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Motor Mile Ford

Christiansburg, VA

Overview
Reviews
4.7
840 Reviews
Call Dealership (540) 381-8417
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2257 Roanoke St

Christiansburg, VA

24073

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Showing 840 reviews

February 02, 2024

Stacey greeted me like a friend, as always! The service was great and the time estimate was spot on! I never feel like a “task” here and look forward to each service! More

by Jacemt489fc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey, Tiffany, Patsy, and Rocky
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Feb 02, 2024 -

Motor Mile Ford responded

We're so glad to know that you always feel welcomed and valued at Motor Mile Ford! It's great to see Stacey and the team are consistently providing excellent service. We look forward to seeing you again for your next visit!

February 01, 2024

Good place to buy a car from ! Would recommend them again. Hassle free people to work with. More

by Jamie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Neil
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Feb 02, 2024 -

Motor Mile Ford responded

Thanks for trusting us with your business, Jamie! The Motor Mile Ford Team wishes you many happy miles ahead!

January 04, 2024

Worked great with me. Can’t thank the folks enough for helping me get the parts and get my truck back on the road. More

by Trevis.stamper
Recommend Dealer
Yes
Employees Worked With
Christoper
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Jan 04, 2024 -

Motor Mile Ford responded

We're glad to know our team at Motor Mile Ford was able to assist you effectively. Thanks for the positive feedback, and happy driving!

January 03, 2024

Second time in for repairs and having to tow it back. Service Ctr not reliable. More

by griffin3intojc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
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Jan 08, 2024 -

Motor Mile Ford responded

We expect more than a 3-star experience for our customers and we are sorry to see we let you down. We'd like the chance to make this right. Would you please contact us when you have a chance so that we may help? Thank you, Customer Relations – cr@shelor.com

December 26, 2023

Shelor Motor Mile provides quick service for basic oil changes without an appointment. Angel was very helpful and made sure that the work was handled quickly. More

by mrshlltdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Dec 27, 2023 -

Motor Mile Ford responded

We're glad to know that you had a quick and efficient service experience with Angel at Motor Mile Ford. We appreciate your feedback. Thanks for choosing us!

December 21, 2023

I was pleased overall. They kept me informed throughout the entire repair process. They performed the repairs in a timely manner and I appreciate the professionalism. More

by Ajbrowning1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Dec 22, 2023 -

Motor Mile Ford responded

Thanks for choosing Motor Mile Ford! We're glad to hear your visit was a pleasant one and we look forward to serving you down the road. Drive safely!

December 20, 2023

Great service, great communication. Tiffany was great and took care of my problems, communicated issues in a timely manner. More

by matthewadkins96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
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Dec 20, 2023 -

Motor Mile Ford responded

Matthew, we're glad to know Tiffany and our team at Motor Mile Ford were able to provide you with great service. Thanks for your feedback!

December 20, 2023

Tiffany is kind and efficient we tell her exactly what we need and are looking for and she makes it happen. We use Tiffany every time! More

by Agharmon07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
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Dec 20, 2023 -

Motor Mile Ford responded

It's great to know that Tiffany consistently provides you with efficient and kind service at Motor Mile Ford. We appreciate your loyalty!

December 16, 2023

Charged me 1/2 service for something the technician should have known. After looking to see what the shifter panel was not lit, he concluded there is no light there. I should not have been charged for More

by rspatro57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 19, 2023 -

Motor Mile Ford responded

Robert, we aim for transparency and fairness in all our dealings. Though we know how certain vehicles are made and what options they have, if a customer states that their lights are no longer working, we have to diagnose their concerns. We will error on the side of the customer since they are the owner of the vehicle and are operating it daily. Thank you, Customer Relations – cr@shelor.com

Dec 19, 2023 -

rspatro57 responded

I bought the truck 5 months ago and don't drive at night. On this occasion there appeared to be no light illuminating the shifter. When I called the dealer ship, I stated that I did not see any illumination on the shifter. The dealer claims that I said "the lights no longer work", I did not. After the technician spent a half hour, he determined that there is no light function on the shifter column. I was charged for the 1/2 to the tune of $70.00 and they claimed that they had to check it out as I requested they do so, Again I stated to them that there appears to be a light out and requested that they look into it. I contend that the Ford tech should have known that the truck did not have a light and that I should not be charged for a learning moment for him and the dealership. I should not be charged as if the tech was truly up on the vehicle I should have been told that they don't have a light. There's no need to check it out. I was called by the dealership after my initial complaint, and was given there same lame excuse that they are required to look into the problem of the light. If the dealership tech should have known that no light exists, and therefore no need for a 1/2 hour of labor for which I was charged. I was told by the dealer that they could net reimburse me for the $70.00. If they were truest concerned about their reputation, given the circumstances I should have been refunded.

December 14, 2023

Chris was great keeping me informed about my car an service.asked me if I needed anything. More

by lbrunner1953@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Dec 15, 2023 -

Motor Mile Ford responded

We are glad to hear that Chris kept you up to date with your services. Thank you for choosing Motor Mile Ford.

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