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Motor Mile Kia

Christiansburg, VA

4.9
628 Reviews

2260 Roanoke St

Christiansburg, VA

24073

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Showing 628 reviews

January 17, 2024

Great place to buy a car and have service done. Staff is very friendly, courteous and knowledgeable. More

by brian.lepeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 18, 2024 -

Motor Mile Kia responded

We couldn't ask for a better review of Motor Mile Kia. Thanks so much, Brian!

January 09, 2024

The service technicians are always fast, polite, and efficient. Wouldn’t take my vehicle anywhere else. More

by Shanna Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 09, 2024 -

Motor Mile Kia responded

Shanna, we're delighted to know our service technicians at Motor Mile Kia have consistently provided you with efficient and courteous service. We appreciate your loyalty!

January 04, 2024

Have had 2 service issues the past year 1) windshield wiper was replaced by Shelor and then fell of when I used it (on a snowy back road with limited amenities ). Very dangerous and inconvenient for me. More

by Littlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony (but he didn’t do the actual service)
Jan 05, 2024 -

Motor Mile Kia responded

Lisa, I am happy that we were able to correct your issue with your windshield wiper. I am sorry about the misunderstanding with the washer fluid, please be assured that we filled your washer fluid with winter mix solution which is good for conditions down to 15 degrees. You can always contact us with any questions at cr@shlelor.com. Thank you for your feedback and we look forward to seeing you at your next visit. - Customer Relations – cr@shelor.com

January 04, 2024

Awesome team, no pressure sales, helpful! Jesse was amazing, personable, informative and very willing to help me find the right fit for me. Will Hoover, I trust w my life. Lifelong friends More

by bethking2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse, Will, Joey, Pat
Jan 04, 2024 -

Motor Mile Kia responded

We're delighted to know that our team, especially Jesse and Will, provided you with an amazing experience at Motor Mile Kia. Your trust means a lot to us! We look forward to your repeat business and any referrals you send our way. Safe travels in your new car!

December 30, 2023

My vehicle was there for 2 and 1/2 months. Upon arrival of engine, it was ready that day. Diagnosing and getting the ball rolling takes way too long. Tony was very professional but it was obv More

by Rndbl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 10, 2024 -

Motor Mile Kia responded

We are sorry to learn about the extended wait time you experienced for your service — with complicated issues like an engine replacement, we want to make sure to assign your vehicle to the most qualified technician. We understand how frustrating this can be and we're always working on improving our efficiency. Kia has its own criteria for determining when a customer will receive a loaner vehicle and we have to follow Kia's direction for this process. Please feel free to reach out to us. Thank you, cr@shelor.com

Jan 11, 2024 -

Rndbl1 responded

I can and would like to add that I am grateful to have gotten the job done, Tony advised me upon arrival of the wait time, showed me a car I was in line behind, that had been there for 41 days already. I also appreciated the text message updates from him. The diagnosis took the longest, My car was ready the same day the engine arrived. I don't think I could ask for better service. I realize too, I didn't buy the car there, but still think a loaner car might be a good way to sell a car/truck/SUV?

Jan 11, 2024 -

Motor Mile Kia responded

Thank you for the 5-star review. We appreciate your feedback. We are glad Tony kept you updated and apologize for the delays you experienced. Kia has its own criteria for determining when a customer will receive a loaner vehicle and we have to follow Kia's direction for this process. We look forward to seeing you on your next service visit. If you need anything please contact us at cr@shelor.com.

December 29, 2023

I have always found the service department to be efficient and prompt, friendly and helpful More

by Rsutterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 29, 2023 -

Motor Mile Kia responded

Thank you for the review! We hope to see you again at Motor Mile Kia!

December 24, 2023

I always buy from Shrlir they have the best deals. Troy is always great to deal with. He is very knowledgeable and polite and never pushy. More

by dedricleewiley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy
Dec 26, 2023 -

Motor Mile Kia responded

We're delighted to know that you had a great experience with Troy at Motor Mile Kia! We appreciate your loyalty and look forward to providing more excellent service in the future. Safe travels!

December 20, 2023

Everyone was very helpful and friendly. My routine servicing was completed in less than an hour, and I was on my way home. More

by slerch14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 20, 2023 -

Motor Mile Kia responded

We're glad to know you found our team at Motor Mile Kia helpful and friendly, and that your service was completed quickly. We appreciate the positive feedback!

December 18, 2023

They did a Great service and showed high responsibility. I’m very satisfied with their service More

by Philart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 18, 2023 -

Motor Mile Kia responded

Philart, we are so glad to hear you had a five-star experience at Motor Mile Kia! Thanks for sharing and we'll see you next time.

December 05, 2023

Shannon was a great help from the beginning from test driving to documents needed process all the way to financing & kept me in the know, great customer service! I would definitely go back to Shelors aga More

by myluv2u2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Smith, Mark with Finance
Dec 05, 2023 -

Motor Mile Kia responded

We're so glad to know that Shannon was able to assist you throughout your car buying process at Motor Mile Kia. It's wonderful hearing about the great customer service experience you had! We look forward to seeing you again for your next purchase.

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