Motorpoint Roswell

I have had very disappointing experience with Motorpoint dealership, and I would strongly advice anyone considering doing business with them to look elsewhere. These guys have no integrity and are only inte dealership, and I would strongly advice anyone considering doing business with them to look elsewhere. These guys have no integrity and are only interested in generating profit at all costs. I have contacted the dealership and spoke with a salesperson named Faizal. He seemed nice and accommodating but appeared to ether know nothing about the cars he was selling or purposefully deceiving the buyers. He incorrectly told me the type of battery and the hardware computer present in the car I was interested in purchasing and half an hour after I submitted the deposit, informed me that the information he previously gave me was incorrect. He texted me "yes, I can confirm that the car has hardware 3" What do you mean "yes"?? you previous said it had HW 4. He admitted the mistake but insisted that the deposit was not refundable because the car was taken off the market. Another lie - the car remained online for another 2 weeks. I eventually contacted the general manager by the name of Alyque who promised me to return the deposit. Fast forward 2 months and multiple texts and emails - tons of excuses and no refund. I finally disputed the transaction with the credit card and received a refund. If they are willing to be so dishonest with a small matter of $1030, imagine their response if you actually purchase a car and more money is on the line. Stay away! More

Had the worst experience purchasing cars at this dealership. During my purchase of a 2025 Model 3 at the dealership in April, I asked the salesperson multiple times about the sales tax since my trad dealership. During my purchase of a 2025 Model 3 at the dealership in April, I asked the salesperson multiple times about the sales tax since my trade-in was worth more than my purchase. I was told I still had to pay tax for the Tesla. It was listed for 39.9k, and I paid 42.5k (2.5k tax). After checking with multiple tax professionals, I realized I got scam. No tax should be paid. It's been about 4 weeks since I addressed this problem with the dealer. The manager just keeps saying he's waiting for responses from his upper manager. I understand it's my fault for not knowing the tax law well enough before purchasing this car, but the unprofessionalism of this dealership also sickens me. I hate to use the word "scam" but it sure does feel like one. More

We recently purchased a 2019 Tesla Model S All-Wheel Drive from Norris and his incredible team. The price and condition of the vehicle were unbeatable, and Norris’s team went above and beyond to answer Drive from Norris and his incredible team. The price and condition of the vehicle were unbeatable, and Norris’s team went above and beyond to answer all of our questions with patience and expertise. I highly recommend this dealership to anyone looking for an electric vehicle! More

Just bought a Tesla Model Y. Process was easy and Alyque was very helpful. They have a great selection of used cars. Would have given 5 stars except pricing details were not stra Process was easy and Alyque was very helpful. They have a great selection of used cars. Would have given 5 stars except pricing details were not straightforward at first. All is good in the end! More

I started working with Motorpoint Roswell a week ago (March 20th) to buy a vehicle online and have it shipped. After three days of being ignored, they finally initiated my contract. They sent me the pap (March 20th) to buy a vehicle online and have it shipped. After three days of being ignored, they finally initiated my contract. They sent me the paperwork to review and sign, but they disregarded my requests to stick to a budget. I asked to purchase the vehicle as-is, without additional products, yet they tacked on over $3,000 in anti-theft and protection packages—plus a $50 charging fee for an electric vehicle. Since when do you pay a fuel fee at a dealership? Apparently, you do at Motorpoint Roswell. I emailed them with questions about the contract, but two days later, I’ve received no response. The online list price didn’t match the contract price, and to make matters worse, they sent me a PDF of the paperwork with one price and a link to digitally sign a contract with a different price. It’s baffling to even think about doing business with them. In short, over eight days, I’ve been repeatedly ignored, dealt with inconsistent paperwork, faced hidden fees, false advertising of the list price, and even an incorrect sales tax amount. More

This dealership is amazing. The process went smooth and their prices are very fair. Rossy was extremely kind and helpful. I’m grateful I chose this dealership! The process went smooth and their prices are very fair. Rossy was extremely kind and helpful. I’m grateful I chose this dealership! More

I am dissatisfied with the service provided by Roswell Motorpoint. They deceived my brother about a car and pressured him into sending a $1,000 deposit. The situation escalated to the point where legal ac Motorpoint. They deceived my brother about a car and pressured him into sending a $1,000 deposit. The situation escalated to the point where legal action was necessary. Despite multiple attempts, they have yet to resolve the issue or provide a refund. I advise against doing business with this company as they are untrustworthy and engage in deceptive practices. More

Amazing experience. Super fast and efficient. Came out with a really good deal on the car I wanted! :) Super fast and efficient. Came out with a really good deal on the car I wanted! :) More

Excellent Service …very professional staff . Easy to work with, very knowledgeable just love them. Lets support this dealership. Easy to work with, very knowledgeable just love them. Lets support this dealership. More

I basically bought a car from Matilda’s dad. It’s horrible, many things were wrong with the car. They assured me the transmission and everything was new but lied. I have only had the car for a m It’s horrible, many things were wrong with the car. They assured me the transmission and everything was new but lied. I have only had the car for a month and can’t drive it already. I need a new transmission. I expressed the issues with the seller & he said he couldn’t do anything about it. I implied a trade in. Never heard from him again. Customer service even called me and I gave them my information to give the owner. No one called or contacted me. Do yourself a favor and go to a popular dealership. Or better established. I was iffy about the dealership as a whole when I arrived and now I know why. Use your money & finance somewhere else. Thank me later. More