Mountain View Chrysler Dodge Jeep Ram

I have never written a negative review in my life but I feel like people should definitely be warned about this business. I bought a 2013 Chrysler 200 limited from them right before Christmas that had righ feel like people should definitely be warned about this business. I bought a 2013 Chrysler 200 limited from them right before Christmas that had right at 71,000 miles on it. I was assured that it had new tires and had been thoroughly inspected - the only issue that they had found was that the sensors were broken so the check oil light is always on. The short and sweet of it is that I have spent $1,500 to date to fix all of the issues on this car that had been thoroughly inspected and had new tires, but I will explain it all if you'd like to read on. I bought the car on a Friday and by Saturday, I realized that it sporadically made a clicking noise. I quickly made an appointment with their maintenance shop for that Monday but was told that they would need to keep it for at least a day, maybe 2, so I had to come back a few days later when I was able to get permission to work from home for a few days. When I came back, they told me that it would be $250 to just look at it. I emphasized that I had bought the car less than a week ago and they encouraged me to speak with the sales manager to see if they could waive the fee. The sales manager was very rude and told me that they wouldn't help me because I 'bought a car that's over a decade old.' I reinterated that I was told that it had been inspected and nothing was wrong with it but they refused to work with me so I took the car to another auto shop to get it looked at. Well, my new car, which had supposedly been thoroughly inspected, needed almost $1,000 worth of work done, including replacing the driver's side axle, replacing the break pads, and rotating the tires. We weren't able to address the clicking noise, which was an issue with a part of the door because it cost too much to fix all of the safety hazards. But that wasn't it. This week my tire went flat twice and I carried it to a Discount Tire. Not only did the flat tire have FOUR holes in it, three of which had been previously patched, but both of the back tires had dangerously little tread left. So I ended up spending $500 to repair three tires that were supposedly new. The mechanic was angry on my behalf and left the flat tire in my trunk. He encouraged me to take it to the dealer and ask for a refund, but I already know how this business "helps" it's customers. I definitely feel very disrespected and taken advantage of, especially since I was recovering from a concussion and minor brain bleed when I was trying to find a car as quickly as possible so that I could get back to work. I wouldn't send my worst enemy to this dealership and I will be posting this review to every platform I can More

Very good people to work with. I was highly pleased with the service I got from the entire staff. I was highly pleased with the service I got from the entire staff. More