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Motor City Buick GMC

Bakersfield, CA

Overview
Reviews
Vehicles
4.4
577 Reviews
Call Dealership (661) 735-4976
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3101 Pacheco Road

Bakersfield, CA

93313

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Showing 577 reviews

January 13, 2024

I’ve been taking my vehicle in for three years for routine oil, changes and tire rotation. The service is excellent. I’ve had the recommended maintenance done during that sequence of service visits. I More

by Marv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rosales
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Jan 16, 2024 -

Motor City Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Marv. Sincerely, Seth Long | Service Manager

January 13, 2024

Tony, Hallie , and team are great to deal with when my vehicles need to be repaired More

by mike.hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Richardson Hallie Friday
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Jan 16, 2024 -

Motor City Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hallie and Tony were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Seth Long | Service Manager

January 03, 2024

GMC does a great job of servicing my vehicle. Quick and rates are comparable. I trust them servicing my car More

by kandymann34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 04, 2024 -

Motor City Buick GMC responded

I truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Seth Long | Service Manager

December 31, 2023

great customer service at the truck center. The wait was not long. Waiting warm with plenty of coffee! More

by kapken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Jan 02, 2024 -

Motor City Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Seth Long | Service Manager

December 29, 2023

Great service and he explained everything in a professional manner. Communicated well and completed in a timely manner. More

by Corina Floyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Jan 02, 2024 -

Motor City Buick GMC responded

Thank you for sharing your feedback, Corina! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Seth Long | Service Manager

December 23, 2023

I will never buy another truck from Motor City . I’ve had two lemon trucks in a row and less than a year and a half. They have been going back-and-forth lie. After lie they cater to the big companie More

by casillas4848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar Jimmy Emmanuel
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Dec 26, 2023 -

Motor City Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jimmy Sisneros - General Manager

December 14, 2023

Always excellent service, knowledgeable and patient. Will always get my business. Highly recommend 5 star. More

by Jamesprovensal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fernando Soto
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Dec 14, 2023 -

Motor City Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, James. Sincerely, Jimmy Sisneros - General Manager

December 14, 2023

Good customer service,, personable, fast response. Always take good care of my care and make me feel like a friend More

by astratt35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Soudah
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Dec 15, 2023 -

Motor City Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jimmy Sisneros - General Manager

December 12, 2023

Prices too high. You told me it would cost me about 170 to fix my malfunctioning signal light. Went to my mechanic and he fixed it in 5 minutes and charged me 10 do More

by jnshaffer
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
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Dec 13, 2023 -

Motor City Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Seth Long | Service Manager

December 10, 2023

Everything was quick and easy. They really make me feel like family and take care of all the details. More

by Uscbjames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
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Dec 12, 2023 -

Motor City Buick GMC responded

James, hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Jimmy Sisneros - General Manager

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