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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

5.0
35 Reviews

35 Reviews of MotorWorld Lexus - Service Center

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April 20, 2021

I had my 2013 ES 350 Serviced on 4/20/2021. Marisa Kovaly was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service. More

by william krupski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Apr 21, 2021 -

MotorWorld Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Apr 21, 2021 -

william krupski responded

Just to let you know your Lexus Service is outstanding. See you for my next service. A very satisfied customer. Bill Krupski.

February 21, 2021

Joel is fantastic. Great service and always professional and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

MotorWorld Lexus responded

Hi Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 28, 2020

Dave was very professional an informative. Have yet to have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed . More

by nocontract06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

MotorWorld Lexus responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, MotorWorld Lexus

October 24, 2020

Dave was very helpful in the service of our Lexus went over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are goi More

by janinechristian.era
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

MotorWorld Lexus responded

Janine, thank you for your kind review; we are happy to pass along your comments to Dave and the team here at MotorWorld Lexus! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2020

questions regarding used Lexus RX350 never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future. More

by neisenl66
Customer Service
Recommend Dealer
No
Employees Worked With
never got a response to my email
Aug 10, 2020 -

MotorWorld Lexus responded

Thank you for your feedback about MotorWorld Lexus. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “neisenl66”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

July 03, 2020

What a red carpet treatment. Mark and the service team are the definition of customer service. They excel with over delivering. Just ask them and you will receive. More

by Glhatcon@aol.com
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paisley
Jul 05, 2020 -

MotorWorld Lexus responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2020

Had a problem with VSC, Trac off and check engine lights coming on. The Rep in the service department was efficient, friendly and caring. She explained everything is simple terms I could understand, what More

by tkfan.babs
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Jul 01, 2020 -

MotorWorld Lexus responded

Thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Lexus! We hope to see you soon!

March 04, 2020

We were in for a 25000 mile oil change. It was done within an hour. We had questions regarding the features of our RX 350 & Derek quickly gave us a quick tutorial. Thank you. More

by Carol_harding
Recommend Dealer
Yes
Employees Worked With
Derek Nowak -Tech Spec, Mark Paisley
Mar 06, 2020 -

MotorWorld Lexus responded

Carol, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

January 01, 2020

Annual Inspection and as needed maintenance. I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Mark Paisley
Jan 05, 2020 -

MotorWorld Lexus responded

Scott, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

March 24, 2019

excellent service by your employee An excellent work to the cars and they are very cautious with the car as soon as security for how one leaves them also find it they are well responsib More

by nanao33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paisley
Apr 21, 2019 -

MotorWorld Lexus responded

Thank you for sharing your positive experience! If you're ever in need of more help, please let us know!