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MotorWorld Lexus

Wilkes-Barre, PA

4.8
461 Reviews
Offering Pennsylvania drivers an extensive selection of new Lexus models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 Motorworld Dr

Wilkes-Barre, PA

18702

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Showing 461 reviews

August 29, 2016

Sales help very unprofessional The key to being a professional salesman is to return calls if a people leave you a message. A simple courtesy call back would of been nice. We foun More

by Went Eslewhere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travaris Grahm
July 13, 2016

Buying a great car can be a very pleasureable experience Didn't wait, they greeted me at the door, walked me through the process (most of the financing I was able to do at home with personal help), very quic More

by TimC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 14, 2016 -

MotorWorld Lexus responded

Good morning Tim. In response to your review, I want to take the time to thank you for praising MotorWorld Lexus. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

July 11, 2016

no good, so far I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought More

by garyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sold me the car, i'm not complaining about Aldo.
July 06, 2016

New to Lexus and very satisfied We were considering purchase of SUV and wanted to see Lexus models. Jack Butcher met us browsing the lot, answered numerous questions. We compared the More

by TandA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Butcher
Jul 07, 2016 -

MotorWorld Lexus responded

MotorWorld Lexus would like to congratulate you on your new Lexus NX200t! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Lexus as you settle in, please don’t hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

July 01, 2016

Great Dealership Motor- World Lexus IS a great dealership. My salesman was great, knowledgeable , helpful and an overall nice guy. Buying a new car can be an ordeal bu More

by Shirkaner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Wascavage (super salesman)
Jul 06, 2016 -

MotorWorld Lexus responded

MotorWorld Lexus is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Lexus. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

May 22, 2016

Used to be great, what happened??? Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a More

by Multiple Lexus Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of the individual
April 27, 2016

Excellent customer service Excellent service from Jack Butcher. He rates a 10 PLUS. Jack is very personable, professional and knowledgeable in the auto industry. We actually cal More

by proworkingdogs@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Butcher
Apr 28, 2016 -

MotorWorld Lexus responded

Good morning! MotorWorld Lexus would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

March 29, 2016

Professionalism and Excellence I met Jack Butcher over 10 years ago and bought my first Lexus. Jack has been a great help in his knowledge of Lexus cars and services. He is extrem More

by Yurmo44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Butcher
Apr 07, 2016 -

MotorWorld Lexus responded

Hello, MotorWorld Lexus would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jack and the team! Thank you again for your review.

March 14, 2016

Aldo! Aldo Franconi was helpful and knowledgeable and worked hard to make the sale. I've been working with him for my past 3 leases....two thumbs up for hi More

by larryh
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Stalica
Apr 07, 2016 -

MotorWorld Lexus responded

Thank you for taking the time to review us! MotorWorld Lexus strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback!

March 03, 2016

The Standard Of Excellence!! THANK'S From Mike Bauman Motorworld Lexus ,and Jack Butcher our salesman was nothing short of excellent. I cannot say enough about {Jack Butcher}. I honestly believe that jack More

by mikebo6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
special thanks to lexus Sales manager And all the lexus team, Jack Butcher
Mar 08, 2016 -

MotorWorld Lexus responded

Good afternoon Mike. In response to your review, I want to take the time to thank you for praising our dealership. MotorWorld Lexus works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Mike and have a great day!

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