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Mountain Home Auto Ranch - Service Center
Mountain Home, ID
14 Reviews
14 Reviews of Mountain Home Auto Ranch - Service Center
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April 18, 2024
Do yourself a favor and NEVER purchase a vehicle from this dealership! They sold me a vehicle at their Meridian location that closed shortly after my purchase. The truck has been nothing but a problem. T this dealership! They sold me a vehicle at their Meridian location that closed shortly after my purchase. The truck has been nothing but a problem. Their communication is horrible and you will constantly get the run around with what is going on. The first time they picked up my vehicle they returned it on E and I barely made it to the gas station. Yet they expect you to return their vehicle full (or they will charge you a $75 refueling fee). They also will charge you a $250 cleaning fee if the loaner car is dirty. Yet they delivered it very dirty including an empty beer can behind the drivers seat. I rely on my truck for work and they have had it so long I've lost income by canceling 2 events. As of today they have had my truck for 49 days and now they are telling me it's going to be another 4 days! Completely unacceptable and unprofessional. More
by jmholland06
Employees Worked With
N/A
June 01, 2023
Recently bought a vehicle from this dealership and was it was the worst experience we have ever had purchasing a vehicle and trying to get it fixed since. To start when we were going to buy the vehicle they was the worst experience we have ever had purchasing a vehicle and trying to get it fixed since. To start when we were going to buy the vehicle they tried to low-ball us on the trade in. The individual goes out to look at the vehicle and comes back and states we can only give you $X due to multiple things. The one that sticks out the most is "mismatched tires". I stated that was false cause we just put brand new rims and tires on the vehicle less then 30 days ago, he states let me go and relook. Comes back and says oh yeah they are all the same. Then he states that they need to completly re-do the touch up paint cause it wasn't the right color even though it was purchased at a dealership for the VIN# for the vehicle. Then the new vehicle we were buying, the automatic side step was not working from the beginning. It would start to extend then go back up and we asked about it. They stated was just the settings when we knew it wasn't (settings would make it not come down at all), I am a mechanic in the military and am familiar with them. So they offered the extended service warranty due to it being able to cover the step that was not working from the time we bought the vehicle. We agreed to the service contract and I thought I might be able to clean and lube the step myself, so I did and it still didn't work. So my wife makes a appointment to have it dropped off to get looked at for the step and they stated they would call and never did. We dropped the vehicle off on a Thursday for a Friday morning appointment. At 5 PM Friday night they still have not called so we went to the dealership and they hadn't even looked at the step at that time. Asked them if they could and they stated they would and would give us a call, never did. Went up Saturday morning and that is when they said the step would not be covered (even though they stated it would when purchasing the vehicle, the ONLY reason we purchased the extended warranty). They said they would try to make it right and give us a call the beginning of the following week. Over a week goes by and they still didn't call so we called and asked to speak to the same individual that was assisting us and we were told he would call back. He never did and the side step still does not work. My wife was got her foot stuck in the step multiple times when it wouldn't go up then did unexpectedly to the point it has almost caused her to injure herself. Long story short from the beginning, getting the quote on the trade in, then buying the new vehicle, and then trying to get it serviced since has been the worst experience we have ever had out of the 15+ vehicles we have ever bought. I have never left reviews for anything else but felt I would not want people to have the same experience we have had. We would never recommend this dealership. More
by shetler25
Employees Worked With
Multiple
July 19, 2022
I was headed to McCall from Utah on a trip last week and had truck problems. I stopped into this dealership as my truck is a Ford and they are a Ford dealership. Lindsay Walcker in the service department wa had truck problems. I stopped into this dealership as my truck is a Ford and they are a Ford dealership. Lindsay Walcker in the service department was AMAZING, helpful and a calming influence at the time. She was able to quasi diagnose the problem, was hospitable and suggestive with solutions and made "vehicle problems" less problematic. The other people on the staff that I interacted with were great as well. Great service staff from my experience! More
by Casey
Employees Worked With
Lindsay Walcker
January 15, 2021
Horrible Customer Service!!! Customer # 254332 Horrible Customer Service!!! Customer # 254332 7/5/2019, 38 miles, I bought / financed a 2018 Ram 2500 6.7 Diesel Mega Cab. We ended up paying $ Horrible Customer Service!!! Customer # 254332 7/5/2019, 38 miles, I bought / financed a 2018 Ram 2500 6.7 Diesel Mega Cab. We ended up paying $66,665 out the door. Right away we noticed the sunroof was leaking water when we ran it through the car wash. 08/12/2020, 17,631 miles, I Drove my vehicle in for a warranty repair at dealer for sunroof, Auto Ranch made repair. I drove it through the car wash, the sunroof was still leaking. 11/11/2020, 21,662 miles, I Drove my vehicle in for a warranty repair at dealer, Auto Ranch again for sunroof leak & check engine light on. Dealer made repair. Again I drove it through the car wash directly after repair. The sunroof was still leaking & check engine light came back on within a couple miles. 