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Motors Northwest

Tacoma, WA

4.9
456 Reviews
Where the value exceeds the price! Since 2004
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7007 S Tacoma Way

Tacoma, WA

98409

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Showing 456 reviews

August 24, 2022

We were sold a vehicle, that got an engine code before we could get it home. Motors Northwest has only replied we did not purchase a warranty. This would be acceptable answer if the vehicle had driven more t More

by tmmonty17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JD Beierle, Keith Jackson
Aug 24, 2022 -

Motors Northwest responded

Thank you for your feedback. If I recall correctly we did take another look at your vehicle to help diagnose the issue from the code and offered assistance to help you find a solution. I am sorry you are not fully satisfied with our recommendation. I can assure you that your vehicle had been recently serviced and was fully safety inspected prior to its offering for sale. I again apologize you are not fully satisfied with your purchase decisions.

Aug 24, 2022 -

tmmonty17 responded

Correct you did take another look at the vehicle. It is obvious the code was only cleared because once again we could not get the vehicle home before the engine code came back. Your apology is just a word not an action to correct the situation. This further confirms for us Motors NW was fully aware of the issue and made not effort to disclose or correct it.

August 24, 2022

My dad and I went just to look . I ended up buying ! No hassles no pressure . They had a car I liked and were willing to work with me on the price . Overall fun experience Jordan was More

by Michelelw44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson
Apr 13, 2023 -

Motors Northwest responded

Congratulations again Michele! So happy for you! &, thank you for the great no-hassle no-pressure review. Please remember to keep us in mind anytime that you need anything at all auto-related, we will be here for you to assist.

August 22, 2022

Jordan did a great job. They made it easy for me and I love the purchase More

by Curban
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson
Apr 13, 2023 -

Motors Northwest responded

Congratulations again! Nice truck, happy for you! Thank you for the great review and the great job Jordan Kemp mention. Stay in touch anytime that you need anything at all, we are here to assist.

August 21, 2022

Sold me a truck that needed engine work within 2 weeks of purchase. The belts were worn and the squeaking was loud, even though they told me everything was reviewed and replaced to get it ready to sell. I wa More

by Unhappy Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Townsend
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson, Jerry Hipolito
Aug 24, 2022 -

Motors Northwest responded

I am sorry that you were not happy with your treatment and levels of service during your purchase with us. I am sorry you had to wait longer than you or us would have liked to purchase your vehicle, we sometimes get very busy and operate on a first come first serve basis and go as quickly as we can. I hope you can accept my sincere apology and understand that we always do our best to care for every customer and every opportunity. I can also assure you that your truck was serviced and inspected to ensure safety before it was offered for sale. If there is anything further we can do to help your experience improve please contact the store and let us know.

August 19, 2022

Tony and the team were amazing and easy to work with. Tony went out of his way to make sure we were comfortable in every aspect and stayed late to make sure we walked out with our new truck. Thanks Tony More

by Wjmedling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

"Oh-what-a-feelin'-Toyota!" Congrats again!

August 15, 2022

I went to northwest motors because I drove by 15 minutes before they closed and saw I truck I wanted. I called and spoke to duane (spellcheck) and he said to just go on by even though they were getting read More

by Adam gonzales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Stamper
Apr 13, 2023 -

Motors Northwest responded

Ram-Tough-Adam! Congrats again! Happy for you! Thank you for your candid review! Please keep us in mind anytime that you need anything at all truck-related, we will be happy to help!

August 14, 2022

Great experience. Tony was helpful and friendly, both when I called and when I came in. More

by JOSH.MONTGOMERY5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Congratulations again Josh! Happy for you. Thank you for the friendly review. Stay in touch with us. Anytime that you need anything at all auto-related, we are here to assist sir!

August 14, 2022

Awesome dealership. They stayed late to help me purchase my car and never made me feel pressured. King was very professional and friendly. 10/10 would recommend. More

by Julieeh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Beierle, King Able
Apr 13, 2023 -

Motors Northwest responded

Yippeeeeeee-Julieeeeeee! So happy for you! Congrats again on your gorgeous new Alfa! Thank you for your wonderful review! Please keep us in mind, anytime that you need anything at all ... we are here to help!

August 12, 2022

Very friendly, Took the time to answer all my questions and inventory, and they even contacted me after to let me know they got me a better rate, i would definitely come back More

by Josemagicmanmartinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

RAM-TOUGH-JOSE! Congrats-again! Thank you for your wonderful review. Please stay in touch. Any time that you need anything at all, please feel free to let us know. We are here to help.

August 11, 2022

Very good customer service. I had a great buying experience with Alameda. They were able to get me a good deal on my trade in and low price for my new vehicle. Very personable a More

by Wsampson10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Jackson, Alameda Ta'amu
Apr 13, 2023 -

Motors Northwest responded

Yippeeeeee & congrats again! Happy for you and your new car! Anytime, anything at all, let us know. We are here, flattered to assist.

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