MotorWorld Lexus
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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This was our second car with them so the choice was easey. We had excellant service in the past and our concerns were always taken seriosly and handled with excellent results. They are very proffesiona easey. We had excellant service in the past and our concerns were always taken seriosly and handled with excellent results. They are very proffesional, knowledgeble, and pleasent. They take great pains to ensure that we are satisfied and that all our questions are answered. We will be back for service and a new car in the future. More
I have to say that this was the best experience I have I have to say that this was the best experience I have had with buying a car. It was painless( and that is not easy to say with car buying). The Le I have to say that this was the best experience I have had with buying a car. It was painless( and that is not easy to say with car buying). The Lexus was beautiful, but I will say that the help and caring attitude of Mr Roccograndi, the ability to work with his manager Jim to reach an acceptable deal, made the decision to buy this car easy. Not only did Carlo help with the technicalities of the sale, he went above and beyond. He made sure I had a good idea of what all functions of the vehicle were before I left the lot. He programmed by blue tooth for my phone, which would have taken me days. In addition, Tom Casey was a great guy to work with for financing. Everything was done within minutes. Finally, by the time i left the dealership, I felt like family. The major reason for this is Carlo. He is a gem of a man! More
Carlo Roccograndi is an Excellent Sales person. He is knowledgeable, curtious and paitent. He goes above and beyond and does everything he can to make my buying experience relaxing and enjoyable. Which i knowledgeable, curtious and paitent. He goes above and beyond and does everything he can to make my buying experience relaxing and enjoyable. Which is why I return to Motorworld and Carlo every time I want a new vehicle. More
This was our first purchase at Motorworld, although it wasn't our first Lexus. We went into the showroom to look at a CT200H and immediately was approached by Carlo, who asked if we would like a brochure wasn't our first Lexus. We went into the showroom to look at a CT200H and immediately was approached by Carlo, who asked if we would like a brochure. No sales pressure at all. He gave us his business card. We thought about the car for about two weeks, called Carlo and set up an appointment, took a test drive, loved the car, and picked it up on March 10, 2012. All paperwork was ready upon our arrival. He was very organized, and after the paperwork was completed, he took us to the car, reviewed the controls, etc., which are a little bit different in a hybrid. He set up the Bluetooth for us and was happy to see that we were happy with our purchase. He was professional, courteous, and a true gentleman in every way. We will definitely ask for Carlo for any future purchases. More
Shane was great to work with and would not give up until we worked out the best deal possible! He made sure the added options were installed exactly as requested. He also reviewed in detail the owner's manu we worked out the best deal possible! He made sure the added options were installed exactly as requested. He also reviewed in detail the owner's manual to make sure all the features of the car were totally understood. More
We had a pleasant experience with everyone at the Dealership.Carlo went above and beyond giving us excellent service.This was our third new Lexus and I,m sure not our last. Dealership.Carlo went above and beyond giving us excellent service.This was our third new Lexus and I,m sure not our last. More
This review rating is solely based on my very positive experience with Carlo R. Carlo is experienced, pleasant, and very easy to speak with regarding any questions or concerns when buying a vehicle. His p experience with Carlo R. Carlo is experienced, pleasant, and very easy to speak with regarding any questions or concerns when buying a vehicle. His personalized style of providing me with a direct phone number was more than greatly appreciated minimizing the work in purchasing the car. I would highly recommend Carlo and I would purchase again from Motorworld with Carlos help. More
I have purchased two lexus autos this year and a total of 8 vehicles from motorworld and Jeff has always been available and helpful on any issue. On one purchase we had a bad transmission but jeff and Motorw 8 vehicles from motorworld and Jeff has always been available and helpful on any issue. On one purchase we had a bad transmission but jeff and Motorworld stepped up and fixed the problem providing our family with a comparable replacement. I strongly recommend Jeff to my friends and will be purchsing another vehicle in April. Thanks for all your assistance. More
My wife and I had a great experience working with Carlo R. He made sure we were taken care of like family! He made himself available beyond the initial sale. Everything was positive from the start. We will R. He made sure we were taken care of like family! He made himself available beyond the initial sale. Everything was positive from the start. We will purchase from you again! More
I have purchased a Lexus in the past, dealing with Jim Swearer. He was my choice for my recent purchase. My wife and I have purchased several cars from MotorWorld, and have always been pleased with th Swearer. He was my choice for my recent purchase. My wife and I have purchased several cars from MotorWorld, and have always been pleased with the professionalism we experienced. Lexus is a great car, I'm pleased with the CTh, and all my business with MotorWorld. Jim conducted a very fair and honest negotiation for the trade in and sale of my car. All in all, it was a very pleasant experience. More