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Motors Northwest

Tacoma, WA

4.9
456 Reviews
Where the value exceeds the price! Since 2004
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7007 S Tacoma Way

Tacoma, WA

98409

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Showing 456 reviews

November 11, 2022

Tony and motors north west were great help selecting a new car and really acomodating 5/5 stars More

by o0josegonzalez0o
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Black, Jerry Hipolito, Duane Stamper, Alameda Ta'amu, Brandon Yakaboski
Apr 13, 2023 -

Motors Northwest responded

Congratulations Jose! We are glad we exceeded your expectations! Please keep us in mind for any automotive needs moving forward.

November 08, 2022

We had a wonderful experience, Meda was down to earth and very helpful. The truck was as advertised, we love it! More

by Kyliiengle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alameda Ta'amu
Apr 13, 2023 -

Motors Northwest responded

Congratulations again! We appreciate your kind words and your business. Please keep us in mind for your automotive needs moving forward.

November 07, 2022

Great guys! They worked with my budget and helped me get a car that I needed! Highly recommend making business with them! More

by Alexcabreraa22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alameda Ta'amu
Apr 13, 2023 -

Motors Northwest responded

Thank you Alex! We appreciate your kind words and your business. Please keep us in mind for your automotive needs moving forward.

November 03, 2022

Very easy to work with thanks again Rocky I’ll be back for sure. And I’ll make sure to recommend my family and friends. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Dan you da man! We appreciate your business and your kind words about your experience. We are glad we exceeded your expectations. Please let us know if we can offer any assistance to you in the future for your automotive needs.

November 03, 2022

I highly recommend Rocky! I was a desperate need for a bigger car for my kids and I. He was able to work his magic and get me in my dream car. He will go above and beyond to h More

by Kwhitson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson
Apr 13, 2023 -

Motors Northwest responded

Congratulations! We appreciate your kind words and your business. Please keep us in mind for anything automotive related in the future.

November 03, 2022

That keep it smooth and efficient, friendly, are up front with you, honest, go visit Motors Nortwest..I have bought 2 vehicles now from them and will go back More

by antrilliallynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Congratulations again and again Antrillia! Thank you for your continued confidence, your repeat business, your great review and your wonderful five stars for our very own Rocky Hartwell.

November 01, 2022

Had a great experience shopping here at motors northwest! Rocky and Jordan made us feel right at home and worked their magic to get us the car we wanted with the payment plan that worked for us! Would recomm More

by Lizzie Ulrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Congrats again Lizzie! Happy for you! Thank you for your review, recommendation and kind words regarding Rocky Hartwell and Jordan Kemp. Stay in touch, anytime that you need anything at all auto related, we will be happy to help.

October 30, 2022

Got a reasonable price on a 2011 Dodge Durango, but once I got it on the road, I had found out quickly why. I barely got it out of town before every engine warning light had come on and brake light sensor h More

by barker2363
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Kemp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Thank you for your candid review Mr. Barker. We apologize. We try and do our best job, inspecting, servicing and reconditioning every vehicle that we offer. Additionally, we hold ourselves to the highest of customer service standards. Obviously, we fell short on this for you. We are genuinely sorry for this experience up to now. Please reach out to any member of our management staff, no strings attached, we will do our best to listen and rectify the situation. We look forward to hearing from you, satisfying your request and learning how to improve.

Apr 18, 2023 -

barker2363 responded

I already contacted the staff back in October, not sure what you could offer 6 months later that you weren't willing to fix when I first contacted the office. Since the review I have had to replace the following items: - Thermostat - which is why all the lights came on during my drive home, almost as the codes were cleared but the problem wasn't fixed - Brake light switch - Rear tailgate struts - Multiple lights - Back up camera- which didn't fix the back up camera or blind spot problem - Had to get it towed after it wouldn't start to get the TIPM replaced - Currently have an appointment next week to get the HVAC system repaired since the vehicles heating/cooling doesn't work - A future problem I'm sure I will have to fix soon is a possible transmission issue when shifting into a higher gear (around 65 mph) with slight vibration - Lastly, not a repair, but after a few weeks I noticed the rims were not black but a plastic dipped chrome, and are now peeling off some of the wheels Again, at this point I don't expect anything to come from it, just a learning experience for my next vehicle purchase. If there is anything that can be done, that would be great but I'm past the point of "working to make things right". Thank you for the response

October 29, 2022

This was the best experience very quick and polite service Tony was great to work with you guys are awesome. More

by rickcantrell63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Congrats again on your Trail-Rated Jeep Rick! Happy for you sir! Keep us in mind, anytime that you need anything at all, we will be here for you, happy to assist.

October 24, 2022

While shopping around Tacoma for a useful car we came across this lot! We found a great car for a cost within budget. Jarred, JT and Rocky. Thanks guys for being awesome to work with! I hope to send peop More

by Clarkhousehold2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiney and JT, JD Beierle, Keith Jackson
Apr 13, 2023 -

Motors Northwest responded

Congrats again Clarks! Happy for you! Anytime, anything at all auto-related, let us know, we will be here to assist!

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