Just for reference I am a mechanic and I have had 4 years of schooling and 6 plus years experience. I will not expect being lied. More

Warranty work WAS covered I took my Lincoln to Mountaineer Auto to have an oil change and all the fluids flushed and refilled. The next day after the work was done, we took a I took my Lincoln to Mountaineer Auto to have an oil change and all the fluids flushed and refilled. The next day after the work was done, we took a trip out of state for a dr appt. While on the trip the air conditioning would not cool. I took my Lincoln back to the service department and let them check to see if something was done while they were doing the oil change, etc. on the car. Mountaineer told me the problem with the air conditioning was age and use and gave me an estimate of parts and labor. I asked if the work was under warranty and was told no. I made an appt to go back to have air worked on. Prior to bringing the Lincoln to the dealership, I called service rep again at Mountaineer to ask if they were sure the work was not covered by warranty and they said it was not. My husband and I had purchased the premium warranty when we purchased the Lincoln. We couldn’t understand why most of the repairs we’ve had done to the Lincoln were not under warranty. I decided to call the warranty company myself to tell them my concerns about the warranty. I gave them all of my information, and some of the part numbers that would be required for repair of the air conditioner. The warranty company checked the parts and told me it was covered under warranty. I told them Mountaineer maintained their decision that it was not covered by warranty. The warranty company told me to have Mountaineer call the warranty office and they would tell the service department how to enter the information into the computer so it would go through correctly for warranty work. The service tech called me and apologized because after talking to the warranty company and being instructed how to enter the warranty information it was determined the work would be warranty covered. If I had not called the warranty company myself for verification, we would of paid $600 plus for repairs to the air conditioner and would not have known that our payment was not required. Thank God I went behind the dealership and checked myself. Our vehicles running condition is very important to us. I am travelling out of state to be treated for breast cancer and we want to make sure everything works on the Lincoln so we would not have a break down on the interstate. This is not the first time I’ve had issues with Mountaineer and the service work done on my Lincoln. But the previous work has already been negotiated between Lincoln and myself. Also, the service rep was new and I guess did not know exactly how to do the computer entry work for warranty repair. Thank you for allowing me to give this review. More

Great job Me and my family were on a trip to South Carolina broke down on the West Virginia Turnpike had my truck towed to the dealership and they were able to Me and my family were on a trip to South Carolina broke down on the West Virginia Turnpike had my truck towed to the dealership and they were able to work me in right away Unfortunately they couldn't fix the truck that day they had to order the parts but it was fixed the next business day and we were back on the road they did a great job More

Excellent service Got my oil changed in a timely manner. Very knowledgeable staff. Overall great service!! Will definitely be returning for oil changes or any other ser Got my oil changed in a timely manner. Very knowledgeable staff. Overall great service!! Will definitely be returning for oil changes or any other services that are required. More

Took care of my problem quickly and efficiently. I discovered a rattling noise on the right side of my car and it continued to get worse. I took it to the dealership and Roger Cogar drove the car w I discovered a rattling noise on the right side of my car and it continued to get worse. I took it to the dealership and Roger Cogar drove the car with me and he understood what I was experiencing. He then had the problem taken care of by the mechanic and I haven't heard it since. Good job and as always the service was great and they really care. More

Fast service My experience at Mountaineer Ford service dept. went great. The employees are friendly & very helpful. My visits for service are always enjoyable. Fix My experience at Mountaineer Ford service dept. went great. The employees are friendly & very helpful. My visits for service are always enjoyable. Fixed right the first time. More

Quick and to the point Mountaineer Automotive is a beautiful, modern facility with complete customer amenities. My car (Mustang GT) was in for replacement of the defective T Mountaineer Automotive is a beautiful, modern facility with complete customer amenities. My car (Mustang GT) was in for replacement of the defective Takata airbag initiator. The work was completed in a very reasonable time, and the car returned in original condition. No misalignment in any of the components that were removed for the replacement work. Above and beyond, the dealership also washed my car! More

20,000 My truck needed it's 20,000 mileage service done. I dropped it off after hours and it was finished, everything that I requested and washed. It was rea My truck needed it's 20,000 mileage service done. I dropped it off after hours and it was finished, everything that I requested and washed. It was ready at 10:30 the next morning. Excellent service. Highly recommend. Thanks for caring. Customer service is hard to find nowadays let alone great customer service. More

Service I took my Lincoln in for service and they were very friendly, nice waiting area, timely service. They also took me to work although I had to wait it I took my Lincoln in for service and they were very friendly, nice waiting area, timely service. They also took me to work although I had to wait it wasn't for long. More

Great service My experience was quick and easy, my dealer listened to all my needs. I feel like I made a really good deal. Thank you so much . My experience was quick and easy, my dealer listened to all my needs. I feel like I made a really good deal. Thank you so much . More