Motor City Buick GMC - Service Center

Very efficient My vehicle went in for oil change. Not only was it done in a timely manner, they also washed my vehicle. Very friendly and professional. My vehicle went in for oil change. Not only was it done in a timely manner, they also washed my vehicle. Very friendly and professional. More

Service Dept. So I called to schedule a service Appt, it was early afternoon in the middle of the week. For some reason nobody answered so I had to leave a message. So I called to schedule a service Appt, it was early afternoon in the middle of the week. For some reason nobody answered so I had to leave a message. I called back a few hours later and had a service advisor tell me that all the scheduling people went for the day and that e couldn't help me. I told him that I called and left a message earlier in the day and never received a call back. He proceeded to then be able to make me an Appt for the next day in the Morning. The next day I call down to confirm availability to bring my truck in for service work. I was given the green light to bring it down so I did. I got there and dropped it off around 11am. Never heard anything all day from anybody. I finally called the service dept. myself before they closed a little before 5pm. I spoke with the service advisor I dropped it off with in the morning and he explained how they got too busy that day and never got to my truck. "No available technicians," is what he said. The service advisor seemed to be a very nice guy, but how come I couldn't get a phone call throughout the day keeping me informed on my truck. I figured if I make an Appt there should be somebody available to take care of my truck. The dealership is a 30 minute drive for me, I had to work around a busy day without my truck, and I ended up having nothing to show for it. And then when I picked it up without it getting fixed, would it be too much to ask to have them try and resechedule another Appt or call me to follow up so I could figure something out. Maybe it's me, maybe my idea of customer service is too high, but as big of a dealership as this is with all the awards won throughout the years, I guess you kind of hope to have a high expectation. I mean that's why I did buy multiple vehicles from here. I don't know, just venting. And once again, nothing against the service advisor, he was very busy that morning I dropped my truck off, I just wanted my truck to get fixed, it wasn't going to happen or they were too busy, call me and I'll come lick it up and bring it in on another day. More

Great service , brad was awesome In and out fast service , always in contact and updated during service of vehicle by text messaging, Couldn't ask for better service . Thanks a lot In and out fast service , always in contact and updated during service of vehicle by text messaging, Couldn't ask for better service . Thanks a lot More

Service was great. Fast service, friendly staff. Received a fair price on brake service and oil change. I would recommend the service department for further repairs. T Fast service, friendly staff. Received a fair price on brake service and oil change. I would recommend the service department for further repairs. The staff was friendly. More

Satisfaction Always a comfortable experience. Usually completed before promised time. Waiting room is very comfortable. Prompt ride home when car has to stay a lon Always a comfortable experience. Usually completed before promised time. Waiting room is very comfortable. Prompt ride home when car has to stay a long time. More

From charging an hour labor to tighten a bolt, and $94 to do an OBDI check. They gouge their coustomers and lost me for good. do an OBDI check. They gouge their coustomers and lost me for good. More

worst GMC dealer in California forsure.. The servie dept is terrible.. Was charged for services not rendered, had to take truck to another dealer to have fixed correctly. I took truck in for repair on Turbo is terrible.. Was charged for services not rendered, had to take truck to another dealer to have fixed correctly. I took truck in for repair on Turbo. on 2008 GMC 2500. truck was never fixed and they billed me for a service they never fixed and even had the nerve to list out exactly what I took it in there for to be fixed in the first place.. When I got a call checking on the service I explained the story to the gal. I was assured I would get a return phone call from the service manager.. That never happened either..The service writer went on vacation and no one was calling his customers back. Terible company.. Sad thing is they used to have a service manager there that really was good. When he left so did there service.. I would never do biz with these guys if you want your vehicle fixed right the first time.. More

We purchased our Yukon (new) in 2005 and were very pleased overall with the purchasing experience. Jeff made every effort to secure the best financing available and was very helpful throughout the pr pleased overall with the purchasing experience. Jeff made every effort to secure the best financing available and was very helpful throughout the process. Since then we service our vehicle at Motor City whenever needed and have found the service department to be nothing less than "A" rated. Everyone in the service department is friendly, forthright, with quality results. I highly recommend Motor City for a vehicle purchase. Sincerely, Michael C. Stock More

I took my 2002 pickup in for a check engine light and I took my 2002 pickup in for a check engine light and they did what they said they would do. This is my first problem in 9 years and it was easy to c I took my 2002 pickup in for a check engine light and they did what they said they would do. This is my first problem in 9 years and it was easy to check in and was done when they told me I looked at there work and it was clean and neat not like other mechanics I've seen You may pay a little more but is worth it for the good service More