Motor Werks Cadillac

Abysmal customer service at this dealership, Cadillac should be embarrassed to have it’s brand on the building. From the top down, there was virtually no semblance of actual customer service. I was an ou should be embarrassed to have it’s brand on the building. From the top down, there was virtually no semblance of actual customer service. I was an out of state buyer and dealt directly with the used car sales manager. Prior to arriving, I provided copies of all necessary paperwork and information, and repeatedly advised we had a long drive home and didn’t want to spend much time at the dealership. When we arrived, we were treated like we just walked in off the street. Nothing at all had been done to prepare for us or for the sale. Which meant we spent an inordinate amount of time at the dealer (nothing happens fast here, and there is zero sense of urgency from anyone). Further, the dealer forces its customers to use a third party car registration service, called ATC, to pay sales tax and register the car. Despite what the dealer will tell you, this isn’t required by law (at least not for most out of state buyers). And ATC not only over-collects sales tax (something not even the GM of the dealership cares about, despite being shown direct evidence that they were collecting $600 too much), ATC preemptively charges late fees for registration, indicating they know they’re not going to register the car in a timely manner. When I raised these issues with the finance manager (Jon), I was met with contempt and a raised voice, a great way to treat a customer. I had questioned the sales tax and registration fee issue with both Jon and the used car sales manager prior to my arrival, but my questions were ignored and never answered. Overall, I found virtually everyone at the dealership to be some combination of incompetent, unresponsive and totally uncaring. Would never do business with them again. Also, note that they require all customers to sign binding arbitration agreements. That said, the car itself was nice and was as-advertised. And the salesman who (sort of) helped us, Jim, was at least nice and polite. More

Fourth Cadillac I have purchased an XT5 and 3 Escalades from this dealer. Very easy to work with and great service afterwards. They do what it takes to make a great p I have purchased an XT5 and 3 Escalades from this dealer. Very easy to work with and great service afterwards. They do what it takes to make a great purchasing experience! More

Friendly service We got a very good deal on a beautiful used Cadillac. Every person we met was friendly and helpful--our salesman, the general manager, the service man We got a very good deal on a beautiful used Cadillac. Every person we met was friendly and helpful--our salesman, the general manager, the service manager, and the financial person. We would buy from Motor Werks Cadillac again. More

Great experience Bought many cars from Motorwerks over the years and I allways have a great experience. Today was no different. Never any drama, which is great. Bought many cars from Motorwerks over the years and I allways have a great experience. Today was no different. Never any drama, which is great. More

Very happy Mercedes S550 purchase. Came in my wife and looked at a few w-classes. Rick the GM was awesome to deal with. He knew the options and was very easy to deal with. Great e Came in my wife and looked at a few w-classes. Rick the GM was awesome to deal with. He knew the options and was very easy to deal with. Great experience great purchase. More

Wonderful Experience Jim Novak was our salesman and he was awesome. He made purchasing our new car very easy and painless. The finance officer was wonderful too. All our e Jim Novak was our salesman and he was awesome. He made purchasing our new car very easy and painless. The finance officer was wonderful too. All our expectations were met and exceeded. More

Easy and Painless Was painless from start to finish. Mike Bell and Rick Ayash were more than accommodating through out the whole process. They went out of there way to Was painless from start to finish. Mike Bell and Rick Ayash were more than accommodating through out the whole process. They went out of there way to make sure I left happy. Would recommend them to all friends and family! More

Very professional, reasonable, easy to work with Rick and John were great to work with, made the buying process much more easy than past experiences. I am happy I decided to buy from Motor Werks. Rick and John were great to work with, made the buying process much more easy than past experiences. I am happy I decided to buy from Motor Werks. More

Car purchase From the greeting by the general manager, to the sales and service staff, everyone went above and beyond to be courteous and helpful throughout the sa From the greeting by the general manager, to the sales and service staff, everyone went above and beyond to be courteous and helpful throughout the sale process. More

I recently had a wonderful car buying experience with John Phelan and his manager Dan Taylor. Claudiu the finance manager was great as well. Thanks! John Phelan and his manager Dan Taylor. Claudiu the finance manager was great as well. Thanks! More