Motor Werks Cadillac

easy, laid back experience I am from Sheboygan WI and all the paople at Motor Werks Cadillac made this experience very easy. Kim Krall the Internet manger does an amazing job g I am from Sheboygan WI and all the paople at Motor Werks Cadillac made this experience very easy. Kim Krall the Internet manger does an amazing job getting back to you quickly and is informative, we all have that perception of buying a car being similar to a 15 round fight. Kim did an excellent job of putting that thought process to bed. My wife and I arrived we were introduced to Kim and then are Sales Consultant John Hacket, again another very knowledgeable person helping us out. There was one thing we could not figure out and instead of being proud John went to get help, being in sales myself I know that can happen and I appreciated the fact he took the time to get us all a little help. Test drive was great the car was clean as close to spotless as you can get for a used car, Motor Werks pays close attention to the little details OCD people like me look at. John got busy with another customer so Dan De La Font the used car manager came over and just started chatting with my wife and I, turns out he had just became an avid camper and I work in RV Sales so it was a relaxing enjoyable conversation on his Springdale Camper. My wife and I ended up purchasing the 2008 Cadillac XRS V8 AWD, I was treated fairly on my F150 as a trade there numbers fell in the range of what I was hoping. I can honestly say it was worth all of the 2 hours to drive down for this vehicle and experience, I will buy every Cadillac I own from here on out from Motor Werks Cadillac of Barrington even though I have a Cadillac dealer here 10 minutes from my door. John, Kim, and Dan thank you for everything look forward to doing more business in the future. Apparently John is not listed in the names for stars he gets 5 STARS as well Joel M. More

Terrible Communicarions The first visit was to replace the driver side mirror. They were to check on parts and pricing and call. 2 weeks went by ... no call ... went elsewher The first visit was to replace the driver side mirror. They were to check on parts and pricing and call. 2 weeks went by ... no call ... went elsewhere and it was fixed the same day. A few weeks later I had the radio replaced. It worked 2 days and went dead. I took it in and they were going to call me in a few days to let me know when to bring it in for replacement. 2 weeks have passed... no call .... seems like a repeat of the mirror repair. I have a disagreement on a warranty issue. The service guy said he would have the sales manager call me ... no call ... I stopped to see the sales manager, he was busy with a customer but said he would call. Never happened. This seems to be a Cadallic Barrington problem. I have a Mercedes Benz and have had good results with service at the Werks South Barrington location. I have been a customer 35 years and can not wait to get the radio fixed and wave good-bye. More

deceptive business practice Just leased a car here last Saturday, and returned my previous leased car. Pushed to make an appointment so they could have vehicles ready. Carl would Just leased a car here last Saturday, and returned my previous leased car. Pushed to make an appointment so they could have vehicles ready. Carl would not try to meet my numbers but kept steering me to lesser vehicles that were courtesy cars with some miles on them. In his words so we can compare apples to apples. My lease price is for 12,000 miles a year but because the vehicle has 3450 miles on it, comes out to about 10938 a year. I am paying for mileage they used, while they would not forgive the miles over on my former lease. I asked about personalized plates, he stated he wasn't sure on how to do that. This was on a Saturday, the following day when I put my personal property in the car. realized there was no CD player(apples to apples). When I called him Monday he just stated that CD's are going the way of cassettes and eight tracks. Also on Monday reviewing the contract, I noticed a $595 deposition fee at the end of the lease term. This was not disclosed or agreed to me at the time. When I called and asked him about it, he said they're on all leases, then I told him it wasn't on my last lease. (apples to apples). Asked him to remove it or pay it, he said he couldn't, that they were "already losing money on the deal". Right! I said then lest kill the deal, I still have eight days left to find another one. He said state law he couldn't kill the deal because the car was already registered in my name. More

Great service My husband and I had great service at your dealer, the salesman Frank Fiore, Justin Squillo and the detail staff were all fantastic. The experience w My husband and I had great service at your dealer, the salesman Frank Fiore, Justin Squillo and the detail staff were all fantastic. The experience was very pleasant. We left the dealer very pleased. Thanks to all your staff. More

Best Car Shopping Experience By far Motor Werks has made my car shopping experience the best one yet and has made a customer for life. Folks are extremely friendly I dealt with Mi By far Motor Werks has made my car shopping experience the best one yet and has made a customer for life. Folks are extremely friendly I dealt with Mike Freeman "AWESOME GUY" very helpful and extremely patient and very knowledgeable. Not once did I felt pressured or rushed on a purchase. If I encounter an issue or if there was something I didn't like. Mike's suggestions were endless but yet the right ones. Overall I am extremely happy with my purchase and I will be a returning customer....Thank you Mike Freeman!!!! More

Great dealership / great sale personnel Just bought A vehicle from them, Ford Explorer, and it was a great experience. Called a day before to schedule appointment, I arrive on time. Sales pe Just bought A vehicle from them, Ford Explorer, and it was a great experience. Called a day before to schedule appointment, I arrive on time. Sales person Frank was waiting for me with the vehicle being ready for the test drive. When I took the truck for test drive, Frank start working on my trade in. A few min later we start negotiating. With in an hour I was on the way home with my new vehicle. I will recommend that place to anybody who is on the market for any vehicle, great experience, highly recommend. And if anyone reads this and want to go there to shop for a vehicle, see Frank, and you won't be disappointed, great sales person More

Good customer service Bought a used BMW from them. Car had a few glitches on the test drive and they were taken care of prompt. One more small issue, and the service manag Bought a used BMW from them. Car had a few glitches on the test drive and they were taken care of prompt. One more small issue, and the service manager said it will be taken care of. More

Excellent consistent service and repair, the Best! Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edi Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edition sedan. Ross, the Service Advisor is the best, he is always consistent with appointments, parts, and scheduling; also, the paperwork is processed quickly without having to wait forever. Doug the Service Manager is always there to make sure warranty issues are covered, and it all works well. Tim the Mechanic is the Best, whatever he repairs is done right the first time and he is great at diagnosing problem. Tim replaced my Magnetic ride Strut. I have no relation to this dealership or the people there, but it's true they are the best. If you want it done right, go to Cadillac Motor Werks! Thank you, Demetrios More

A Great Place to Shop! Our salesman, Frank Fiore took the time to explain to my wife and I about every option on the new car we purchased and how they worked. My wife loves Our salesman, Frank Fiore took the time to explain to my wife and I about every option on the new car we purchased and how they worked. My wife loves the new car! Thank You Motor Werks and a special Thanks to Frank Fiore. 👍 More

Pleasant car-buying experience Brian was very pleasant and helpful in providing me with the information I needed to make an informed used car purchase.The car appears to be in good Brian was very pleasant and helpful in providing me with the information I needed to make an informed used car purchase.The car appears to be in good condition, and the price seems fair. When I returned to complete the paperwork, Justin processed the forms quickly and courteously. More