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MotorWorld Toyota

Wilkes-Barre, PA

4.6
1,080 Reviews
Offering Pennsylvania drivers an extensive selection of new Toyota models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 Motorworld Dr

Wilkes-Barre, PA

18702

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Showing 1,080 reviews

November 18, 2019

Robert was professional and welcoming. He was very honest and transparent. Robert and Jay made the whole experience very positive! I strongly recommend working with them! More

by LR
Recommend Dealer
Yes
Employees Worked With
Jay Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Slovik
Nov 21, 2019 -

MotorWorld Toyota responded

Lr, thank you so much for your kind review; we are happy to pass along your comments to Robert and Jay here at MotorWorld Toyota! Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2019

I just went to Motor World Toyota to see what the RAV 4 was going for. Then we meet our salesman Rob, very personable, I asked a lot of questions, he was able to answer them all with a lot of patience. Any More

by Sam
Recommend Dealer
Yes
Employees Worked With
Rob
Nov 18, 2019 -

MotorWorld Toyota responded

Sam, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2019

Dishonest, misleading, mischaracterizing, disrespectful Had I known the unprofessional and down-right disrespectful treatment I would experience at this “dealership”, I would never have gone. MotorWorld Toy More

by MisleadFirstTimeBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Margie McQuillin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

MotorWorld Toyota responded

We take every review seriously and thank you for taking the time to meet with our Customer Relations Manager, Shelley Puzzetti. We look forward to working with you to make sure you get a vehicle that fits your needs. For further questions and assistance, please contact Shelley directly at Spuzzetti@MotorWorldGroup.com or 570.820.6962. Thank you.

November 14, 2019

I have been continually dismayed with not only the sickening treatment I received through a very dishonest sale, but the fact that nobody I have reached out to from MotorWorld has done as much as give More

by Anonymous
Recommend Dealer
No
Employees Worked With
Margie McQuillin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

MotorWorld Toyota responded

We take every review seriously. Thank you for talking to our Customer Relations Manager, Shelley Puzzetti, numerous times and meeting with her in person to resolve your concerns. Per our records you were shown and signed the Used Vehicle Customer Acknowledgement Form and the CarFax which outline any damage to the vehicle. While you waited, our team was working hard with multiple financial partners, who require different sets of paperwork, to secure the best rates possible for your purchase. At the time of delivery you were given paperwork that indicated a key was due to you and told to take the paperwork to service to attain your key. During your meeting with Shelley you were shown a 2020 Yaris with a similar payment that is 3 years newer than the vehicle you are currently driving. If you would like to revisit any specific issue please contact Shelley at 570.820.6962 or spuzzetti@motorworldgroup.com. Thank you.

November 13, 2019

Thank you for all your awesome and professional assistance while we were there. Thank you for doing everything possible to make sure we went happy with our truck. More

by Justnoah54
Recommend Dealer
Yes
Employees Worked With
Nicklaus Genuardi, Tyler Karalunas
Nov 14, 2019 -

MotorWorld Toyota responded

Justnoah54, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 11, 2019

Excellent Customer Service. Tony is awesome. He made everything, so easy, so quick and so much fun. He's truly the Best. Thank you MotorWorld Toyota and Tony More

by lhyna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Kampas
Nov 13, 2019 -

MotorWorld Toyota responded

Lhyna, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2019

Great bunch of people. Robert Slovik was so honest, erhical and caring that he is the reason Lee stayed and then purchased our car. We will definitely be back! More

by Acumaya
Recommend Dealer
Yes
Employees Worked With
Tyler Karalunas, Robert Slovik
Nov 11, 2019 -

MotorWorld Toyota responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

November 06, 2019

Excellent Customer Service !!! Evan is very friendly and patient. He went extra mile to help us find the right car and even help us to get the accessories we want. He will explain y More

by minnoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Von Poppe, Todd Eagleton, Tyler Karalunas, Evan Barber
Nov 06, 2019 -

MotorWorld Toyota responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

November 01, 2019

Margie was a huge help to us finding our new car. She knew everything about our older model and the newer one that we wanted which made a. Dry easy transition. She even got us a deal on the price too! More

by Omar
Recommend Dealer
Yes
Employees Worked With
Nov 04, 2019 -

MotorWorld Toyota responded

Omar, thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Toyota!

October 30, 2019

absolutely awesome!!!! made my dream car possible! I am very pleased with everything they have done for me so far and can’t wait for more!!! More

by Gabby
Recommend Dealer
Yes
Employees Worked With
Jay Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Slovik
Oct 31, 2019 -

MotorWorld Toyota responded

Gabby, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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