MotorWorld Lexus

I always brought my 2006 IS 250 for service to Motor World. Andy (now with another division at Motor World) and Jilian and Ana and even the people working in the garage return calls promptly and answer World. Andy (now with another division at Motor World) and Jilian and Ana and even the people working in the garage return calls promptly and answer all questions. My father buys his Lexus cars and I wanted the same style and color and worked with Jan Intoccia to get my 2011 IS 250. Jan is very personable, knowledgeable and probably the best qualified to give instruction on all the new features. I was very happy with the whole experience and can't imagine driving anything but a Lexus. More

I have purchased many cars in the past, but have never experienced the kindness and courtious service I recevied. Mr. Pardington, went out of his way to make it possible for me to purchase the car that experienced the kindness and courtious service I recevied. Mr. Pardington, went out of his way to make it possible for me to purchase the car that I had wanted for over a year. I was treated like I was a family member. WONDERFUL! More

I would highly recommend this dealership. They have a wide selection of vehicles ranging from sedans to SUV's. The salesperson (Larry Crolick) that assisted me was from the Cadillac area but was knowled wide selection of vehicles ranging from sedans to SUV's. The salesperson (Larry Crolick) that assisted me was from the Cadillac area but was knowledgable about all vehicles within the dealership. He was extremely patient with me. Phone calls were returned in a timely manner. Information given to me was very accurate. Prices were also negotiable. After I finally made my decision and purchase, the salesmen spent a lot of time with me going over all the features on the vehicle prior to my leaving the dealership. More

I was interested in leasing a new Lexus ES 350 since the lease on my 2007 was soon to expire. I had previously met Jack Butcher when Lexus had a promotion to test drive a 2010 Lexus. I was impressed with lease on my 2007 was soon to expire. I had previously met Jack Butcher when Lexus had a promotion to test drive a 2010 Lexus. I was impressed with his knowledge of the cars as well as his mild and sincere approach in trying to obtain a new customer. I knew that he was someone with whom I could do business and am very pleased that I did. He was cordial, genuine and a gentleman. He is definitely an asset to Lexus and Motorworld. More

Bought my previous Lexus from Carlo at Motorworld. Bought my previous Lexus from Carlo at Motorworld. Outstanding service & a super outstanding salesperson in Carlo Roccograndi. A repeat customer is Bought my previous Lexus from Carlo at Motorworld. Outstanding service & a super outstanding salesperson in Carlo Roccograndi. A repeat customer is a happy customer.I drive 50 miles to Motorworld from my home, but it,s worth it. I enjoyed driving my last Lexus, and I'm looking forward to many miles with my new Lexus More

Jan was excellent. He was very knowledgeable about the many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350 many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350. I would absolutely recommend him and Motor World to anyone for their next vehicle purchase. More

Dominic was very understanding of my needs and filled my expectations to he fullest. I am so happy with my overall experience and love my new Lexus. Staff was very knowledgeable, friendly, and courteous. I expectations to he fullest. I am so happy with my overall experience and love my new Lexus. Staff was very knowledgeable, friendly, and courteous. I now know where to go for any of my automobile needs. More

This is an excellent dealership with a great dedicated staff that went above and beyond our expectations. From the start with notes and calls from Nadia advising when a car was available for me to see and staff that went above and beyond our expectations. From the start with notes and calls from Nadia advising when a car was available for me to see and test drive to meeting and dealing with Jim P. the Lexus Sales manager & Carlo R. my sales person and finally Tom C. the Lexus Finance person. Everyone at Motor World was wonderful and made this truly an outstanding transaction. It was actually FUN!!!! (which is not usually associated with buying a new vehicle). I enjoyed working with everyone there on the staff and will highly recommend them to everyone. More

I am a customer of Motor world for over four years, having bought a ner car from them at that time. Having had excellant service I decided to look there first when deciding it was time to trade. I having bought a ner car from them at that time. Having had excellant service I decided to look there first when deciding it was time to trade. I have just purchased another LEXUS and had a very positive experience so far. More

My wife and I considered an Acura MDX and a Lexus RX 350. We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We decided on the Lexus, and purchased it on 2/19/11. The purchase experience was unpleasant for the following reasons: 1. It took over 1.5 hours to be able to sign the necessary paperwork when we were told it would be only 45 minutes, 2. the dealership was turning off the lights and shutting down by the time we completed the paperwork - we felt "hustled out" at the end of the day, and 3. the Acura salesperson was assigned to go over our new car and familiarize me with it, and he was not as knowledgeable about the vehicle as a Lexus salesperson would have been. This was a very unsatisfying experience, and I didn't feel I really understood the car like I should have. I just knew enough to be able to drive the car home in the dark. He was unable to sync my phone to the navigation system before I left (I was able to accomplish this the next day in 30 seconds when following instructions in the Owners Manual). This is not what you expect when you purchase a $50k vehicle. I called the dealership to complain the next business day, and the customer service person took careful notes about my concerns. The Sales Manager, Jim Partington (sp?) contacted me very quickly and asked what he needed to do do to assist me and address my concerns. He was very understanding, accommodating, and professional. I did return to the dealership a few days later, and a Lexus salesperson took an hour to go over the features of the car, and answer all of my questions, which should have been done when I purchased the vehicle. So, although the initial purchase experience was unpleasant, Jim, the Sales Manager, made things right, and created a very positive experience for my wife and me. We hope that this is indicative of the type of service experience we will have at Motorworld Lexus. We have owned a Lexus previously, and expect high quality service. Because Jim fixed the initial problem, I am able to give Motorworld Lexus a good recommendation. More