Motor Werks Infiniti - Service Center

We bought our Infiniti from John Gregory in 1913 who was very helpful to us. When I brought it in for servicing on Dec. 9th, Kira Kuszynki was the person who I dropped off the car with. I was buying new t very helpful to us. When I brought it in for servicing on Dec. 9th, Kira Kuszynki was the person who I dropped off the car with. I was buying new tires, and it was very helpful to have talked to your "tire expert" a few days before, who was able to inform me of my options on which tire to buy. Then he was able to order them, so they were at your dealership when I brought my car in. Kira was very helpful and arranged for me to use one of your cars to drive home, so I did not have to wait 4 hours at your dealership. More

Everything is great! It's a pleasure to be able to deal with people like Kira and Jason! Wish you guys were closer to home but it's worth the trip! Thanks for everything! with people like Kira and Jason! Wish you guys were closer to home but it's worth the trip! Thanks for everything! More

Is excellent with service to this customer. Always takes care of the customer. Kira is the reason I purchased another car from the dealership. My third purchase care of the customer. Kira is the reason I purchased another car from the dealership. My third purchase More

Jose Coleman - Focused on Service and Customer Satisfaction When I drove my 2012 Infiniti QX56 into the service bay this morning and saw Jose Coleman, I thought to myself "boy, am I glad Jose is here" Over the When I drove my 2012 Infiniti QX56 into the service bay this morning and saw Jose Coleman, I thought to myself "boy, am I glad Jose is here" Over the last few months, I have learned that he has my best interests at heart. He is very focused on his customers and takes ownership of their issues until they are resolved. I sincerely appreciate the support and follow up he has provided to myself and my wife and look forward to working with Jose in the future. Thomas Myers More

Best Service Department Experience I recently purchased a New Infiniti from Motorwerks Barrington. I needed to come in for some service and discuss an issue with the car. I work with R I recently purchased a New Infiniti from Motorwerks Barrington. I needed to come in for some service and discuss an issue with the car. I work with Rob Jacobus in the service department at Infiniti. Rob quickly handled the service request and did an initial diagnostic about the issue I was having. He discussed that it could take some time but they would have answers and figure out next steps. After reviewing technicians found the issue but did not have the part. Rob was quick to let me know that he had me on a standby list and would call once the part arrived. Upon arrival Rob called and was ready with an appointment and a reserved courtesy car as he said the fix could take some time and for me not to worry about having to wait around. I was extremely impressed with how Rob handled himself and quickly responded to my situation. This is the best service I have EVER received from an auto dealerships service department. It makes me feel great knowing that when I bring my car into Motorwerks I will be taken care. Thank You Rob for all you do to help service our car!! We will continue to use Motorwerks for our service needs. More

Service department was not helpful or honest and didn't seem I tried to get reimbursed for Work on my 2011 QX56 that there is now a recall on. I had a timing chain issue which was a know issue of the model of m I tried to get reimbursed for Work on my 2011 QX56 that there is now a recall on. I had a timing chain issue which was a know issue of the model of my car in 2014 and was 8000 miles over warranty so Marco at Barrington told me that they would cover the parts and I would have to pay labor which I did and now the timing chain recall came out 2016 and I can't get reimbursed by Infiniti cause the records that Barrington sent over say they covered the defect at 100 percent even though I sent a receipt for what I pd. Infiniti says they have to rely on the work order which says that it was covered under warranty. Marco and the whole service department don't seem to care and haven't been helpful what so ever in trying to get me reimbursed for something I should. Beware both Infiniti corporate and the Barrington service team if you dare to purchase an infiniti. This will be my last purchase from them and I will never get my car serviced there again! I believe they sent in the work order as under warranty and still charged me, very dishonest! I have never felt so taken advantage of! More