12/10/2020, 22,719 miles, I drove my vehicle back to the Auto Ranch dealer again for sunroof leak & check engine light on & new Problem with U-Connect software freezing up and shutting down. Mountain Home Auto Ranch only addressed the check engine light issue. Service Adviser Daniel Hawkley called me and advised me they found the problem with the check engine light, it was the DEF pump that was defective. The pump was covered under warranty, but the Auto Ranch did not have the part in stock and further advised they have checked all options and no one in the country has one. A new part wasn’t going to even be manufactured until 4/2021, I should not drive the vehicle because it will breakdown. I told Daniel I couldn’t just park my truck for four months and asked if they could take a new pump from one of the trucks on their lot. He said NO, I found a new factory Chrysler pump online and asked him if they could get that pump and install it in my truck. He checked called me back and said NO. I picked up my truck and Service Adviser Daniel Hawkley handed me an 800 phone number to Chrysler Customer Service in India and said Good Luck… 12/10/2020, I called the Chrysler Customer Service in India and spoke with a female who was intelligible. I eventually got out of her that she was going to pass my complaint to a “Customer Care Specialist” and that person would get in touch within one business day. I waited three business and called back explaining I haven’t been contacted by anyone yet. A male (name unknown) advised me that the female I initially spoke with did not process the complaint property and I need to go through the process again with him. I explained the situation once again. He advised someone would get a hold of me within the next 24 hours. 12/15/2020, I received a call from James, a “Fiat Chrysler Automobiles Customer Care Specialist” He advised me he was assigned my case, and he will be trying to get me a rental car, but said they only reimburse up to $35 a day. Case # 77928326 12/16/2020, I haven’t heard from anyone yet so I called James at the end of the day. He said he had called and explained the situation and asked Brad Caldera “General Sales Manage” at Mountain Home Auto Ranch if he would authorize a rental car. Brad Caldera denied a rental or loaner vehicle. At this point whatever they come up with is too little – too late. I have had it with the entire situation. I’m Sick & Tried of crappy UNSATISFACTORY Customer Service and over promise/ under deliver tactics from Dealer Service Advisers, Chrysler Customer Service in India, Fiat Chrysler Automobiles Customer Care Specialists, General Manager and most of all a Crappy unreliable Chrysler / Ram product! As of yesterday I have entered into negotiations with another dealership for a new truck and I’ll be trading my lame Ram in. After it’s all done I’ll have lost $5,000 to $6,000 on this trade-in. It makes me so mad I can’t see straight. I bought a brand new $66,000 Truck and got such Crappy customer service after the sale! If you can even call this customer service! You can bet I will NEVER spend my money on a Chrysler product again!! And I’ll do my best to deter others from doing business with you people as well. You people should be ashamed of your selves! ” Thank you for contacting RAM Customer Care. Our goal is to provide you with an outstanding customer experience.” YEAH RIGHT…. Don’t ever contact me again! More
by DiGuido
Employees Worked With
Brad Caldera “General Sales Manage”
September 25, 2020
Besides our 6 1/2 wait time in the lobby, their service and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even trac and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even tracked it all over our entrance step as well. Would have been nice if they'd laid down a runner before going back and forth inside. Now we have to take it in to get it professionally cleaned. Overall though, I'd wouldn't write them off my list. More
by usvette
Employees Worked With
Tina Nelson
March 13, 2019
So far so good First time using this dealer (previously lived out of area, Jeep product used the dealership purchased from). No issues with the Quik Lane service, I First time using this dealer (previously lived out of area, Jeep product used the dealership purchased from). No issues with the Quik Lane service, I will go again. More
by Jeep 14K miles
Employees Worked With
Not sure
February 26, 2019
Very Satisfied Customer I had my eye on the 2018 Jeep Renegade for a long time now and finally went to Mountain Home Auto Ranch. I was nervous walking in as a first time buye I had my eye on the 2018 Jeep Renegade for a long time now and finally went to Mountain Home Auto Ranch. I was nervous walking in as a first time buyer but Michael King welcomed me with a big smile that really eased my nervousness. Michael was very accommodating. He is very knowledgeable about the car and patiently explained and introduce me to the car that I wanted. The negotiation processed was straight forward and I believe I good deal on financing my car. Thanks to Michael, I had a great experience in buying my first car. I want to thank Brad Caldera also for being kind. He patiently and very kindly explained to me all my contract and warranty papers. Sorting through all the paperworks that I had was a breeze so I thank Brad for that. Overall, great experience and would recommend this dealership to anyone. More
by VanessaA.
Employees Worked With
Michael King, Brad Caldera
December 06, 2018
Great service and advises They helped me get the right ride for what I need and were in touch with me all the time to make sure I'm doing good with my jeep. They helped me get the right ride for what I need and were in touch with me all the time to make sure I'm doing good with my jeep. More
by Navid Z
Employees Worked With
Benny coffin
November 29, 2018
Great place Very friendly and extremely helpful and listens to what you are talking about. I would recommend this to all my friends and family. Thank you so mu Very friendly and extremely helpful and listens to what you are talking about. I would recommend this to all my friends and family. Thank you so much. More
by Dennis
Employees Worked With
Don't remember
November 01, 2018
Amazing customer service with Jeff! Jeff found exactly what I was looking for in a new vehicle and picked it up himself for my viewing. This is without purchase down. Amazing customer se Jeff found exactly what I was looking for in a new vehicle and picked it up himself for my viewing. This is without purchase down. Amazing customer service!!! More
by Kellyjean
Employees Worked With
Jeff E.
