Motor City Buick GMC - Service Center

Service at the fleet dept prompt and communication great. Jason Book had creat communication with me. Jason Book had creat communication with me. More

Emanuel was amazing. He purposely put forth extraordinary effort to be helpful and showed genuine concern He purposely put forth extraordinary effort to be helpful and showed genuine concern More

Always professional and knowledgeable help with timely follow-up gives confidence in a job well done follow-up gives confidence in a job well done More

I had an appointment at 9:30am. I got to the dealership at 9:10am thinking I can dropped off my vehicle early. I had to wait in line and finally got checked in at 9:29am and was tol I got to the dealership at 9:10am thinking I can dropped off my vehicle early. I had to wait in line and finally got checked in at 9:29am and was told I would be helped after one other vehicle. I watched two other people who arrived after me, get help before me. I was finally helped at 950am. What good does an appointment do if I cannot be helped on time. More

The service was good and my technician was very professional and friendly. No complaints from me. professional and friendly. No complaints from me. More

Good and fast service. They miss some of the fine details. Two plans did match up. And send it back to fix. They miss some of the fine details. Two plans did match up. And send it back to fix. More

I had an appointment at 1:15 for my car service on Friday, August 9. I arrived early and both lines were packed! I wasn’t seen by anyone until about 45 minutes!! I asked if all the cars ahead of mine Friday, August 9. I arrived early and both lines were packed! I wasn’t seen by anyone until about 45 minutes!! I asked if all the cars ahead of mine had appointments and was told No! My car was washed, but wasn’t ready until almost 4 pm! Then no one could find my keys! A nice lady I had not seen before handed me my car keys! Then someone parked my car between 2 other cars! More

I had Brandon Hong help me & he was exceptional. He dealt with my warranty company which was a difficult task. He answered all my many phone calls and kept in constant contact with the adjuster. My He dealt with my warranty company which was a difficult task. He answered all my many phone calls and kept in constant contact with the adjuster. My vehicle was done very quickly, but my warranty company took an extremely long time to authorize the amount they would pay. I always use Motor City and would be happy to deal with Brandon the next time I need service. More

I took my car in knowing what was wrong with car. Told them what was wrong but had to wait a week for them to tell me exactly what I told them what was wrong. Then I had to wait 3 weeks to get my car Told them what was wrong but had to wait a week for them to tell me exactly what I told them what was wrong. Then I had to wait 3 weeks to get my car back. As a dealer it should not have taken 3 weeks for parts. What they need to have a better scheduling system so you don't bring your car in until they can actually check the car. Only good part was I did purchase an extended warranty so all I had to pay was a $100. This is why I get most of my car repaires done at firestone even if my warranty might have paid for it. More

Very professional great customer service from the sales department. The labor price is a bit ridiculous but overall, I had a good experience. Maybe the dealership should start issuing loyalty, coupons to c department. The labor price is a bit ridiculous but overall, I had a good experience. Maybe the dealership should start issuing loyalty, coupons to customers to help with the cost of labor. More