Motor Home Specialist

Recommended Customer service and the sales price is the reason why we bought our Dynasty from MHS. Our salesman Jimmy was very friendly and helpful. Sesty did a g Customer service and the sales price is the reason why we bought our Dynasty from MHS. Our salesman Jimmy was very friendly and helpful. Sesty did a great job and there was no stress during our finance and closing process. It was very smooth experience. MHS offered information we needed and answered our questions fully. Yes, we would recommend MHS to our family and friends More

Thanks to you We purchased our 2015 Outlaw from MHS because of the price and availability of the unit. Our salesman Ted made our sales process very easy. We were ap We purchased our 2015 Outlaw from MHS because of the price and availability of the unit. Our salesman Ted made our sales process very easy. We were appreciative that Ted picked us up from the airport on both visits. It was a good experience from start to finish. More

Recommended! Great people to work with! Our salesman Cowboy was always very helpful, easy to contact, and was patient with us as this was our first Motor Home purc Great people to work with! Our salesman Cowboy was always very helpful, easy to contact, and was patient with us as this was our first Motor Home purchase. We decided to buy our used unit from MHS because of the friendly customer service and well-priced units. Our sales process along with our finance and closing experience were both great. We would recommend MHS to our family and friends. More

Nightmare - Poor Quality, Not Prepared, & Dishonest This was the worst, most dishonest, and inconvenient situations that I have ever been a part of. It can only be described by detailing my experience. This was the worst, most dishonest, and inconvenient situations that I have ever been a part of. It can only be described by detailing my experience. Just like anyone else, submitted a price request and received a returned phone call the next day. I asked a few questions about the motorhome and specifically wanted to know what the typical insurance would be on a unit such as this since it was approximately $145,000 and if the unit had ANY flaws. I was very specific about this because I wanted a new unit that didn't have issues that couldn't be fixed before I arrived. He said that he had looked over the entire motorhome and it was new and in perfect condition. I stressed that I wanted to make sure that I didn't show up after traveling by air and it not be the quality that I expected. He reassured me that it would not have ANY issues and that they would do a prep and detail it so that it would be ready when I arrive. He said that they would pick me up at the airport and because I did not need a loan the whole process would be very short and easy. With all of this, I put the gave him my credit card for the deposit, but told him that I needed to see the insurance quotes that he promised me before he could process the transaction. A couple of hours later, without receiving the insurance quotes, they charged my credit card the $2,000. I commented that they weren't supposed to and wanted reassurance that they would refund it if the insurance became an issue. I continued contacting them for the insurance quotes, but kept getting told it was the holidays and they were trying to get the quotes, but it was taking longer. I flew in and was expecting to be picked up promptly at the airport, but after continuous calls and texts that were mostly ignored I was finally picked up after waiting curbside for over an hour. I had called to speak with a manager, but no one seemed to have the time. I sucked it up and tried to shake it off, telling myself that I am here to buy and RV and I don't need ever deal with them again if I don't want to .... after I get my RV. The inside looked great, but was still being cleaned. The outside of the RV was still a mess. Seeing hand prints, smudges, scratches, and even a few small chips on it, I asked if they were going to have all of this fixed and how long it was going to take. They said "Yes" that they could fix everything and make it look new, like it was supposed to and that it would take about an hour. This is about 2PM now. I was skeptical and not happy, but I've seen good detailers fix worse. Then we again waited over an hour for someone in accounting to be available so that we could pay. We finished paying at 3:30PM so the motorhome should be done. We went back to get ready for our drive home only to find out that they weren't even close to done with it. Not only that, but all of the smudges and handprints are still all over on all sides. The guy working on it let me know that there is no way to fix it and that the smudges and hand prints are actually under the clear coat and were sealed in at the factory. So now I have a coach that was supposed to be check and detailed before I got on a plane that would have to be completely repainted. Still trying to work with them I asked how they were going to solve this problem. They said that I don't need to worry and that the factory will cover fixing everything. I let them know that in order for me to take delivery and complete the purchase that I would need in writing that they would have the entire unit repainted, otherwise they just wasted a lot of my time and money. They said that they would get me the letter and they would be right back. They then came back to say that I should trust them and Thor would take care of it. After a big long speech about how they stand behind their factory, they didn't stand behind anything, they hid behind them. No one at the factory was available and the dealer said it would be as is from them and fixing it would be the factory...but they gave me there word the factory would take care of it. I guess their word, is not good enough to put down on paper. Now I was very pissed off and to the point that they should take the unit and shove it, but hay now that I was angry and it was 4:30PM the manager had time to talk with us. He was no help either. They wanted me to look at other units from other manufacturers, but they didn't have anything similar. In addition, they wanted me to make the concession and switch to a different unit without any addition discount or help on their part. I even said I would agree to them ordering a new unit and me flying back out 3 months later when it arrives and the said that it would cost me more because it would be a 2016 model instead of a 2015. At this point I was done with them, cancelled the purchase, and headed home. This dealer will say yes to everything and then you'll find out how dishonest they are when you arrive and are stuck. I ordered locally for less money. More

The only reason it is a one star...is because I can't give zero stars. We had been searching for a specific type of tent trailer for some time. A Fleetwood, Niagara 2007+. I found one which Motorho give zero stars. We had been searching for a specific type of tent trailer for some time. A Fleetwood, Niagara 2007+. I found one which Motorhome Specialists had for sale. They had taken it in on trade. I will say that the price was incredible and that was the main reason I chose to pursue the transaction with them. I am an active duty Soldier and we needed something in a certain price range and this was definitely in that range. I called as I am stationed in Ft Hood, Tx and spoke with Robert who told me about the trailer. He said it was still for sale and I inquired about the condition and other small questions to which he answered. He stated it had minor issues which they were going to take care of. I told him I was in the military and asked if we could schedule an appt with him as I was interested in buying it sight unseen. I offered to put a deposit down and I would pick it up on Sat. This phone call took place on Wed, the day before Thanksgiving. He said that they would be closed on Thanksgiving day and he would call me first thing on Friday to work out the details with a deposit if needed. He had already spoke to a manager and they agreed to hold it for me until Sat. am. I did NOT receive a call from Robert Friday morning, so I called about 11am and he was not available. I was calling to confirm a time for Sat prior to driving 3 hours away. Robert called me later and left a VM saying he was sorry that they had sold the trailer to someone else. As I started reading reviews on this business, it seems to be a common issue that they are more concerned about making a buck and lying to people than they are with making their customers happy. UPDATE: I was contacted in January shortly after I filed a complaint and posted several reviews. Patrick Obanion, the owners son, personally contacted me and assured me that he would make up for the employee lying and told me that it was a "cut throat" sales business and that's the way salesmen are sometimes. Mr. Obanion even stated that Robert gave me false information as I could indeed have made deposit over the phone or even purchased the unit then. This contradicted what Robert had told me on the day we spoke. Mr. Obanion promised he would find another deal the same or even better as he was the largest RV dealer in Texas, and even the region. I actually believed him and took down the postings. He did contact me a couple of times, however, his calls were with offers such as a motorhome or a tent trailer that did not compare and was twice the price. Of course I declined both offers, and he stated he would need some time. So now it is November 2013, a year after the incident and I have not heard from Mr. Obanion since March., therefore, they have left me no choice but to pursue this direction. We canceled two camping trips, and the rest we just camped in tents. I don't know if it is just military members they lie to or if it is other customers as well...but I will do everything I can to make sure that NO ONE from Fort Hood buys from them. I have already posted in our travel office and am trying to get them on Fort Hood's ban list. Please go find a business who will treat YOU right, not LIE to you and RESPECT and support our military servicemembers. More