Mountain States Toyota

Salesperson Jim Gallegos is not only deeply knowledgeable about Toyota, but he really cares about your experience from start to finish. Also Christopher in finance. about Toyota, but he really cares about your experience from start to finish. Also Christopher in finance. More

06/06/2013 Is anyone else out there as unhappy with Mtn 06/06/2013 Is anyone else out there as unhappy with Mtn States Toyota as I am??? I recently purchased a 2013 Tacoma that I absolutely fell in love wit 06/06/2013 Is anyone else out there as unhappy with Mtn States Toyota as I am??? I recently purchased a 2013 Tacoma that I absolutely fell in love with. I have never ever owned a new vehicle in my life and was so excited to get this brand new showroom floor truck. Oh how I love my new truck and was signing all the papers and was talked in to getting the extended warranty with it, which sounded like a great deal. Comes with enviro shield for the exterior, resist all for the interior, plus 6 yrs extended maintenance. WOW....what a deal, until I got the enviroguard and resist all done on my truck, if they even did it. First off, long story short, I have been back and forth to the dealer 4 times because of the screw up that they all admit to, but don't want to fix. They only pass the buck each time I speak to someone about it. The enviroguard that goes on the exterior of the truck, I was told that it would protect the truck from bird poo, scratches, and acid rain......well, every time you touch the truck, even with your finger, it surface scratches. They tell me that's due to it being a black truck...hmmm REALLY???? Next the resist all (like a scotch guard) was sprayed on the interior to resist stains on the seats and floors. Once again, did they really do it?? I pick up the truck that afternoon after 2-3 hrs of them "doing the work" to find my seats were soaking wet and a huge stain on my back seat. I called them up and told them and they had me bring it back to "redo" the work. They kept it all day and even over night for me to drive all the way back down and pick up the truck to find the same stain again, but this time its even worse, plus if even water touches the seats, it stains it really bad. What is up with that?? The third trip in, I speak to the service manager, Jeff, who proceeds to tell me its a pre-owned vehicle, or that it is my fault and "What did I do to the seats?" REALLY??? You are blaming me when its not even a 3 week old truck, brand new, 6 miles on it when I purchased it and no one or nothing has even touched the back seat. Then he proceeds to tell me how to wipe up spills when they happen....What am I....5 years old???? Then he passes the buck stating that I need to file a claim, even though his tech admitted that they screwed up. Hmmm, what now?? Finally the fourth trip down, we speak to a manager by the name of Matt Marr...who looked at the stain, rubbed his chin and kept saying..."hmmm" the whole time. Then again, I was told to file a claim because it is not Toyota's fault. I couldn't take it anymore, so I brought in the "big guns", my fiancé. He contacted the GM, Tim Van Binbergen and left him messages about what is going on and how we want it fixed and how we were treated by his staff. Absolutely uncalled for and very unnecessary to blame us for THEIR mistakes. As of now, we are awaiting to find out what exactly they are going to do about this. We will update as we find out. So far, very very unhappy with the way that I have been treated and how they pass the buck from one person to the next. Hopefully it will get resolved and I can be happy once again with the purchase of my new Tacoma. 06/10/2013 I am changing this star rating back down to a one star because it will not let me do a ZERO or NO STAR rating because that is what they truly deserve. Well we finally got a response from Tim Van Binbergen about my truck. He was very helpful and apologetic for the way his staff treated us in blaming us for the damage THEY did to my seats. He has offered to replace the seats completely and refunded all money for the damage caused. If they complete all that they stated, I will be willing to bump up the stars......all we can do is wait and see.... 06/26/2013 Well we have been treated unfairly, poorly, blamed and now accused of blackmail through this dealership and it has all been a serious headache and stress. I am tired of their front and accusations that I have been accused of. I am giving this dealership a total big fat ZERO because of all they have done. I have had nothing but trouble with them and I will NEVER go through Mountain States Toyota for ANYTHING ever again. I will never recommend them to anyone. Bad news travels faster than good news and right now and always it will be bad news for them. The service department is horrible, and now we can add the General manager to this list as well. He is all nice to your face and tells you that he will help you in all ways, but then he turns and accuses you of blackmail and threatens his lawyer???? Really, are you kidding me?? I simply asked for help fixing my truck that they damaged, ok finally after 4 months, they did that and to what surprise, they damaged the tint on my vehicle. They state they will pay for it, but only $100 towards it....wow when I paid a lot of money to get it all done. I also asked for them to help pay for scotch guarding my truck since I will not get that awful resist all resprayed in my truck and they totally refuse. Here is a copy of the email that they GM sent me and how really two faced they can be... No I will not give you a check for $1500.00. This is outrageous. I will fix the tint and it ends there. It is not fair and frankly it is blackmail to hold me hostage for a five star rating on Yelp. I have helped you. We made a mistake and we fixed it. I am more than disappointed in your request. The dollar amount I will give you to fix the window is $100.00 which is more than generous. I am forwarding this to my attorney as well. Tim Van Binsbergen General Manager timothy.vanbinsbergen@mountainstatestoyota.com 303-210-2457 -cell Not once did I say I was holding them hostage for a five star rating, but simply stating that I would give them a five star rating for the services that they have earned. And quite honestly, they have earned a big ZERO star rating from me and my Fiance who also bought a brand new vehicle from them as well within the same month that I bought mine. Yes, they made mistakes and have fixed them, but every time I take the truck to them, they continue to make mistakes. All I am simply asking is for them to help by getting the truck taken care of, so there will not be any further mistakes and for all the trouble, time and inconvenience that I have been through the last 4 months. If you look up the term Blackmail in the dictionary, this is nothing that I have stated at all or ever. Tim Van Binsbergen is the one that is robbing me and I will be contacting Arbitration regarding this dealership and also contacting the National Automobile Dealership Association, Toyota Dealer Associations, and the Better Business Bureau regarding this issue that I have had. I'm sorry, but they have hurt and treated me totally unfair, poorly, and accused me of way to much and I will and should not stand for this. I know the law and I know my rights and this is UNFAIR to be treated like this. More

