MotorWorld Toyota

A *new* forever customer of Toyota! I never normally write reviews, but when I have an excellent experience or a blatantly negative one I do. After not so desirable encounters at other d I never normally write reviews, but when I have an excellent experience or a blatantly negative one I do. After not so desirable encounters at other dealerships, I decided to stick with Motorworld to pursue a new vehicle. I was always a Honda fan but after looking at numerous SUVs The RAV 4 caught my eye. So I decided to go check one out. I was initially talking to Sean who directed me to Tony Kampas. Immediately Tony was very welcoming and kind. (I’m typically a shy person) but Tony is especially easy to talk to and down to earth. Every single question I had, no matter how far fetched, he had a knowledgeable answer to. He knew the entire car in and out and knew how to highlight the perks of the car based on exactly what I was looking for. I walked in to the dealership not expecting or needing a new car, and had done a lot of research and comparisons of other vehicles, so I didn’t have my heart set on a certain car. The fantastic customer service was the selling point, for sure. I WANTED to buy the car from Toyota because of how positive my experience was. Jay was also very personable, respectful but also very knowledgeable about what he does as well. And certainly cuts to the chase, which is very respectable. Motorworld, I’m not exactly sure if I would’ve walked out of there with a new car, but certainly did so because of your wonderful employees. Please take a moment to appreciate the great assets you have in these men and recognize how great of a job they do. They are all clearly passionate about what they do! I will forever be a Toyota customer from now on! More

New Tacoma Excellent customer service. This is my fourth Toyota purchase from Motorworld.They stayed late to complete my purchase. The vehicle was ready for my t Excellent customer service. This is my fourth Toyota purchase from Motorworld.They stayed late to complete my purchase. The vehicle was ready for my test drive and cleaned before I left. More

Sales Great. Follow up after sale, not so great. My wife and I learned of Motorworld Toyota online after a month of searching for a truck online and in person at various dealerships. Motorworld Toyot My wife and I learned of Motorworld Toyota online after a month of searching for a truck online and in person at various dealerships. Motorworld Toyota, had a good selection of new 2018 Tacoma Trucks that were not sold yet. Toyota had some good incentives to consider leasing and so I made the 1.5 hr trip over to check them out in person with my son. I spoke with Sean Von Poppe through the internet inquiry and he called me almost immediately after my inquiry to set up an appointment to come up that day. I was handed over to Todd Eagleton who was a phenomenal salesman. Very polite, very thorough, listened to my needs, concerns; probably the most thorough and straightforward sales professional I have met in a very long time. Both Sean and Todd were great with my son. We had arranged a tentative deal that Wednesday and Todd said they would get the vehicle back to get detailed for us to take home on Friday. My wife had to come look at it Friday since the following day was Thanksgiving, we didn't get there until first thing Black Friday. In any event, we got there Black Friday first thing. We noticed the truck was inside the showroom but not washed. Good said they didn't have time Wednesday night before closing to do it. Ok I understand. Thanksgiving was the next day and people wanted to get home. I get it. However, we also noticed there was a scratch on the truck that wasn't there Wednesday when I was up. Ordinarily I wouldn't throw a huge fit because of the size of it, but it's a brand new truck. Todd was again great. He apologized and said he would have it taken care of. He spoke to Jay and Jay assured me they would get it taken care of. Todd ran through all the features with my wife on the truck and answered questions again. Jay came out and gave us a straightforward deal. We felt like he was honest with us and we hope that was the case. While we were processing paperwork, Todd had the truck looked at in the service area about the scratch and said they would put touch up paint on it for now and it would have to come back to get airbrushed at a later date. We were in and out on Friday probably within a little over 2 hours. All together the sales end went pretty well. However, what happened after the sale has not been a good experience. We noticed Saturday night when we drove the truck in the dark for the first time that the low beam headlights were awful. So we contacted Todd. He said he'd look into it and I even sent him information I had just found that night online that shows it was a known issue. I told him that it makes it very difficult and unsafe to drive at night. Todd followed up with me Monday and spoke to Jay. They both advised me to contact Toyota directly. Which I did. Toyota told me to get it inspected, so I got put in touch with Jonathan in service. I told him we live 1.5 hrs away and would like to coordinate the service closer to dark to make sure the issue was resolved. Jonathan said they don't schedule after 4:30p. So I ended up taking it to Aubrey Alexander Toyota which is close to me. I then had to deal with Toyota customer service again and got sent to a case manager named Joan Collins. The case manager was nice but stated that she wasn't getting answers from people above her and hoped to have an answer to me by that Thursday. Thursday I received a phone call from Mike the Service Manager because I had contacted the dealership to express my frustrations over the vehicle. Mike said he understood and would get back in touch with me Friday once he talked to Joan. I heard from Joan on Friday and she said at this point, Toyota doesn't have a fix because it sounds like it's a design flaw and "those changes don't happen fast." Mike didn't call me right away on Friday so I called him. He told me that he'd still like to come up with a fix of different bulbs to try to make me happy but asked if he could call me back in 30 minutes to research it and set up a time for me to come up. Mike never called me back. So here we are with a brand new truck with a light issue that no one wants to seem to try to take care of in way possible. We have a scratch that still needs to be airbrushed, and I was never compensated for the week of having to chase people down on the phone, going to get the truck inspected, and my time lost for that week. Because of all of the service or lack there of after the sale, I've already begun to question my trust in Toyota's brand and whether or not I would refer anyone here. Again the sales team was phenomenal. I have nothing bad to say about them. But sales are only part of the complete package of earning and building brand loyalty. If your commitment to the customer stops the moment they finalize their paperwork, that's a problem. Everyone I interfaced with in person from Todd, Jay, and other Sales team members, they were very friendly. Mike even seemed friendly at first. But not following up and following through for your customer, that's a problem. If you're just looking for a great deal, come here and ask for Todd Eagleton and I believe Jay will treat you right. If you're looking for service/support to resolve an issue after the sale, you might find yourself very frustrated. At this point, my issue still isn't resolved and the response I've gotten from Toyota and Motorworld is to basically live with it. More

