Motor Home Specialist

POOR SALES SERVICE! CALLED 4 TIMES! EMAILED 3 TIMES ,NO RESPONSE,BUT ONCE SAYING LOVE TO TALK,HATE TO HAVE THEM SELL ONE FOR ME!! RESPONSE,BUT ONCE SAYING LOVE TO TALK,HATE TO HAVE THEM SELL ONE FOR ME!! More

Very incompetent and unorganized. Not sure what happened to this place but will not ever do business with them again. No communication, no emails or call backs, nobody answers phones. Still trying to get mo to this place but will not ever do business with them again. No communication, no emails or call backs, nobody answers phones. Still trying to get money from our rv sale months ago. Maybe its going out of business, not sure but steer clear to be safe. More

We thought since we purchased our coach through them it would be the best place to get help selling it. Never dropped price when we asked. Waited two hours to get it back when we gave up on them and we had would be the best place to get help selling it. Never dropped price when we asked. Waited two hours to get it back when we gave up on them and we had an appointment. Never again. More

Parts department never answers the phone or calls you back back More

A shout out to Steve Ewing and Justin Pomeranz for their superb service. We purchased a 2022 Foretravel Realm LSSB FS450 and are more than satisfied with the product and especially the service from these tw superb service. We purchased a 2022 Foretravel Realm LSSB FS450 and are more than satisfied with the product and especially the service from these two gentlemen. Professional, accurate, helpful, kind, knowledgeable, and patient. Robert and I cant thank you enough. If you want a dealership with great products and wonderful service, this is the place to go. We chose Foretravel because of the size and slide-outs and the reputation they hold. More

We came in from Florida and our front air conditioner went out. Stephen, Matt, and service writer we’re all on top of it. They did not have an a/c in stock. They told us that it would be here first t went out. Stephen, Matt, and service writer we’re all on top of it. They did not have an a/c in stock. They told us that it would be here first thing next morning. They were right, Matt came over with the new ac installed it and did an awesome job. We also inquired about having our roof resealed, they did an awesome job. Well while we were there we decided to hop over to parts department, there we found a very nice reclining sofa. Well we purchased it, and they came over and installed it. I want to say, this isn’t our first stop at motorhome specialist. Every time we come to Texas we come here for ALl warranty work or anything else that needs to be done to our rig. I highly highly recommend motor home specialist. They are all very hard workers and do get the job done. Thanks again to Stephen, Roy Matt, and John. You guys rock!!! See y’all on our next trip to Texas !!!! More

Absolutely the worst service I have ever experienced. When we were buying this RV everyone was great. On the first service need no response. Every call has been initiated by us. We are now 1 year trying When we were buying this RV everyone was great. On the first service need no response. Every call has been initiated by us. We are now 1 year trying to get the arm rest put back on after it fell off. BUYER BEWARE. TAKE YOUR HARD EARNED MONEY SOMEWHERE ELSE. More

We picked up our new RV and it is already being sent back for many warranty items that MHS should have taken care of before we picked it up. The sales rep, David, told us they needed 5 days before pickup to for many warranty items that MHS should have taken care of before we picked it up. The sales rep, David, told us they needed 5 days before pickup to make sure it was all set and dropped the ball. Nothing was done with it, not even a cleaning, and he won’t own any of his wrong doing. Not help with the travel costs because we bought it in a different city. Typical sales guy, sell promises, don’t deliver, and then point the finger at someone else. Unbelievable! And we aren’t the only ones, read other reviews, many have had the same experience!! Now stuck with dealing with warranty issues on a new RV. On another note, Abby has been very helpful! More

On May 14, 2021 I flew into Dallas to be met and driven by MHSRV to Alvarado to pick up the 2021 Mercedes Sprinter Camper that I purchased. When we arrived found 2 cushions for the back bed missing. Sale by MHSRV to Alvarado to pick up the 2021 Mercedes Sprinter Camper that I purchased. When we arrived found 2 cushions for the back bed missing. Salesperson said they were back ordered. We left the next day on that word of faith since the salesperson spoke to the service department to have them shipped directly to my address. A week later I inquired again about them. The salesperson place a conference call with the service manager and I and we found they were not ordered. The salesperson asked the service manager to link me on the emails to keep me abreast of the order and shipping. A week later I called and emailed again and this time to all individuals of authority. They had not been ordered again. On 5/27, they claimed to be ordered but later on 6/4 needed pictures of seats. This past Monday 6/07/2021 they were shipped out only to find out on 6/10/2021 they were shipped to dealer instead of directly to me and UPS damaged them in shipping. Evidently they were not packaged properly. So now a month later no cushions to fully use the bed....These people are not detailed and do not follow through. Their service department needs revamping with new people who care and are highly responsible. More

After I took my RV back from MHSRV, I found that my new spare was replaced by an old tire. Bought a 2020 Coachmen Leprechaun 300bh on 2/14/2020 from MHSRV. Brought my RV back to MHSRV for a couple of re spare was replaced by an old tire. Bought a 2020 Coachmen Leprechaun 300bh on 2/14/2020 from MHSRV. Brought my RV back to MHSRV for a couple of repairs on 11/24/2020. Got my RV back on 3/10/2021. The next day, I found that my new spare tire was already replaced by an old tire which is full of pebbles in the tire threads and the tire was wobbling. On 3/11/2021, contacted MHSRV asking for the investigation to get my new tire back. On 3/17/2021, Mr. Giff Akins, the MHSRV director customer relations, refused to return my new tire. Mr. Giff's investigation conclusion was that "no work orders would necessitate removing the spare and so no MHSRV technician took my new tire." And, he asked me to live with this old tire by bringing the old tire to a tire shop to have it inspected before I feel comfortable to use it. More