Ray helped get exactly the car we wanted for a great price. We would definitely come back to purchase a car from him in the future. price. We would definitely come back to purchase a car from him in the future. More

Bar none, this was the absolute BEST car buying experience - everI My sales representaive Fred Byers was courteous, extremely knowledgeable, and made the ENTIRE process easy. He expalined every d experience - everI My sales representaive Fred Byers was courteous, extremely knowledgeable, and made the ENTIRE process easy. He expalined every detail of the transaction, I felt "coached" - and never pushed. After the sale was complete, he spent a great deal of his time denonstrating and explaining every feature of my new car (he even helped me establish "connectivity" with my cell service to fully utilize and sink up my phone to the car - what a huge time saver for me!!!). All in all - I can't say enough about the service, value and great overall buying experience at Mountain States Toyota. I highly recommend Mr. Byers and the Mountain States dealership - feel free to use my name and contact for referral purposes. A very satisied new Toyota car owner, - Guy Staeagall More

This is the 2nd Toyota Tacoma that I have purchased here. I have been equally satisfied with each experience, and purchased the exact truck that I wanted. Their staff was very helpful and went to bat for me I have been equally satisfied with each experience, and purchased the exact truck that I wanted. Their staff was very helpful and went to bat for me to find the exact truck that I wanted and at the monthly price I could afford. More

WE TRIED OUT MULTIPLE VEHICLES AND TOYOTA WAS THE RIGHT FIT FOR US! THANKS TO RAY AND MATT WE HAD SUCH AN EXCELLENT BUYING EXPERIENCE!! FIT FOR US! THANKS TO RAY AND MATT WE HAD SUCH AN EXCELLENT BUYING EXPERIENCE!! More

Best Toyota dealership (mountain states) and hands down best sales person (Ed Abeyta). Great combo. This is our second Toyota bought from Ed. He's a great guy. best sales person (Ed Abeyta). Great combo. This is our second Toyota bought from Ed. He's a great guy. More

Car was cleaned very well and services made perfect. When I come to the dealership at an appointment, the sales person looking for the car for about 15 minutes and I had to follow him for walk throughout all I come to the dealership at an appointment, the sales person looking for the car for about 15 minutes and I had to follow him for walk throughout all the inventory to find the car back and forth which was little bit strange. The dealership should pay little bit more attention to after sale services is my suggestion. More

The experience was great from the very beginning. I was looking for a used Tacoma pickup truck (of which they had a nice selection with a multitude of packages/options) and to trade in the car I was drivin looking for a used Tacoma pickup truck (of which they had a nice selection with a multitude of packages/options) and to trade in the car I was driving at the time. They had the truck I was looking for and priced better, by a significant margin, than any of the other 4 dealerships I had looked in to. The sales staff was very helpful and spent the better part of a day working on the trade-in value and running numbers for a variety of financial options we were looking at. It was also a stress free and friendly atmosphere to buy a vehicle. Out of the 4 times I have purchased a vehicle in the past several years, this was the best experience I have had. I would absolutely recommend this dealership to a friend. The selection is varied and massive, and the staff I worked with was great. More