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Motor City Buick GMC - Service Center

Bakersfield, CA

4.1
259 Reviews

259 Reviews of Motor City Buick GMC - Service Center

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October 30, 2024

Service at the fleet dept prompt and communication great. Jason Book had creat communication with me. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Book service writer
Nov 02, 2024 -

Motor City Buick GMC responded

Thank you for your feedback, Fred. I'm glad to hear that you had a positive experience with our fleet department and appreciated the communication from Jason. At Motor City Buick GMC, I strive to provide prompt and effective service. I look forward to assisting you again in the future! Sincerely, Seth Long | Service Manager

October 28, 2024

Emanuel was amazing. He purposely put forth extraordinary effort to be helpful and showed genuine concern More

by westberry85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
Oct 30, 2024 -

Motor City Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that Emanuel provided you with exceptional service at Motor City Buick GMC. It’s always our goal to ensure our customers feel valued and supported. I look forward to seeing you again soon! Sincerely, Seth Long | Service Manager

October 27, 2024

Always professional and knowledgeable help with timely follow-up gives confidence in a job well done More

by michaeldow
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph and Mary
Oct 29, 2024 -

Motor City Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with the knowledgeable and professional team at Motor City Buick GMC. Your confidence in our service means a lot to us. We look forward to assisting you again in the future! Sincerely, Jimmy Sisneros - General Manager

September 17, 2024

I had an appointment at 9:30am. I got to the dealership at 9:10am thinking I can dropped off my vehicle early. I had to wait in line and finally got checked in at 9:29am and was tol More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Sep 19, 2024 -

Motor City Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the wait time at Motor City Buick GMC despite having an appointment. Your feedback is valuable, and I constantly strive to ensure timely service for all our customers. Please feel free to reach out to me directly so I can address your concerns further. I appreciate your patience and hope to provide you with a better experience next time. Sincerely, Seth Long | Service Manager

September 13, 2024

The service was good and my technician was very professional and friendly. No complaints from me. More

by Dangerous dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 13, 2024 -

Motor City Buick GMC responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience with our service team at Motor City Buick GMC. Our technicians strive to provide professional and friendly service, and it's fantastic to know that we met your expectations. I look forward to assisting you again in the future! Sincerely, Seth Long | Service Manager

September 08, 2024

Good and fast service. They miss some of the fine details. Two plans did match up. And send it back to fix. More

by Denbeeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 10, 2024 -

Motor City Buick GMC responded

Thank you for your feedback. I appreciate your acknowledgment of our good and fast service, and I'm glad you brought the details to my attention. At Motor City Buick GMC, we strive for accuracy and are always looking to improve. Please feel free to reach out directly so I can ensure everything meets your expectations. We look forward to serving you again! Sincerely, Seth Long | Service Manager

August 15, 2024

I had an appointment at 1:15 for my car service on Friday, August 9. I arrived early and both lines were packed! I wasn’t seen by anyone until about 45 minutes!! I asked if all the cars ahead of mine More

by lynda53curran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Europa
Aug 16, 2024 -

Motor City Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the wait time and service delays during your appointment at Motor City Buick GMC. It's important to us that our customers are serviced promptly and efficiently, and we appreciate your feedback about the wait and the mix-up with your keys. If you would like to discuss this further, please feel free to reach out to me directly so I can address your concerns more personally. Thank you for choosing Motor City Buick GMC, and we hope to have the opportunity to serve you better in the future. Sincerely, Seth Long | Service Manager

August 11, 2024

I had Brandon Hong help me & he was exceptional. He dealt with my warranty company which was a difficult task. He answered all my many phone calls and kept in constant contact with the adjuster. My More

by alohagirl1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hong
Aug 13, 2024 -

Motor City Buick GMC responded

Thank you for sharing your fantastic experience! We’re thrilled to hear that Brandon provided exceptional service and was able to navigate the complexities with your warranty company. Your kind words and loyalty to Motor City Buick GMC are greatly appreciated. We look forward to assisting you again in the future! Sincerely, Jimmy Sisneros - General Manager

August 09, 2024

I took my car in knowing what was wrong with car. Told them what was wrong but had to wait a week for them to tell me exactly what I told them what was wrong. Then I had to wait 3 weeks to get my car More

by puppansy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 12, 2024 -

Motor City Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the extended wait for your vehicle repairs and appreciate your feedback. At Motor City Buick GMC, we strive to improve our service and scheduling processes to enhance customer satisfaction. Your insights will help us in this effort. If you have further concerns or would like to discuss your experience in detail, please feel free to reach out to me directly. Sincerely, Seth Long | Service Manager

August 02, 2024

Very professional great customer service from the sales department. The labor price is a bit ridiculous but overall, I had a good experience. Maybe the dealership should start issuing loyalty, coupons to c More

by mcarbajal102007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 05, 2024 -

Motor City Buick GMC responded

Thank you for your feedback! I appreciate your kind words about the professionalism and customer service you experienced in our sales department at Motor City Buick GMC. I'm glad to hear you had a good overall experience. Your suggestion regarding loyalty coupons is valuable, and I will keep it in mind as we continue to improve our services. I look forward to serving you again in the future! Sincerely, Seth Long | Service Manager

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