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Motor Werks INFINITI
Barrington, IL
691 Reviews
Motor Werks INFINITI | From Digital to your Driveway | Motor Werks @ HOME
Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care.
Motor Werks @ HOME
At Motor Werks INFINITI, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest.
It really is that simple.
Visit us online to learn more.
Motor Werks INFINITI | A Motor Werks Dealership
*At home delivery, test drive, and service pick-up/delivery is free of charge within 50 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 691 reviews
February 12, 2026
Frank was extremely easy to work with. He was incredibly knowledgable. A great experience. He was so dedicated to help me that he was texting me throughout Super Bowl weekend and addresse He was incredibly knowledgable. A great experience. He was so dedicated to help me that he was texting me throughout Super Bowl weekend and addressed all of my concerns and questions. I highly recommend him. More
by Victoria
Employees Worked With
February 01, 2026
I initially left a positive review based on my experience before leaving the dealership. Unfortunately, my experience changed immediately after I drove off the lot. Once I had questions regarding the veh before leaving the dealership. Unfortunately, my experience changed immediately after I drove off the lot. Once I had questions regarding the vehicle, my salesperson, Heather, became completely unresponsive. I made numerous call over several days seeking clarification and never received a return call. I was transferred between multiple departments just to obtain basic information. I also had to make repeated calls to determine why my trade-in loan had not yet been paid off, something that should have been handled promptly and proactively. MotorWerks promotes. It’s One & Only Program which advertises upfront pricing, a dedicated, commission, free advisor, and seamless one hour buying process. This was not my experience. The purchase process took the entire day, and once the sales was complete, the dedicated advisor was no longer reachable. They also advertise a three day exchange policy, allowing up to 100 miles and an exchange for any reason. In practice, this policy is in effective if your sales person does not return calls, which was my situation. Additionally, a ceramic coating was added to the vehicle – something I did not request – resulting in an increased final price. Despite being told multiple times that the car had undergone a thorough inspection, three recalls were missed, including one safety recall. During the test drive, I noted an unusual sound and was told it was normal. It was not. The vehicle required new tires and alignment, issues that should’ve been identified prior to sale. While the car currently gets me from point A to B, the overall experience demonstrated a lack of communication, follow through and accountability. Based on this experience, I would not purchase from MotorWerks. More
by Turkombo
Employees Worked With
December 16, 2025
It was incredibly helpful and resolved my complex issue in minutes, making a stressful situation easy! in minutes, making a stressful situation easy! More
by azima
Employees Worked With
November 28, 2025
Mark is a great Sales Advisor. Helped us every step of the way. Awesome!! No hassle, no issues. Great experience!! Helped us every step of the way. Awesome!! No hassle, no issues. Great experience!! More
by Paul' s Fusion
Employees Worked With
June 25, 2025
Had a great experience purchasing a vehicle from Motor Werks Infiniti. Ralph Ibarra was exceptional to work with. He continually followed up with me and never pressured me into making a purchase. My husba Werks Infiniti. Ralph Ibarra was exceptional to work with. He continually followed up with me and never pressured me into making a purchase. My husband and I drove over 10 hours to purchase a vehicle from Motor Werks because of the price and customer service provided by Ralph. Would recommend the dealership and would not hesitate to purchase from them in the future! More
by rachelmoore
Employees Worked With
Ralph Ibarra
April 12, 2025
Had such a great experience at the dealership! Ricky Espino was honestly the best, super friendly, easy to talk to, and really knew his stuff. He made the whole process so smooth and never once ma Ricky Espino was honestly the best, super friendly, easy to talk to, and really knew his stuff. He made the whole process so smooth and never once made me feel pressured. I ended up with a car I absolutely love, and I’m so happy with how everything went. If you’re looking for someone who actually listens and wants to help, go see Ricky. Highly recommend! More
by emelyblanco33
Employees Worked With
Ricky Espino
April 07, 2025
I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Men Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you! More
by Kevin
April 03, 2025
My experience at Motor Werks INFINITI was made exceptional by Ralph Ibarra. He listened carefully, asked pertinent questions, fair, and, importantly, if he didn't know the answer, he diligently re exceptional by Ralph Ibarra. He listened carefully, asked pertinent questions, fair, and, importantly, if he didn't know the answer, he diligently researched it. I appreciated his honesty and dedication. More
by bnewman
Employees Worked With
Taylor Lehotan, Peter Kashuba, Ralph Ibarra
March 28, 2025
Hello everyone, I would like to let everyone to know that my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and p my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and purchasing the automobile of my choice was wonderful. The whole team deserves an attaboy👍🏾! My sales attendant was Mr. Ralph Ibarra. He both knowledgeable and friendly. Something you do not usually expect when shopping for and purchasing a vehicle. I would like to personally thank Ralph for his well mannered and kind disposition. Thank you, Mr. Ibarra! Mr. Watkins, proud owner of a Genesis GV80 3.5T SUV😀😀😀🙏🏾 More
by DWMAXAGT
Employees Worked With
Peter, Manager , Ralph Ibarra
March 28, 2025
Hello everyone, I would just like to comment on my experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV8 experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV80 3.5T SUV of which I am very pleased with and am looking forward to working again with this professional sales team. My salesperson was none other than Mr. Ralph Ibarra, he was knowledgeable, personable, friendly, patient, kind, and understanding. Those are qualities that you don’t usually expect when dealing with car salespersons. I am glad that I had the privilege of working with him. He even went the “extra mile” literally, and followed me home to deliver my new car to my house. WOW👍🏾👍🏾👍🏾 Thank you, Mr. Ibarra!!! Blessings, Mr. Watkins 🙏🏾🙏🏾🙏🏾 More
by DWMAXAGT
Employees Worked With
Peter, Ricky, Ryan, Alexis, Ralph Ibarra
