MotorWorld Lexus
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Sales help very unprofessional The key to being a professional salesman is to return calls if a people leave you a message. A simple courtesy call back would of been nice. We foun The key to being a professional salesman is to return calls if a people leave you a message. A simple courtesy call back would of been nice. We found another dealership to purchase the new ES 350 we wanted. More
Buying a great car can be a very pleasureable experience Didn't wait, they greeted me at the door, walked me through the process (most of the financing I was able to do at home with personal help), very quic Didn't wait, they greeted me at the door, walked me through the process (most of the financing I was able to do at home with personal help), very quickly got me into my new car and down the road.... When you talk about the buying experience as much as the car you have a great dealer. More
no good, so far I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought in October with 14,000 miles on it upon purchase for first service check up. First the front tires are wearing badly, so they had to take them off the rims and rotate. Which they didn't charge (and let me know) and they did small damage to the wheels. Of course when I called they said they use plastic tools to remove tires so basically they are calling me a liar. I clean the wheels twice a week and there wasn't a spot on them. When the car was returned two small nics on the wheels. I'll rate again after I see how they handle it. If they don't take responsibility I will never buy a car or have it serviced there. And I will also complain to Lexus corporate. More
New to Lexus and very satisfied We were considering purchase of SUV and wanted to see Lexus models. Jack Butcher met us browsing the lot, answered numerous questions. We compared the We were considering purchase of SUV and wanted to see Lexus models. Jack Butcher met us browsing the lot, answered numerous questions. We compared the RX and NX both new and "Certified" as Jack patiently let us get comfortable. The experience was more of a conversation and there was absolutely no pressure. If we were not comfortable we would have left but as we talked, narrowed choices, discussed pros and cons, we settled on the new NX200t. The deal was fair and the trade in value sealed the deal. We signed papers and drove off lot in a brand new car and a new friend in Jack Butcher. It was a very satisfactory experience for two people who do not really enjoy car shopping. We do now! More
Great Dealership Motor- World Lexus IS a great dealership. My salesman was great, knowledgeable , helpful and an overall nice guy. Buying a new car can be an ordeal bu Motor- World Lexus IS a great dealership. My salesman was great, knowledgeable , helpful and an overall nice guy. Buying a new car can be an ordeal but Joe made it a fun experience. The clerical folks were also super, everything was in order and went very efficiently. I would recommend to a friend . More
Used to be great, what happened??? Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !! More
Excellent customer service Excellent service from Jack Butcher. He rates a 10 PLUS. Jack is very personable, professional and knowledgeable in the auto industry. We actually cal Excellent service from Jack Butcher. He rates a 10 PLUS. Jack is very personable, professional and knowledgeable in the auto industry. We actually called on the telephone and Jack answered. We explained what we were interested in purchasing. Jack had asked to call us back after researching the information for us. At this point, we had told him we called two other dealerships for a different make and model and left our telephone number and had not received a call back after 2 hours. We agreed to the call back, but also stated the first dealership who returns our call has the sale of the car. Bottom line is Jack stood up to the challenge and called us back within 10 minutes. We told him we are on our way up to purchase the vehicle. By the time we arrived at the dealership, Jack had the car in the shop to be detailed. He took his time with us and explained every step with purchasing a new car. He explained every detail of the car and it's functions before we started the vehicle. There are not many salesman who would take the extra time to ensure we were happy and knowledgeable in the functions of the vehicle we purchased. We need more people like Jack who cares about the people buying and the company he works for. Our experience went so well, we plan to have our vehicle serviced there. Great Job and thank you for your service. ONLY 5 WITH THE RATING OF THE EMPLOYEE? He deserves a higher rating. More
Professionalism and Excellence I met Jack Butcher over 10 years ago and bought my first Lexus. Jack has been a great help in his knowledge of Lexus cars and services. He is extrem I met Jack Butcher over 10 years ago and bought my first Lexus. Jack has been a great help in his knowledge of Lexus cars and services. He is extremely trustworthy and takes the anxiety out of car-buying. I would and have recommended Jack and MotorWorld to many friends and relatives. Thank you Mr. Butcher. More
Aldo! Aldo Franconi was helpful and knowledgeable and worked hard to make the sale. I've been working with him for my past 3 leases....two thumbs up for hi Aldo Franconi was helpful and knowledgeable and worked hard to make the sale. I've been working with him for my past 3 leases....two thumbs up for him. Jennifer Stalica, the finance manager was also a pleasure to work with. thanks to both of you! More
The Standard Of Excellence!! THANK'S From Mike Bauman Motorworld Lexus ,and Jack Butcher our salesman was nothing short of excellent. I cannot say enough about {Jack Butcher}. I honestly believe that jack Motorworld Lexus ,and Jack Butcher our salesman was nothing short of excellent. I cannot say enough about {Jack Butcher}. I honestly believe that jack would have patiently showed us every single model and not only highlight all of there options and differences, but also take us out and feel there differences.I must say for a salesman to go to that extreme with no pressure to buy is a rare find. MOTORWORLD LEXUS is the standard of excellence we all hope to find !! THANK YOU SO MUCH! ps This is our 4th lexus from MOTORWORLD More