No Games Tony was very professional and easy to work with. He was able to find me the vehicle I wanted at an affordable price without any games. I will refer h Tony was very professional and easy to work with. He was able to find me the vehicle I wanted at an affordable price without any games. I will refer him to everyone looking to purchase a new or used vehicle. More

New Tundra This is my7th Toyota and I almost gave up on Toyota because of the treatment I received from Koch 33 Toyota in Easton PA in the past, but I decided to This is my7th Toyota and I almost gave up on Toyota because of the treatment I received from Koch 33 Toyota in Easton PA in the past, but I decided to just give it one more chance and the moment I met Scott, Greg and the gentleman that leant me his reading glasses I was happy with my decision they made the deal so easy and we’re so respectful I will definitely be a return customer I can’t wait to trade in my Malibu for a new Camry or Avalon thanks again Fellas More

New car purchase Overall a good experience. Jay is tough but doing his job. Had my mind set on a price & in the end got the deal I wanted Overall a good experience. Jay is tough but doing his job. Had my mind set on a price & in the end got the deal I wanted More

Another fantastic leasing experience at Motorworld Toyota!! I have come to Motorworld Toyota whenever I need a new lease or just to browse the new Toyota models. The showroom is always clean and the staff is al I have come to Motorworld Toyota whenever I need a new lease or just to browse the new Toyota models. The showroom is always clean and the staff is always inviting. The customer-focused and friendly service by the employees in Wilkes-Barre have created outstanding experiences for me each and every time. The car I leased was clean, polished, and looked absolutely great. The team went above and beyond to make sure that all of my needs were met, and I will surely be back to lease again. Thank you again, Greg and Jay! More

Great experience at Motorworld! I just purchased a Rav4 2018 with the help of salesman Nick and sales manager Jay. Both were very friendly, informative, and easy to work with. They w I just purchased a Rav4 2018 with the help of salesman Nick and sales manager Jay. Both were very friendly, informative, and easy to work with. They worked with me and made sure this vehicle met all my needs. Thanks to both of you for a great shopping experience! More

Thank you! Shout out to Todd and Jay for their patience in dealing with us. Highly recommend Todd Eagleton. Friendly, understanding, knowledgeable and, best of Shout out to Todd and Jay for their patience in dealing with us. Highly recommend Todd Eagleton. Friendly, understanding, knowledgeable and, best of all, no pressure to make any decisions. More