MotorWorld Acura - Service Center

My 2022 ILX broke down in Pa. I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged me $173 to replace a fuse. What kind of warranty is this when I break down in another state and they scam me? Everyone says they can’t help it! What kind of Customer service is this? My first and last time at Acura. Everyone washing their hands of me? More

Jen was amazing to my husband and I with an issue we had with our vehicle before an impending snow store. Every time we visit Motorworld Acura, Jen goes above and beyond for us to make sure we have a posit with our vehicle before an impending snow store. Every time we visit Motorworld Acura, Jen goes above and beyond for us to make sure we have a positive experience. Thank goodness for Jen, because the service we received prior to her was not that great. We were told that we could have an appointment until the next week. 5 stars for Jen, a wonderful employee!! More

Jen went over and above to see that I was satisfied with the service.Service was scheduled and completed on time and I was updated about about new findings. the service.Service was scheduled and completed on time and I was updated about about new findings. More

This is an overview of my four year experience with Acura MotorWorld. When you buy a new car, you also buy into a dealership. A good dealership remembers you, cares about your satisfaction with your experie MotorWorld. When you buy a new car, you also buy into a dealership. A good dealership remembers you, cares about your satisfaction with your experience with your car and dealership, and provides professional service even during the difficult times we have now - parts shortages, inflation, all that. Everybody I’ve dealt with there - especially Jen! - has been honest, considerate, patient, polite, and competent despite the hassles we’ve all endured lately. I feel like they know me and want to keep me as a customer. I should mention that I really like my RDX and they keep it in great condition - they check my car thoroughly each visit and update me on its condition. They don’t push unnecessary work. Mostly, they all go the extra mile. More

Chester is the nicest service advisor I've dealt with over the years. He not only reviewed in detail what my car was in for but he went the extra mile to tell me about the services Motorworld offers, wal over the years. He not only reviewed in detail what my car was in for but he went the extra mile to tell me about the services Motorworld offers, walked me over to the waiting area, and kept me updated while I was waiting. He was willing to answer any of my questions, make small talk, and made me feel like a valued customer. More

Excellent service everytime. The staff is accommodating, friendly and knowledgeable, making sure all details are covered. The staff is accommodating, friendly and knowledgeable, making sure all details are covered. More

Went in for an oil change and alignment two months ago. Was told at the time the camber kit would need to be replaced but was assured it wasn’t an issue so it didn’t need to be done. Went back for an oil c Was told at the time the camber kit would need to be replaced but was assured it wasn’t an issue so it didn’t need to be done. Went back for an oil change and rotation and sure enough, my tires warn drastically! I was told that the part was $24 and the cost for everything would be $280.I was also told they would get me tire prices but they never did. Sure enough, they assumed I wanted the tires. They also failed to mention the price didn’t include an alignment so I was charged an extra $100. I wouldn't have a problem if they presented me with the correct costs at the start. More

Chester retrieved something I had left in a rental vehicle and gave me a call when he found it assuring me they would hold it until I was able to pick up it up at my convenience . Thank you ! :) vehicle and gave me a call when he found it assuring me they would hold it until I was able to pick up it up at my convenience . Thank you ! :) More

How can you not love Nicole at MotoWorld Acura. I brought my car in a little early. I was walking around, so I saw the mechanic pull it out the customer area. I have a 15 year old car. They still I brought my car in a little early. I was walking around, so I saw the mechanic pull it out the customer area. I have a 15 year old car. They still treated it like it was a nice car. Work was done timely (I was waiting) and right the first time. More

Be careful of getting your vehicle serviced at MotorWorld Acura. They are big on up-selling service when it's not necessary. They said I needed several additional items including brake pads. Had my vehicle Acura. They are big on up-selling service when it's not necessary. They said I needed several additional items including brake pads. Had my vehicle checked else where and all additional items they mentioned are in good shape and don't require service; was told from an outside place I have over half the life left on my current brake pads. More