MotorWorld Lexus

You can tell more about a dealership when things don't go perfectly. I had an issue with a GX upon delivery. Everyone from Steve, John and Joel were outstanding in resolving the issue! Things got sorted and perfectly. I had an issue with a GX upon delivery. Everyone from Steve, John and Joel were outstanding in resolving the issue! Things got sorted and I'm very pleased with both the vehicle and Motorworld. More

Motor world went above and beyond to get me the car of my dreams. Jonathan and Tiana are the best team. Their professionalism and knowledge are far from any other dealer I came across in my buying process. dreams. Jonathan and Tiana are the best team. Their professionalism and knowledge are far from any other dealer I came across in my buying process. More

A very friendly, thoughtful, diwn to earth person. Was knowledgeable about his products and had a no pressure attitude that actually made buying a car more enjoyable than I expected. Was knowledgeable about his products and had a no pressure attitude that actually made buying a car more enjoyable than I expected. More

Jacob was great to work with—he is knowledgeable, responsive, and also fun. He transferred belongings from old car to new one, and even topped it with the big red bow. Jacob went over car featur responsive, and also fun. He transferred belongings from old car to new one, and even topped it with the big red bow. Jacob went over car features and demonstrated the assisted parking. I appreciate all the help he gave, and I will seek him out when my lease is up! More

★★★★★ Outstanding Experience with Ramone Jones at MotorWorld Lexus We have had an excellent experience working with Ramone Jones, Certified Sales Associate at MotorWorld Lexus in Wilkes-Barre, and MotorWorld Lexus We have had an excellent experience working with Ramone Jones, Certified Sales Associate at MotorWorld Lexus in Wilkes-Barre, and I cannot recommend him highly enough. We purchased our Lexus NX 450h+ last year and our Lexus RZ 450e this year, both through Ramone. In both cases, he demonstrated exceptional professionalism, deep product knowledge, and—most importantly—honest and thoughtful advising. He took the time to understand our needs, explained options clearly, and never pressured us into decisions. His guidance felt genuinely focused on what was best for us, not just on making a sale. Ramone is responsive, patient, and extremely helpful throughout the entire process, from initial discussions to delivery and follow-up. Buying two vehicles from the same salesperson in consecutive years says a lot about the level of trust and satisfaction we have with him. If you are looking for a Lexus sales professional who is knowledgeable, transparent, and truly customer-focused, Ramone Jones is the person to work with. We will absolutely continue to work with him for future Lexus purchases. More

The Sales Representative (Tiana) and Sales Manager (Jonathan) were very helpful and professional! I did have a problem with delivery of my vehicle. After agreeing on our sales deal and that I would r (Jonathan) were very helpful and professional! I did have a problem with delivery of my vehicle. After agreeing on our sales deal and that I would return in three days to finalize the paperwork and take delivery, I reminded them that just one year prior when I purchased a new ES350, when I took delivery of that car the vehicle was not what I would consider clean. Even after telling the staff to please make sure that my new vehicle was clean, when I returned to take delivery, the vehicle was not clean. Water and dirt marks and the rear window was so dirty and had round marks from the suction cups used in the manufacturing process you couldn't see through it. I was told that because it was Friday the people that cleaned the vehicles were very busy and it might take some time to get them to come get the car to take it back to clean it. I told the Manager I was leaving and they should call me when the vehicle was ready. In about an hour I received a call and returned. The rear window was clean and the front door sills were wiped clean but the rear door sills and around the trunk and hood edges were still very dirty. I mentioned to Tiana and the Sales Manager that several weeks prior I had taken delivery of a brand-new Ford F150 from Coccia Ford and that vehicle was spotless. I expected more from a Lexus dealership! This was the second Lexus I have purchased from Motor World, previously I had purchased two vehicles from Wilkie Lexus of Haverford Pa. The delivery experience at Wilkie was PERFECT! The cars were spotless! Not that I expect it but with both purchases from Wilkie my Wife received a dozen roses the week after delivery. Motor World needs to step up their game, if you want to sell Lexus and Mercedes-Benzes don't give a Hyundai experience! More

Steven is the man you wanna go see if in the market for a new Lexus, an amazing guy to deal with, I’ve purchased 18 brand new cars in my lifetime and Steven was by far the best to work with so give him a cha new Lexus, an amazing guy to deal with, I’ve purchased 18 brand new cars in my lifetime and Steven was by far the best to work with so give him a chance you won’t be sorry. More

Jan is amazing. Worked hard to get my wife and I the vehicle that we wanted at the best price. I highly recommend going through Jan at Motorworld for your next purch Worked hard to get my wife and I the vehicle that we wanted at the best price. I highly recommend going through Jan at Motorworld for your next purchase! More

¡Excelente experiencia! Steven nos ayudó a mi esposa y a mí a conseguir nuestro nuevo Lexus RX 350 antes de que siquiera saliera en la página web. Todo el proceso fue súper Steven nos ayudó a mi esposa y a mí a conseguir nuestro nuevo Lexus RX 350 antes de que siquiera saliera en la página web. Todo el proceso fue súper fácil y sin presión, muy atento en todo momento. 100% recomendado — sin duda volveremos cuando toque el próximo. More

Very quick and easy, smoothest car buying process I've had in many years, Thank you Steven for your professionalism and attentiveness. had in many years, Thank you Steven for your professionalism and attentiveness. More